“When I returned to Edinburgh transport to the car park was fine and I collected my car. However, when I got to the exit the barrier swallowed my ticket and told me I owed £45. I had anticipated there might be a problem, as this has happened once before, so I had bought paper proof of my payment and timings - I was due out of the car park at 14.00 that day and it was 12.00. I spent over 5 minutes buzzing the intercom, which eventually answered. I explained the situation and that I had aall my booking and payment information. I provided my reg number and the advisor opened the barrier and my ticket was returned by the machine. Rather than exxplaining what had happened and apologising, they said I must have booked to end my parking the previous day - which was clearly false. The previous time this happened the assitant explained there were glitches in the system. I will always carry paperwork to Airparks as I do not believe the IT system is robust and there is a serious risk of running into problems, with your vehicle the wrong side of their barrier. An irritated and cautious parker.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Signs for driving in were good.
Signs for where to wait when returning were not great.
Drivers are polite and helpful.
Great price but competitors are close.”
“Great car park and good bus service. We had an issue getting out when the machine wouldn't read our ticket but they answered our intercom contact promptly and we were buzzed through very quickly. Thanks for your help”
“It’s a bit of a fair distance from airport so give yourself plenty time. The bus driver was very rude on arrival back in the uk and was going to leave the airport with no passengers on board . We had to say where were going when we parked so presumed they would wait gor the flight coming in !!!”
Thank you for your review,
I'm sorry to hear that you had issues with your ticket upon exit. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“For a first user we found if satisfactory because staf were very helpful and extremely pleasant and everything were very clear and easy to understand”
