“Terrible communication We booked the car park 2 days prior to travelling On arrival we found the car park closed and not operating. There was no signage or message on the booking form to alert us. The directions on the booking form led us to the closed car park. We tried to park on a neighbouring car park when eventually a warden appeared in a vehicle and told us that plane was closed and we had to go to 'long term parking' . He said this was an 'upgrade' . We then drove to 'long term' to find it was full of people cruising to find a space & abandoning cars in no parking areas out of desperation. After a long time driving around, we were lucky to get a space,. By this time we were late and had to run to the airport. The company has all our contact details. This closure should have been communicated.”
“Hard to find space or follow the walking route in the earlier hours of the morning. More lighting and signage would have helped.
Advice on taking note of the area parked in would help too!”
“Plane parking was always good but on the that night , the. At park was full and we had to go to the terminal parking the staff were not informed of the plane parking closing sign but we’re very helpful.”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation.
The bottom statement on the sign is for customers who have not pre-booked therefore this would not be applicable to you.
Kind regards,
Customer Support Team
“We found the car park very easy after searching on Google maps . Hardest but was finding an empty space , that took 10 mins of circling. So leave plenty time for any flights . Short walk there and back and will definitely use again .”
“When we left the gate did not open and they demanded an additional £165! Had to then speak to someone and go through the booking details to finally be able to get out. Very worrying time.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Ok but poorly sign posted to find the exit and also when returning on foot. There were multiple cars parked on double yellow lines as people too lazy to walk from area at extremes of the car park where there were empty parking spaces. Also baggage trolley drop off areas not markedj”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Good value, within a short distance of airport. A little more detail would be good regarding what to do with ticket etc as I had prepaid but wasn't sure if ticket was valid or not.”
“Was upgraded to Long Stay as Plane Parking was closed, however there were hardly any spaces available in Long Stay with people parked on pavements, etc. Eventually found a space, and the short walk to the terminal was handy. The exit procedure from the car park after our stay was efficient and would recommend the car park in general.”
“I'm sorry to say that I am very disappointed with Plane Parking. On arrival, the park was closed using the intercom we were told to make our way to the long stay car park.
Again, no one was there. We parked, not knowing if this was OK or not. Again, there was no one on site on our return Saturday afternoon 11 Feb.
Considering your site is being sold as secure parking. I am very disappointed as i was charged an extra full day as our flight was brought forward.”
Thank you for your review.
It appears as though your booking was made for Fast park, this is a fully manned car park and staff are available to assist.
Kind Regards,
Customer Support Team
“Great place to leave a car near Edinburgh airport. I would suggest paying more attention if on reservation is mentioned "upgrade to Long Stay". This can save a little detour.”
