“We booked our car park on line. Arrived at barrier. It lifted straight away. Found a space to park within minutes. Walked to bus stop and bus arrived within 5 minutes. Straight to airport. When we arrived back at the airport bus was here within 5 to 6 minutes. Brilliant.”
“The inability to speak to anyone about issues outside “standard” parking makes your service very poor. Almost impossible to get the right email address and leaving a voicemail message is poor customer service. The email address advertised on the airports website bounced 4 times.”
Hi there,
Thank you for your review.
I'm sorry to hear you found it difficult to get in contact with us and I understand how frustrating this will have been.
Should you need to get in contact with us regarding future bookings you can find all the ways to reach us on the link below:
https://www.edinburghairport.com/help/contact-us
We also provide information and FAQs on both our website and car parking booking confirmations, which may be of use.
Should you require assistance on entry/exit of the car park our team can be contacted using the intercom at the barriers.
Kind regards,
Customer Support Team
“Through no fault of my own i had a flight cancelation coming back from Antalya in Turkey i was delayed for a total of 17 hours picking up my car. I had to pay a charge of £60.00 before i could leave the car park which in my opinion is a total rip off. In future i wont take my car i will call a taxi it’s a lot cheaper.”
Thank you for your review,
I understand the frustration that will have been caused by the flight cancellation and I’m sorry to hear that the cancellation resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Booking, description of process, FAQs and directions all excellent and answered any concerns.
I arrived early, and was delayed in the airport a bit on return, so I was grateful for the 2h grace periods. Thank you. Shuttle bus was fast & frequent. Excellent all round, will use again.
It seemed to be connected, as I was offered & booked Fast Track when I booked the parking, so will mention here; I did not realise that FastTrack only applied to my outward journey, so was a little dismayed on arrival to Malpensa, but in the end, it was not a problem. Unlike at Edinburgh as this,was the day Microsoft failure affected everything so the Security queues were horrendous. But the point is I did not know it was for outward journey only. Not sure what I should have done to secure FastTrack for return as well.”
“Easy to find & got parked no problem. Bus came within a few mins of parking. It wasn't a "luggage" bus so only space for 1 or 2 suitcases in total. Signs up to say don't have luggage in gangway so where are we meant to put suitcases??
Return bus again, was waiting and again barely space for luggage! On leaving at the barrier, put card in and said we were due £275!! We only paid £50 for 11 nights in total. Spoke to guy through buzzer who sorted it out & released barrier but I do wonder how many people pay it without query. We were within the 2 hour late period they allow without charging as our flight was delayed (as were most the past few days). The service was quick but not having room for suitcases on an airport transfer is a no-no for me and therefore not likely to book again.”
