“Easy to find and use with fast efficient transfer from parking to airport. Only slight issue was on way out when barrier wouldn't recognise my car or ticket so had to contact staff who quickly resolved.”
“Used several times from Edinburgh Airport in the past. Outbound all good, parked up & bus waiting. Arrived back in Edinburgh 1.45am, after waiting to get case, bus arrived shortly after to take us back to car parking.
Unfortunately, we were amongst the cars that couldn't get out of the Plane Parking due to a barrier malfunction. Eventually (after a period that seemed a lot longer than it was) the barrier lifted although the engineer who was supposedly on route to fix never arrived!
Not an ideal situation to be in considering we arrived back in the early hours & still had an 150 mile further journey.”
“Excellent place for secure parking and easy to book online and easy to find with signposted when you arrive at Edinburgh and bus was waiting for our arrival”
“Easy to use , had issue with card getting out but was quickly resolved after speaking too someone on intercom . Stayed before and would definitely book again. Buses take you too the terminal and come along regularly”
Thank you for your review,
When approaching the exit barrier you must enter your ticket and the barrier will raise for your exit. I'm sorry to hear that you had issues when exiting the car park however I'm pleased to hear that our team assisted you.
Kind regards,
Customer Support Team
“I’ve used plane parking on many occasions now. It’s easy to find and drop off and pick up is excellent. Also easy to get on the main routes when exiting.”
“Your bus driver wasn’t pleasant at all. My daughter & I sat on the disabled seats which Iam disabled but he didn’t know if the both of us was. He said in a very unpleasant way one of you need to get up. His manners was atrocious. Never use again.”
Hi there,
Thank you for your review.
I'm sorry to hear a member of staff operating within the airport was rude when you were travelling through recently.
We expect every visitor to Edinburgh to be treated with respect. This means all staff operating on campus being professional, helpful, and polite at all times. The airport can often be a very busy and hectic environment; that being said, this does not excuse the behaviour you described and for this I apologise.
Kind regards,
Customer Support Team
