“Easy website to use good value and car park was easy to find. Only one problem the first entrance was out of use because of building work. This threw us a little and there were no signs. Luckily we saw the plane parking bus and he showed us the way.”
“Was easy to find and the pick up buses were good. The drivers were very helpful and kind. My only suggestion would be to sign post areas in car park for return as sometimes when late and tired and dark at night it's difficult to go straight to find your car.”
“Easy and convenient way to park while away. Good price too. Only problem was barriers didn't recognise my car reg and when I left it came on screen that I owed £180. A quick call on the intercom sorted it.”
“I was not aware that my car would be driven off site for 2 miles and then returned after another 2 miles. I think that 4 miles driven by a stranger is not acceptable. A couple of hundred yards on site would have been acceptable. I have used this parking twice this year . The first time I did not notice the extra miles on my car. I will be looking elsewhere next time I require parking.”
Hello Jim,
Thanks for your review.
The FastPark parking you chose is a great product which is convenient for our passengers, as stated in or T&Cs we do move cars to our block parking which is situated a short distance away however, I am sorry for any frustration caused.
Kind regards,
Customer Support Team
“Pre paid for parking duration prior to visit
Required assistance at 02.30am as ticket machine advised I was outstanding £160 for my stay
Your operator got it sorted and I was on my way
Was a bit shocked with outstanding fee and as it got sorted out it did not deter me from using your company again
I don’t know the reason for my pre paid stay would show an outstanding cost of £160 possibly a glitch?”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I paid for parking £62.99 my booking reference was 2BAU099ZP. I was charge £180 to exit the parking we tried the buzzer no one answered we had a bus and two cars behind us so we couldn’t do anything but pay it! I am going to take legal action on this as I think it is absolutely disgusting! I will never use your service again and will never recommend to anyone else.”
Thank you for your review,
I can see that you have contacted our customer support team who has been back in contact with you.
Kind regards,
Customer Support Team
“Parking easily done. Putting in your key easily done, 1 min walk to airport returning, 1 min walk from airport, key is left for u in a secure locker when u scan your code then another staff member tells u were your car is. Job done would highly recommend.”
“The whole experience was 5 star. We usually use a parking place where we need to get a bus to airport. Was great just walking to departures. Very efficient way to pick up your keys. Will definitely recommend and use agsin”
“Would not book again. Had to wait 40 minutes to be picked up from the airport. Couldn't get through to anyone on the phone. When the bus did arrive, everyone pilled on .Bus was absolutely jam packed. No apologies or explanation why. Just as well it was not raining .”
Thank you for your review. Due to the royal highland show last week there was more traffic and congestion on the roads surrounding the airport which affected all traffic around the airport including the shuttle bus to/from plane parking.
Kind regards,
Customer Support Team
