“It was great so easy to find the security people were friendly and helpful and when returned home it was so was and less stressful to find our car it was great service”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I found my most recent experience of Plane Parking to be very very expensive - (2-3 times more this time around for a week's parking than I would normally pay).
I have traditionally tended to fly from Edinburgh over Glasgow due to the more reasonable parking costs at Edinburgh. If this is a sign of things to come, I will be going back to flying from Glasgow at this rate.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Excellent service. Quick arrival of transfer bus in both directions. Also thanks to the security team, on return to our car after 7 days holiday, back driver side window was covered by clear film, it turned out this window must have lowered fully when we left our car, I hate to think what would have happened if the open window had not been covered. So thankyou again Planeparking, we will use yous again.”
“Can someone tell me why I was charged £190 at 04.20am this morning on the 18th September 2023.My booking ref no is 096ANKTOX.My return flight from Antalya was flight no LS710,it was delayed due to operational reasons.On my return to Edinburgh,I couldn't get out of the car park as had to do this payment to get out.I am extremely angry.And I am asking for a full refund of this money.As the delayed flight,was not my fault and I am being penalised for some reason.”
Thank you for your review,
I can see that our team have responded to your complaint to resolve the issue you experienced with our ANPR system.
Kind regards,
Customer Support Team
“Easy to find and park.
Very friendly and helpful bus drivers. We didn't have to walk to nearest bus stop. The driver stopped and picked us up right beside our car.
On return, we got off at bus stop and started walking to car and driver stopped to ask if we wanted to get back on if the walk was too far!
Both journeys they actually carried luggage onto bus for us.
First class service!!
Only problem we encountered was, when exiting car park, we inserted ticket and machine said we were due nearly £300, which was quite scary as we had already paid. This was rectified quickly once we spoke with someone, who lifted barrier for us to exit.”
“This is the 2nd time I have used this service , I booked for Fast Park and everything was smooth from start to finish. The attendants are extremely helpful.
I’m going away again in 4 weeks and will not hesitate book this service again with Plane Parking”
“Following our return to Edinburgh Airport in the early hours of Friday morning after a 2 week holiday, we found that our car had a flat battery. I made a call to the RAC at 02.40 Hours, who advised that they could not attend until at least 08.30 Hrs. Your transfer bus driver who had dropped us back at the carpark previously noticed that we were still in the car park and after telling him what was happening, he advised that this happens all the time and that we were to press the help button on the pay machine and someone should be able to help us. On pressing the help button, I advised the responder that I had a flat battery and asked if he could help. the responder told me very bluntly, that he was on his own in the office and could not help. He then terminated the call. The driver again stopped and asked if we had called the help point. We told him the response we had got, to which he replied that was Bulls%*t and that he should have done something to help, and that he probably could not have been bothered coming out of his office. Given we had an almost 6-hour wait, we returned to the main terminal, to wait for the RAC to come out to us. The RAC eventually arrived at 08.30 hrs. We think that the very abrupt response from the operator of the help point was absolutely disgraceful, yes, he may have been unable to leave the office, but a more sympathetic and customer-friendly reply might have been in order. This review will be submitted to other Social media review platforms to advise potential customers of Plane Parkings lack of empathy and understanding for customers who might find themselves in our position. I would add, however, that all our interactions with the transfer bus staff were positive and friendly.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“First time using Edinburgh Airport, and parking facilities. Was difficult to find due to this and the fact that after enquiring about exact location was given a postcode that covered the whole of Edinburgh Airport… was east enough after that found my space and was picked up at the bus shelter. Returning was a bit of a challenge as we required Special assistance for my disabled mother. They took us to bus stance 7, left us, we were then directed back to the terminal to cross the bridge with 3 cases and my mother in a wheelchair. Bit of a hassle really.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
