Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“First time I have used Plane Parking at Edinburgh, won't be the last and will be recommending the service to friends and family. Very easy to use on drop off and car collection, first class.”
“Was good but on return Airport map still shows Plane Parking pick up at H on the other side of Airport terminal. You also need a To Plane Parking sign at start of walkway parallel to covered Tram walkway.
Regards
William Stephenson”
“Easy to book. Car was very secure and the shuttle bus to the terminal was quick and the driver loaded and unloaded our cases for us. Will defo use again.”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Instructions on how to cancel your booking can also be found in your booking confirmation, alternatively if you are within the cancellation period you can cancel your booking vie the 'manage my booking' section online.
Kind regards,
Customer Support Team
“Arrived at park-ANPR did not recognise car-pressed button got tick then claim for £180 on exit-requires a sign IF ANPR NOT RECOGNISED YOUR REG PRESS HERE-DO NOT PRESS FOR TICKET”
“Best car park i have used. Easy to park up, sign in and drop off keys.right next to the terminal. On return scanned ticket collected keys from locker and car was parked a few spaces from reception. So easy.”
“Easy to book and park. Good value. Just minutes away from the airport by their bus. Slight problem on exiting when the machine said I owed 180 pounds. Bit of a surprise but soon fixed by calling the help button. Man at the other end wasn't the friendliest though and was a bit grumpy.”
