“We had never used this service before, tried for the first time and it was so hassle free. Bus to the airport was there within five minutes and on our return journey it was the same”
“My wife has walking difficult next to no disabled spaces so parking can be quite a bit away from bus stops. Put my ticket in on leaving and was told I owed £250. Guy on intercom sorted it but last thing we needed after very long day coming home.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We found it very difficult to find. The postcode led us to the other side of the location and we had to turn back on ourselves. When we arrived the ticket machine did not issue a ticket and we had to call for the barrier to lift. On our return, we waited quite some time before the bus arrived. Again, as we had no ticket we had to call for the barrier to lift. We were asked for our registration number and told it wasn't recognised.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Booked my parking ahead of time, but accidentally entered 13th Sept as return date instead of 14th Sept. Parking for 9 days cost £85, but was charged an additional £45 for the extra day. Very disappointed.”
Thank you for your review.
If you overstay your car parking booking on you booked parking you will be subject to pay the non pre booked roll up rate upon returning.
Kind regards,
Customer Support Team
“Used Plane Parking previously, great price and easy parking. Buses are regular and take you to and from terminal within minutes. Wouldn't hesitate to book a space again. 😊”
