“2nd time we’ve used Plane Parking. No issues at all, very easy to find and use. Buses run regularly between the parking and terminal. Would highly recommend”
“Easy to book and easy to use.
Bus service to the airport and back is roughly every 10 minutes.
Reasonable enough prices and secure.
Overall it is worth the price.”
“Plane Parking was value for money. The signage for the entrance to the parking could be improved. I have also used this service twice this year and both times on exit, I have had to contact your desk to exit instead of vehicle registration being utilised from prepayment”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I arrived ealier than I was booked in for. No problems in letting you in early. Car park is easy to find as its well sign posted. Buses come regularly to take you close to the airport. And on return home buses again are very regularly. Can't fault plane parking.”
“First time we have tried this company and they are the best, really pleased. The drop of and the pick up were so easy, we would definitely recommend this company was first class. Thank you.”
“Great service the only downside was on my return I couldn't exit your site as they said I was due £265 .00 but after speaking to someone I was allowed to leave.”
“Parking was great, bus was fine however on trying to check out I was informed at the gate that I had to pay a £150 surcharge, obviously i was not about to pay this and after a call to plane parking using the help facility at the gate I was told that I could leave, no apology or explanation but at least I didn't have to pay this obvious technical fault overcharge. Despite this I would use Plane Parking again and would recommend to friends or family.”
