“Everything was nice and smooth for both journeys, only issue was my parking ticket said I was due £150 on exit but using the intercom to contact the help centre it was answered within 30s and all resolved very quickly so no harm done.
Would definitely use agin.”
“First time user of this carpark. So quick and easy. Only down side for me was the exit when we picked up our car. Admittedly it was late and it was raining but we couldnt find any signs for the exit. I'm sure they are there, but we had to drive in circles to find the exit.”
“Had a booking which didnt get recognised when I checked in or out. However when you speak to the help desk, they sort it our. Great parking space when you travel for a short period”
“Excellent facility , served our purpose perfectly
Only slight criticism is it is slightly difficult to find .
Could do with better signage from the back entrance . Thank you and will use again .”
“1st time using this service.
Simple enough to leave the car.
Not sure why the car had done 4 miles since we left it or why there was mud on the floor mat on the passenger side.
Draw your own conclusions.”
Thank you for your review. When using our FastPark service the vehicle is driven to an off-site secure parking location which is located approximately 2 miles away from the FastPark reception area.
Kind regards,
Customer Support Team
“Quite a long wait for a bus in the car park- we didn’t time it but we were all getting anxious about how long it took. The bus was very small- only 3 of the waiting families could get on board. 3 other families had to wait for the next bus. All ran smoothly on the return journey.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We had no problems with parkimg up, and no problems with the transfer to the airport terminal, with a very pleasant, helpful driver. However, the transfer back from the terminal to the car park was less than smooth. I am aware that the road surfaces leave a lot to be desired, but the bus driver was on a mission to bounce us out of our seats! We have used Plane parking in the past without any issue and will use your sevices again if/when the need arises.”
