“Great service. First time using fast park service and couldn't fault it. Someone there to tell you where to park and also someone to help with key drop. Excellent and will definitely use again”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration this causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Arrived a car park bus already there,on return flight planed delayed but was there to take us to the park plane parking what a relief couldn't fault it”
“Plane Parking was efficient with transfer drop off and pick up at frequent intervals. As we arrived back late at night had a problem locating our car - however the very obliging bus driver helped us and drove us round while we clicked our key!!
So as a recommendation would suggest a well marked grid reference system as opposed to general area markers. Otherwise all good.”
“Everything was fine except bus driver would only let us off at designated stops - it's not as if there was a lot of traffic that would bhe inconvenienced. Also, at the ticket barrier I was told there was a charge of £288 to get out; despite me having pre-paid. Your agent sorted it but it was a bit of a heart-stopper after an overninight flight.”
Thank you for your review. Due to health and safety regulations the shuttle bus drivers are only permitted to pick up and drop off passengers at the designated bus stops within the car parks. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Thanks for this opportunity ,
The plus side first
I use the mid-term and long-stay carpark on a regular basis, up to five times a year.
I find the booking system straightforward and easy to use
The location of the parking is excellent and costs are competitive and OK for what I need. In fact they are much better than many other airports.
When I have had a problem i.e. overstaying due flight delays, obliterated (but unknown to me) number plate due to snow on arrival( automatic camera failed) the assistance has been excellent.
The negative side.
I have regularly, and the last two occasions in a row, on activating my ticket, being asked to pay around 485 pounds despite booking and paying on-line and in advance. This has involved having to wait at the gate whilst I go through the rigmarole of car registration or proof of payment reference. This has not only delayed me but caused the cars in the queue to wait. It would seem that there is a glitch in the system.
Is there a reason that this has happened?”
“This is the third time I have used this .Very easy and efficient service.Location very close to airport building . Staff very helpful and efficient. I have recommended it to several friends.”
“The process was totally painless! Everything worked as advertised and all the staff were extremely helpful and cheerful! It was great value for money.”
“All Good ..I hadn’t read the small print and when delayed on return I did and got a bit worried as I had pressed for a ticket and wondered if I should have pressed the customer help button. However on exit pressed the customer button and was talked through exit and all fine. Also lovely bus drivers.”
