Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,660 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot fault the quality of Piper’s Farm grass fed meat it is excellent and tastes so good. The only fault i find is that things are often left off the list but no comment is made as to why. Kathy Perris.”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you for supporting Pipers Farm, and for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve so we will do our best to pre-warn customers on the out of stock products before the orders are delivered. If there's anything specific you think we could do better, please feel free to share - hello@pipersfarm.com. Thank you again for your ongoing support. Best wishes, Georgina

Posted 1 year ago

“Great meat! Quick delivery. Had an issue with the address and they helped me sort it right away to get it delivered same day. Very good customer service”

Helpful Report

Posted 1 year ago

Hi Joshua, Thank you for supporting Pipers Farm, and for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share - hello@pipersfarm.com. Thank you again for your ongoing support. Best wishes, Georgina

Posted 1 year ago

“I like almost everything from this website, unfortunately the whole wild rabbit smelled and tasted like fish, hope that was just for this stock. I will order more.”

Helpful Report

Posted 1 year ago

Dear July, Thank you so much for taking the time to rate Pipers Farm with a fantastic 4 stars! We truly appreciate your loyalty as a customer and are thrilled to hear that you enjoy the products that we offer on the website. We are sorry to hear about the inconvenience you experienced with the whole wild rabbit. Rest assured, this is certainly not the standard we strive for. We apologise for any disappointment caused, and we assure you that we have taken note of your feedback to ensure that this issue is addressed promptly. We value your trust in us and would like to extend our gratitude for your continued support. Your satisfaction means the world to us, and we always strive to improve our products and services. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for your kind words and for being a loyal customer. We look forward to serving you in the future and providing you with an even better experience! Best wishes, Georgina

Posted 1 year ago

“The chicken breasts and seafood from Pipers Farm are excellent but we found the chicken thighs and drumsticks tough. Delivery is always very good.”

Helpful Report

Posted 1 year ago

Dear Valerie, Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you find our chicken breasts and seafood to be excellent. Your support as a loyal customer means the world to us. We also appreciate your honesty regarding the chicken thighs and drumsticks. We apologise for any inconvenience caused and assure you that your comment will be taken into consideration as we constantly strive to improve our products. Lastly, we're delighted to know that our delivery service has consistently met your expectations. We understand the importance of timely and reliable delivery, and we're glad we could provide that for you. Thank you again for being a valued customer. Your support is invaluable, and we look forward to continuing to serve you with the highest quality products. Best wishes, Georgina

Posted 1 year ago

“Hi one point my order was short because it was not in stock I looked at reordering but a lot more was out of stock”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you so much for taking the time to give Pipers Farm a 4-star rating! We truly appreciate your support and feedback. We apologise for any inconvenience caused when your order was short due to certain items being out of stock. We understand how frustrating this can be, and we're working hard to ensure that such occurrences are minimised in the future. Your loyalty as a customer means a lot to us, and we're grateful for your understanding. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We're always here to help! Thank you again for choosing Pipers Farm. Best wishes, Georgina

Posted 1 year ago

“The Co. - Good website - easy to navigate and lots of options. Communication is great - factual and consistent. Variety of products is good and we love the recipes that link all of the ingredients - this is great. Packaging is always excellent and being able to choose a delivery date is really helpful.”

Helpful Report

Posted 1 year ago

Hi Nicole, Thank you for supporting Pipers Farm, and for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share - hello@pipersfarm.com. Thank you again for your ongoing support. Best wishes, Georgina

Posted 1 year ago

“Customer service great , delivery service fantastic, prices great . I have ordered beef/pork bones and for stock and are good quality. I also had burgers because I've read the reviews and my husband and I love burgers, we only do our own fresh burgers. I thought I would try them but unfortunately they're way to fatty and when they defrosted their consistency was off like gelatinous, my husband grilled one and it just ended in the bin. Maybe my batch was a bit off. Overall happy with everything else.”

Helpful Report

Posted 1 year ago

Dear Simona, Thank you so much for giving Pipers Farm a 4-star rating! We greatly appreciate your feedback and support. Our team is thrilled to hear that you found our customer service and delivery service to be fantastic, and that you were satisfied with our prices and the quality of the beef/pork bones you ordered for stock. However, we are truly sorry to hear that the burgers did not meet your expectations. We understand how disappointing it can be when a product does not turn out as you had hoped. Please know that this is not our usual standard, and we apologise for any inconvenience caused. Thank you once again for your support, and we hope to have the opportunity to serve you better in the future. Please don't hesitate to reach out to us if you have any further concerns or feedback. Best wishes, Georgina

Posted 1 year ago

“Very pleased with our first order. We can certainly taste the difference in quality and will be ordering again.”

Helpful Report

Posted 1 year ago

Dear Christie, Thank you so much for your 4-star rating of Pipers Farm! We greatly appreciate your feedback and are thrilled to hear that you were pleased with your first order. It's wonderful to know that you could taste the difference in quality. We take great pride in ensuring that our products are of the highest quality, and it's rewarding to hear that it is noticeable to our valued customers like you. Thank you for choosing Pipers Farm, and we look forward to serving you again in the future. Should you have any questions or need any assistance, please don't hesitate to reach out to us. Best regards, Georgina

Posted 1 year ago

“Generally very good, but I would appreciate the breakfast sausage being slightly larger and salmon being added to the fish pie mix. Steve”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you so much for taking the time to leave us a 4-star rating for Pipers Farm. We truly appreciate your feedback and are thrilled to hear that you had a good experience with us. We understand your preference for slightly larger breakfast sausages and the addition of salmon in the fish pie mix. Your comments have been duly noted, and we will certainly take them into consideration as we continuously strive to improve our offerings. Once again, we cannot thank you enough for your kind words and valuable suggestions. We look forward to serving you again and providing an even better experience next time. Best wishes, Georgina

Posted 1 year ago

“Croissants are what I always buy for their reliable quality and freshness. Fish is on the expensive side. I would like to purchase seasonal produce that’s not always available in your supermarket like wild mushrooms, wild garlic etc.”

Helpful Report

Posted 1 year ago

Dear Audrey, Thanks so much for taking the time to leave feedback. We are delighted to hear that you always rely on our croissants for their consistent quality and freshness. Regarding your feedback about the fish being on the expensive side, we understand your concern. We strive to provide the highest quality sustainable products, which sometimes come with a slightly higher price. However, we appreciate your feedback and will definitely take it into consideration for future pricing adjustments. Furthermore, we understand your desire to have access to seasonal produce that might not always be available in supermarkets, such as wild mushrooms and wild garlic. We are constantly working on expanding our range of products, and we will definitely keep your suggestions in mind. We want to offer you the very best selection of options for your culinary adventures! Once again, we cannot thank you enough for your continued support. It's loyal customers like you that motivate us to keep improving and providing the best possible products. Warmest regards, Liz Pipers Farm Team

Posted 1 year ago

“I have bought several orders from Pipers and the produce is always extremely good. I like the ethos of Pipers as animal welfare is high on my priorities when buying meat. This order so far was good and delivered promptly. My only problem this time is that there was a large hole in the box and no invoice. I like to keep my invoices and I had to look on my laptop to check the contents as ordered. This is the reason for 4 stars instead of the usual 5.”

Helpful Report

Posted 2 years ago

Dear Catherine, Thank you so much for your positive review and for giving Pipers Farm a four-star rating! We greatly appreciate your continued support and loyalty as a customer. We are thrilled to hear that you have consistently enjoyed the high quality of our produce and share our commitment to animal welfare. It's wonderful to know that your recent order arrived promptly and met your expectations. However, we apologise for the inconvenience caused by the large hole in the box - if you experience any issues with the delivery, please do let us know and the team will raise this with our courier company. In regards to the absence of the invoice, we have made the decision to email these to customers, rather than including within the delivery. We have taken note of your feedback and will make sure to address this issue to ensure a seamless experience for you in the future. Once again, we truly appreciate your feedback and for choosing Pipers Farm for your meat purchases. We look forward to continuing to serve you with the finest produce and maintaining our high standards. Thank you for being a valued and loyal customer. Best wishes, Georgina

Posted 1 year ago

“Love receiving my meat from Pipers...... so tasty.”

Helpful Report

Posted 2 years ago

Dear Geraldine, Thank you so much for taking the time to give Pipers Farm a 4-star rating! We truly appreciate your feedback and are thrilled to know you loved receiving your meat from us. We're delighted that you find it so tasty! We are grateful to have you as a loyal customer, and we will continue to strive to meet and exceed your expectations. If there's anything else we can do to enhance your experience with us, to increase your review from a 4* to 5*, please don't hesitate to let us know. Thank you again for your support and kind words. Best regards, Georgina

Posted 1 year ago

“Great communication throughout. Easy ordering. Super delivery and beautifully packaged. Fabulous website. The pork, beef and steaks have been delicious. Wouldn’t however order pies or sausages - very disappointing.”

Helpful Report

Posted 2 years ago

Dear Lynn, Thank you so much for giving Pipers Farm a 4-star rating! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our products and services. We're thrilled that you found our communication excellent, and that ordering was a breeze. Our team works hard to ensure a smooth and enjoyable process for our customers. Additionally, we're glad you were satisfied with the delivery and packaging - we take great care in making sure your order arrives in perfect condition. As for your feedback about the pies and sausages, we apologise for any disappointment they may have caused. We continuously strive to improve, and we appreciate your honest input. Rest assured, we will take your feedback into account as we work to improve our products. We appreciate your loyalty as a customer, and thank you for your continued support. We're here to serve you and provide the best products possible. Best wishes, Georgina

Posted 1 year ago

“Overall good quality products.”

Helpful Report

Posted 2 years ago

Dear William, Thank you so much for giving Pipers Farm a 4-star rating! We greatly appreciate your feedback and continued support as a loyal customer. We are constantly striving to provide you with the best possible products and service, so your feedback is incredibly valuable to us. If there is anything we can do to further enhance your experience, please do not hesitate to contact us - hello@pipersfarm.com. Once again, thank you for your positive review and for being a loyal customer. We look forward to serving you again soon. Best regards, Georgina

Posted 1 year ago

“The website was easy to use and we found what we were looking for on this occasion. The haggis was a novel experience, not being a traditional one from Scotland. It was however, quite good. The plain pork sausages were good. The chicken and turkey breast steaks we haven't used yet, but are looking forward to it.”

Helpful Report

Posted 2 years ago

Dear John, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your feedback and are delighted to hear that you found our website easy to use. We are glad that you were able to find what you were looking for on this occasion. We are thrilled to hear that you enjoyed the haggis, even though it was not a traditional Scottish one. We take pride in offering unique experiences to our customers, and your positive feedback means a lot to us. We are also glad that you found the plain pork sausages to your liking. We hope that our chicken and turkey breast steaks will meet your expectations as well. We are just as excited as you are for you to try them! Thank you once again for your kind words. We look forward to serving you again in the future. Best regards, Liz - Pipers Farm

Posted 2 years ago

“So pleased to receive my free range products. Very tasty and I fully support your morals and ethics. It's how we should go forward with farming. I will definitely shop with you again!”

Helpful Report

Posted 2 years ago

Dear Marguerite, Thank you so much for your wonderful 4-star rating of Pipers Farm. We greatly appreciate your support and are thrilled to hear that you are pleased with your free-range products. It's truly rewarding to know that our commitment to morals and ethics resonates with customers like you. We couldn't agree more that this is the way forward for farming, and we are dedicated to continuing our efforts towards sustainable and ethical practices. We can't wait to have you back as a shopper with us again in the future. Thanks again, Liz - Pipers Farm Team

Posted 2 years ago

“Beautiful meat esp the poultry section, I have been shopping with pipers farm for a couple years now and the difference in the quality of the products is of a high standard. I would rather pay the extra money to have the best tasting. Only disadvantage is you cannot get the selection you require as it’s out of stock most of the time.”

Helpful Report

Posted 2 years ago

Dear Louise, Thank you so much for your excellent 4-star rating and for taking the time to share your feedback about your experience shopping with Pipers Farm. We truly appreciate your loyalty and support over the past couple of years. We are delighted to hear that you find our meat, especially the poultry section, to be beautiful and of high quality. Providing our customers with the best tasting products is always our top priority, and we are thrilled to know that we have met your expectations. We understand that the limited selection due to out-of-stock items can be a downside, and we apologise for any inconvenience this may have caused. We continuously strive to improve our stock availability to meet the demands of our valued customers, like yourself. Once again, thank you for your continued loyalty and for choosing Pipers Farm as your preferred source of exceptional meat. We truly value your feedback and look forward to serving you in the future. Best regards, Georgina

Posted 1 year ago

“Very good service”

Helpful Report

Posted 2 years ago

Dear Jean, Thank you so much for leaving us a 4-star rating for Pipers Farm! We truly appreciate your kind words and support. We're thrilled to hear that you had a great experience with us and found our service to be very good. We would love to know how we can improve on the 4-star rating, please feel free to drop us a message with your thoughts - hello@pipersfarm.com. Thank you once again for your review, we look forward to serving you with the same level of excellence in the future. Best regards, Georgina

Posted 1 year ago

“I've always been satisfied with the overall quality of the products but on this occasion one of the pork steaks was very poor, small & grisly & not pleasant to eat”

Helpful Report

Posted 2 years ago

“Quality products”

Helpful Report

Posted 2 years ago

Dear Nicky, Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled that you have enjoyed your experience with Pipers Farm. At Pipers Farm, our main commitment is to provide our customers with quality products. We strive to ensure that every meat and poultry item we offer is sourced responsibly and of the highest quality. Your satisfaction means everything to us! Once again, thank you for choosing Pipers Farm. We value your support and look forward to serving you again in the future. Warm regards, Georgina

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,660 reviews