“This is the first time I've used this service and was quite disappointed at how slowly going through it as needed one of your staff members to help remembering this was the first time but got through this step on coming back also requiring help from your staff in the end got to the car then the problem was where my cat was parked I had one option to get out and I had to go through the other plane parking park where when I got to exit gate asked me for another £4 so I contacted a staff member and he cleared my exit so it was quite a hassle for me and for your fast park name I was disappointed as I use the parking at Edinburgh Airport often and the other car parks just use registration recognition so much quicker and no confusion how to get to exit I was really disappointed and probably use the other services”
Thank you for your review.
I'm sorry to hear that you were charged £4 when leaving the car park. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“East to book. Directions easy to follow
Did have to drive around a few times before a bay was available.
Upon departure left and putnticket on machine. No issues
Thank you”
“This was a disaster! I was charged an additional £50 on leaving the car park. I have complained and want my £50 refunded. So far I have had no response!”
Thank you for your review.
I can see that our customer support team have responded to your feedback and refunded the charge.
Kind regards,
Customer Support Team
“We used Plane Parking for a recent trip. We had one minor problem, finding the actual "18 min parking" Helpful person gave us good instructions.
The return was easy, return to car , start up and leave...”
