“Over all it was good but we had to change our registration as our original car broke down so getting in contact with someone was very difficult the system needs fixed and you need better signs leading up to the car park and you need one at the barrier's you also need a help button at the entry because if you have any questions you don't have to go into your car park to ask a question.”
“Could not get in as the sensor would not read the number plate to open the gate. Had to call for assistance and was given a bar code ticket. Problem was dealt with efficiently and quickly. I only ever use Plane Parking at Edinburgh. Quick bus service as well.”
“Excellent bus transfer. Bus driver was sooolite helpful and cheerful.
I had an issue over mouth flight being brought forward by 4 hours my in line booking I did find hard to change. However Thiuggt I’d do it there my booking ref wouldn’t accept but called at button by gates and staff so helpful and saw my booking and all was fine. Having had worries flying in to Edinburgh about it. Thank you.”
“Fantastic value
Easy to find, well sign posted
Bus arrived within minutes both on arrival n departure
Definitely recommend
5*** all the way
(I'm not someone who writes reviews but felt I must share)”
“I had to cancel my booking due to my vehicle developing a fault. The team has responded to my query very fast and issued refund.
I was very impressed and grateful for such a swift action.
Many thanks”
“Easy website to use to make the booking. Well priced. Parked car & not long to wait on courtesy bus. Very easy short journey to airport. Fair bit of a walk into the airport once dropped of at plane park bus stop. This is the only down side but as long as it's dry, not too bad. Same on return journey.”
“Booked for 10 days, entry was fine, exit a nightmare, there were 2 exit barriers, went to one on left, put in my ticket, out popped a note for £250 charges and barrier stayed shut, went to other barrier but I no longer had ticket, employee in minibus came along and told me to contact airport via an intercom, who then lifted barrier to let me out, all this at 3am, never again, William”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We’ve used plane parking at Edinburgh Airport twice before and it was just the same this time,we were dropped off and picked up at the end of our holiday right on time everything went smoothly and it’s easy to find.”
