“Overall good but. Only two things. I have waited over 35 min for the bus at the airport. Also there is no direct phone number to the parking so I couldn't make a call”
“Plane Parking is very convenient and the buses run regularly to pick up/drop off at Edinburgh Airport. My only issue is that the last couple of times we have used Plane Parking, the buses have had literally nowhere to stow luggage. Two very small sections that would hold about 4 cabin sized bags. The only area for larger cases is in the Disabled Seating area and, even then, that can only hold 3 cases in total and you need to stand in front of them to stop them moving around when the bus is in motion. This area is also unusable if there is a disabled passenger on board.”
“Was directed to the wrong car park from an attendant and ended up paying nearly £300 for my week's parking. Won't be flying from Edinburgh ever again. Nightmare”
Thank you for your review,
If you think you have been charged incorrectly, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“All good, very very busy car park so finding a space can be tricky. Good courtesy bus service but need more racks to carry suitcases. Definitely lacking there. Prices were OK. Would use again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Instruction received to park were inaccurate. There were multiple barriers all labelled and none matched the instruction I received. This resulted in me having to go through a barrier as another vehicle was behind me, and cost me £6 to get back out and a further £5 to get out of airport as it was the only road available. I represented to one of the barriers and pressed call button as barrier did not automatically raise. I was let into the car park. I parked. On my return at 11pm, the barrier machine wanted £145.00, so I called for help and was eventually let out of car park.
Not the stress free experience I was anticipating”
“Great car park but after three heart operations I booked to return a day early and had to pay 45.00 pound more for one night .An insight on my mistake as I put a day early so it was nearly double I paid for the week
I did this once at NCP car park and they gave me a refund for the xtra day .as I had already paid 56.00 pound for the sat to sat with you I feel an extra 45.00 is a bit steep
But may mistake and I have to soak that fee up unless you can help out
Many thanks
Colin”
“Very easy from start to finish on dropping off our car & picking it up at the end of our holiday.
Will definitely be using here on all our future holidays.”
“Arriving at Terminal very easy guy driving bus very helpful. Not a lot of room for cases . Arriving back to Edinburgh 2.30-2.45am several planes must have landed long queue for bus , bus sent wasn't suitable for cases and amount of people , cases everywhere. Bus driver not helpful sat in chair and watched chaos happening ,Public helping families with young kids and prams. Long queue still left when bus departed .”
