“Used this car park 3 times this year there was roads works on and no signs anywhere to tell u the road was open lots of cars didn't no where to go shambles”
“Plane Parking is convenient and easy with a fast and efficient transfer from the car perk to the terminal. Highly recommended! Unfortunately, it’s the only convenient, easy, fast and efficient thing about Edinburgh Airport!”
“Straight forward to find.
A bit more signage showing sections would help when pick up car as the car park is big and extra signage would be most helpful.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Got held up flying back from Germany with Ryanair which was not my fault, cost me an extra £18 which I had to pay at the barrier to get out, not happy about that but what can you😡”
“Wasn’t find. Plenty space for parking. Very regular buses. Only issue was on leaving when my ticket said I had a fee of £120 still to pay. I pressed the help button to speak to someone who looked up my number plate and did clear the fee but an unfortunate end to such a good service. Would still use again tho.”
“On arrival at the car park I forgot to ask the driver where the pick-up point was on returning,it was a short walk to the carpark from the terminal so next time I'll make sure where the pick-up point is”
“On arrival the bus driver stopped as we were unloading our luggage and waited patiently, when arriving at the airport we discovered we had left some luggage and immediately he took me back to the car park to retrieve it and allow us to catch our flight. (A pure gentleman) on returning from our holiday again the bus driver showed great patience whilst loading our luggage and again dropped us right at our car. Great customer service and will continue to use this service”
“This is the way to park at the airport. So efficient from arrival to departure. The staff were lovely and friendly and have valuable advice before leaving the building. This is now our go-to airport parking.”
“Great way to start your holiday, drop your car right at Edinburgh airport. Scan your booking refeference and post your keys.
On collection scan your ticket and collect keys. Bay allocation on keys. Highly recommend”
“Never an issue booking or parking and the bus transfer is easy.
The only issue I have is everytime I go to leave and I or my ticket in, I get a message saying I owe extra money, (Usually hundreds of pounds) or the machine won't accept my ticket! However each time this has happened the customer service has sorted it straight away after I have pushed the help button on the machine and and spoken to staff.
I will still use the carpark.”
“Our return flight ✈️ was delayed for 2days. But we communicated by email to the office and there was no problem when we arrived to pick up our car 🚙
Thanks to everyone”
