“Arrived to find car park closed ( two couples, two cars) had to hang about in freezing cold to finally be instructed to attend long stay car park. Had to walk with two suitcases each to terminal as no transfer bus available. Not a great start to our holiday. On return had long walk again to retrieve cars.”
Thank you for your review.
I can see that you booked into our Terminal car park and I can confirm that this car park is open and operational. For future reference, the directions for the car park can be found on your booking confirmation.
Kind regards,
Customer Support Team
“We were very happy with the service of parking at Edinburgh Airport. Every was fine on our return . The price was fair. The key drop off was superb as well as collecting it.”
Thank you for your review.
If you think you have been incorrectly charged, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I paid in full online. At 3am in the morning, after scraping ice off our car, we went to the barrier to exit. My husband who is deaf was driving.
He put the ticket in the machine, expecting the barrier to lift, but NO!!
Machine
indicated we owed you £250!! He tried the ticket 3 times with the same outcome.
I had to get out of the car, as my husband couldn't hear the tannoy on the machine.
Thank goodness it wasn't at a peak time....!
Someone over the tannoy managed to sort the problem out.
Not a great experience!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy to find and right next to airport it’s a 2 minute walk . You get your ticket as you enter and put it in the machine at exit and you’re on your way home . Will definitely be using it again fantastic place to park. No problem at all .”
“Easy to use. Best price I found on-line. Lost my ticket when I was leaving but was o problem and no hassle. Bus was quick. Driverfriendly. I will use again.”
“Could not be easier, I am 80 years old and even I found the technology easy to follow. Arrived back in the wee small hours scanned my ticket and my car was there waiting, great service. Staff were on site even at that time which is just as well for the young couple with a baby who had lost their ticket. STAFF SORTED OUT THEIR PROBLEM IN JIG TIME.”
“My first time using Plane. We found the direction signs inadequate and struggled to find the park. Once we did everything was fine. Some signs a bit earlier in the approach to the airport would be helpful”
“Good location but no confirmation email on booking left me unsure if I was parked in the right place. Flight delays meant I returned later than expected and had to pay an extra £45. Not happy”
Thank you for your review.
If you did not receive your booking confirmation we would encourage you to contact us so we can resend this.
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“1st time I’ve booked with plane and probably the last. Was put into Fastpark which was excellent but didn’t know it was two separate companies! On arrival back home I left the terminal building and seen a sign for Plane parking, I followed it and it took me to a waiting bus, the driver viewed my booking and said I was in the right place. He drove us a fair bit out and dropped me off at a bus stop, it was the wrong car park. I returned to the terminal building and found Fastpark and finally got my car. On exit, the barrier didn’t recognise my bar code and didn’t lift, I needed assistance. The information provided was inadequate and the whole experience was a shambles!”
Thank you for your review.
The channel you booked through was Plane Parking. The product you booked was FastPark and I can confirm the directions for this car park is included in your booking confirmation. When dropping your car off at the FastPark reception it is advised that this is also where you would collect your keys therefore you wouldn't be required to travel on a shuttle bus.
Kind regards,
Customer Support Team
