“We arrived at the parking and could not find a space , we had to ride around for fifteen minutes and aventually managed to spot a customer coming out of a space which we quickly took. The entrance and departure was great, just the lack of parking that was disappointing. Not too far from the airport as well.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you were happy with our parking facilities.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Have used on many occasions and not had any issues. Only criticism that I have is that the buses now being used do not have any luggage racks which means people have to satnd with their luggage in the aisles or luggage is blocking the aisles.”
“Easy to get to and great with the shuttle bus service. Only downside when I was leaving I was told at the barrier I owed 244.00 even though I had paid in advance”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Ideal parking, however no spaces anywhere near the top end near terminal, we were literally the second last row at the bottom & got soaked walking to terminal.”
“I was picking up family from airport and it worked well for this. Ticket was pre booked, so a bit cheaper than if I just turned up (I think!). Car park was busy, so took a little while to find a space. Didn't have to wait long for either bus and it's only a short ride. Barrier didn't recognise my number plate on exit, so don't think the pre booked automatic system worked. Pressing the button got me a human who let us out quickly. Generally a positive experience.”
