“I'm sorry to say that I am very disappointed with Plane Parking. On arrival, the park was closed using the intercom we were told to make our way to the long stay car park.
Again, no one was there. We parked, not knowing if this was OK or not. Again, there was no one on site on our return Saturday afternoon 11 Feb.
Considering your site is being sold as secure parking. I am very disappointed as i was charged an extra full day as our flight was brought forward.”
Thank you for your review.
It appears as though your booking was made for Fast park, this is a fully manned car park and staff are available to assist.
Kind Regards,
Customer Support Team
“Great place to leave a car near Edinburgh airport. I would suggest paying more attention if on reservation is mentioned "upgrade to Long Stay". This can save a little detour.”
“It’s a great parking place but needs more direction signs when returning. It was dark and took us a while to find how to collect our car . Due to lack of signs.”
“Easy to find as was in Edinburgh airport long stay area. Hard to find way to airport in the dark! Would have been soaked.ro be fair if rai was heavy, no waiting about for buses etc, about a 10 min walk to terminal with the kids and umpteen cases lol. Would I use again? If it reminded the cheapest option. Yes.”
“Second time I have used Plane Parking and have found it perfect both times... First time was just a short 24 hr stay, this time a week.. very convenient, just a 15 minute walk to the terminal, and very good pricewise.. will certainly use them again..”
“The parking was directed to Long stay car park which was not patently clear other than free upgrade to Long stay. The actual site has to be serviced via transport since it’s a distance to the terminal albeit on site( just)
The Long term car park is a 12 minute walk to the terminal, no problem if you have no luggage. I was carrying cabin baggage only so It was not a problem.
It’s a cheap alternative to short and mid stay.”
“I received no notification that you were no longer using the original plane parking space which is now closed & I was unaware that you are currently using the long-stay car park at Edinburgh Airport. I was so thankful to the airport worker who advised me where to go in the early hours of the morning. He even shared that he has no idea why you continue to use the Plane Parking website. Overall the car park is conveniently placed however, it is hard to find a space in the dark with no staff member being present & from my recent experience unsure if I would use this location again.”
Thank you for your review.
You should have received notification at the bottom of your confirmation email that you had been upgraded to the long stay car park. Please accept my apologises if you didn't receive this however I'm glad a member of staff was able to assist.
Kind Regards,
Customer Support Team
“Directions to parking took me to a gate that was chained up. Tried web chat. No resolution. Had to parking in long stay carpark. Go to customer services for them to tell me it's closed for winter. Horrendous service”
Thank you for review.
I can see that you were booked in to the Terminal car park which I can confirm is open all year round.
Plane Parking is non-operational during the winter period however this would not have affected your booking.
Kind regards,
Customer Support Team
