Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“I paid for 10 days parking. Got the reference number. My flights got cancelled and rearranged for + 48 hours later. On exiting the car park I was made to pay £300 for 13 days!! I had already paid for the 10 days! I want someone from this company to get back to me and give me my money back!!!!”
Thank you for your review.
I can see that our team has replied to your contact form and has processed the refund for the additional charge.
Kind regards,
Customer Support Team
“Buses were prompt and the driver on the the way to the airport was very helpful and lifted our cases onto and off of the rack. The bus on the way back was smaller and didn’t have a lot of rack space so the bottom shelves were taken up by the first people on and the driver didn’t offer any help to lift cases onto the higher shelves so we just had to stand beside our cases.”
“Easy to find and good service from bus drivers.
Getting in easy however when we arrived nick after 12 days and hours still left on ticket before expiry when we approached the gate and put ticket in it requested £300 absolutely shocking if you didn't understand English I would imagine . I pressed the button amd got a man on the other side who lifted the gate.”
“The parking re is right beside the terminal building so you waste no time waiting for a bus to take you there. The place is easy to find as it is well-signposted. The procedure for dropping off your key is pretty straightforward and getting your key back when you return is even easier, but you must have the receipt they gave you for your car key so be dead certain you have it before you return to the pick-up point. It is almost the most expensive way to park your car at the airport area, but it is worth paying the price in y estimation.”
“Found Plane Parking very easy to use and would use again. Only slight issues were ANPR did no let me in and had to get standard parking ticket, but no problem exiting, just used the call button at exit gate. I would suggest better signage on return bus stop and on buses.
Great price, fantastic location.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
I'm pleased to hear that you found it easy to get to the terminal.
Kind regards,
Customer Support Team
“Would definitely use the plane parking again. We only waited a few minutes for the bus to take us to airport and it was the same going back too. Our only problem was we couldnt remember were we were dropped off but eventually found it 😂😂”
“Parked car here for 1 week overall experience was great. Only negative was when we went to leave and put card in machine it said there was an outstanding amount of £180 to pay this was easily rectified when I pressed the help button & gave my car details, unsure if this was because our flight was delayed so arrived back to collect car slighty later than expected.”
