Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,660 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

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Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few weeks in advance for a special occasion, unfortunately not delivered on that day, delivery company fault not Pipers tbf, I did get notice in time to rush out and purchase others goods for the day. Arrived following day day but totally defrosted, had too much so asked if okay to refreeze which I reluctantly did. Get 4 stars for the sausage I have eaten as very good, delivery very poor mind.”

Helpful Report

Posted 1 year ago

Dear Glen, Thank you so much for taking the time to rate Pipers Farm with 4 stars. We truly appreciate your feedback and support. We apologize for any inconvenience caused by the delayed delivery, which was the fault of an operational issue with the delivery company but we are glad to hear that you managed to make alternative arrangements for your special occasion after we let you know about the delay. We apologize for the defrosted state of the products upon arrival. We understand your hesitation to refreeze them, but we're glad to hear that the sausages you did enjoy were very good. We appreciate your understanding in this matter and would like to assure you that we strive to improve the delivery service to offer a better experience in the future. Once again, thank you for your valuable feedback and your time on the telephone this morning. I do hope that you make use of the little discount we arranged for you to treat yourself to some more of our delicious sausages! We look forward to serving you again in the future. Best regards, Liz - The Pipers Farm Team

Posted 1 year ago

“I tried mutton,bacon and beef. Was looking forward to the traditional cure back bacon,disappointing to see there's no rind,my favourite part since childhood. But not used it yet so I'm hoping the taste doesn't disappoint. The beef I've frozen as the weather is so warm but it looks really good. I'm afraid my first experience of mutton was disappointing as it was very tough but I've no idea if this is usual or not,however the taste did not disapoint and the resulting shepherds pies were delicious, if a tad expensive. First class delivery and excellent packaging.”

Helpful Report

Posted 1 year ago

Dear J,Thank you for taking the time to give Pipers Farm a 4-star rating. We appreciate your feedback and are glad to hear that you enjoyed our mutton, bacon, and beef. We apologize for the disappointment about the rind on the traditional cure back bacon. We understand that it is a favorite for many. We do leave the rind on our streaky bacon but there would be too much fat on the back bacon if we left the rind on the back bacon. We hope that the taste of our products does not disappoint you and that you thoroughly enjoy them. We are delighted to hear that the beef looks great, and we understand the need to freeze it due to the warm weather. Regarding the mutton, we apologize if it was tough. While it may vary, we appreciate your honest feedback and will take this into consideration for future improvements. We are thrilled to hear that the taste of our products met your expectations, and that you were able to make delicious shepherd's pies with them. We understand that quality comes at a price, but we strive to provide the best products for our customers. Lastly, we are glad that our delivery service was first class and that our packaging met your expectations. We hope to continue serving you in the future. Thank you again for your support and feedback. Best regards, Pipers Farm

Posted 1 year ago

“Very disappointed there is no longer any A2 protein milk.”

Helpful Report

Posted 1 year ago

Dear Pieter, Thank you for taking the time to rate Pipers Farm with four stars! We truly appreciate your feedback and your continued loyalty as a customer. I completely understand your disappointment regarding the absence of A2 protein milk. We constantly strive to offer a diverse range of products that cater to our customers' preferences, and we apologise if this particular item is no longer available. Your feedback is valuable to us, and we will certainly consider it as we reevaluate our product selection. Once again, thank you for your kind review and for being a loyal customer. We look forward to serving you again soon! - Georgina

Posted 1 year ago

“The food at Pipers is second to none. And this is proven by the fact that we have bought our meat from them ever since they first started trading and delivered to us weekly in their own little van. However, currently we have ongoing problems with DPD as their chosen courier. They continually deliver to the wrong address, which means we have to hunt for the parcel before the contents defrost. Last week's delivery was the worst yet as their parcel was left at the wrong address as usual, at the roadside on top of a box in full sun (picture below). Had we not found it the contents would surely have been spoiled. I phoned Pipers to let them know and the lady I spoke to promised to have a word with DPD and get back to me - she did not. I was then both surprised and annoyed to have the phone put down on me towards the end of my conversation while I was still speaking. If Pipers have recorded the call they can check this. This is NOT customer service. Regrettably we will not be ordering again.”

Helpful Report

Posted 1 year ago

Dear John and Jenni , Thank you so much for your 4-star rating and for being a loyal customer of Pipers Farm. We truly appreciate your continued support over the years and we are grateful to have you as part of our community. We apologize for the ongoing problems you've been experiencing with DPD, our chosen courier. We understand how frustrating it can be when deliveries are made to the wrong address and the contents are at risk of spoiling. We assure you that we take this matter seriously and we are working diligently to address it with DPD. We are sorry to hear about the lack of follow-up communication and I apologise that my follow up email was not received and I thank you for your time on the phone today - I resent the email after our call and I do hope the email has now been received? Once again, thank you for your loyalty and for bringing these issues to our attention. We value your feedback and rest assured that we are committed to continually improving our services. Please feel free to reach out to us if you have any further concerns or if there's anything else we can do to assist you. Warm regards, Liz, Pipers Farm

Posted 1 year ago

“Easy site to work on no problems with order came on date stated all well packed ready for the freezer will buy again.”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you so much for taking the time to rate Pipers Farm with 4 stars. We really appreciate your support and loyalty as our customer. Your feedback means a lot to us! We are thrilled to hear that you found our website user-friendly and had no issues with your order. It's fantastic to know that everything arrived on the expected date and was well-packed, ready for the freezer. Your satisfaction is our top priority, and we are always striving to provide you with the best service possible. Once again, thank you for being such a loyal customer. We look forward to serving you again in the future! Best wishes, Georgina

Posted 1 year ago

“Love your steaks, from the everyday steaks to the amazing rib eye steaks. Mince is a million+ better than any supermarket rubbish. Love how the chicken shreds whilst stirring in a curry like the good old days, unlike the awful water and antibiotic pumped chicken which stays hard and cubed no matter how much stirring. It might cost more but you get what you pay for, which is proper healthy meat how it should be and not the rubbish you waste your money on with supermarket rubbish. I would rather pay more and enjoy and have less meat a week than pay and hate it because its cheaper. No more supermarket rubbish for me and my family.”

Helpful Report

Posted 1 year ago

Dear Andrea, Thank you so much for giving Pipers Farm a 4-star rating. We sincerely appreciate your kind words and feedback. It's fantastic to hear that you love our steaks, from the everyday cuts to the incredible rib eye steaks. We're also thrilled that our mince and chicken have exceeded your expectations and brought back those good old days of cooking. We truly believe that quality comes first, and we're delighted that you appreciate the difference between our proper healthy meat and the supermarket alternatives. Your loyalty as a customer means a great deal to us, and we're glad that we can provide you and your family with such enjoyable meals. Once again, thank you for your support and for choosing Pipers Farm. We look forward to serving you again soon. Best wishes, Georgina

Posted 1 year ago

“Had beefburgers from you, one did have gristle, they tasted lovely. The sausages I got everyone found them to spicy, so I will go for plain pork next time. Steaks were amazing.”

Helpful Report

Posted 1 year ago

Dear Tina, Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and feedback. We're delighted to hear that you enjoyed our Grass Fed Beef Steak Burgers, despite the gristle, and found them to be tasty. We apologise if the sausages turned out spicier than expected, but we're glad to hear that you will opt for our Natural Plain Pork Sausages next time. We're thrilled that the Steaks met your expectations and left you amazed. We appreciate your business and look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

“Meat, poultry and dairy quality is 5/5 but the driver keeps leaving my parcel downstairs and where I live there's huge history of stealing. The driver doesn't even ring the bell. Kind regards Valerio”

Helpful Report

Posted 1 year ago

Dear Valerio, Thank you so much for your 4-star rating and for being such a loyal customer here at Pipers Farm! We truly appreciate your continued support. We would also like to sincerely apologise for any inconvenience caused by the DPD driver leaving your parcel downstairs without ringing the bell. We understand your concerns regarding the history of stealing in your area, and we assure you that we take this matter very seriously. We will make sure to address this issue with our courier company to ensure that it does not happen again in the future - please give us a call on your next order, and we can make additional notes for the DPD driver to follow. We are delighted to hear that you find our meat, poultry, and dairy quality top-quality with a solid 5/5 rating. Your satisfaction is our utmost priority and we will strive to maintain this level of excellence in all aspects of our service. Once again, we cannot thank you enough for your continued trust in Pipers Farm. If you have any further feedback or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We are here to assist you in any way we can. Best wishes, Georgina

Posted 1 year ago

“Generally I am very satisfied with the quality of the items purchased, but have recently had a couple of orders whereby I've had an item that has been ineadable due to taste”

Helpful Report

Posted 1 year ago

Dear Hazel, Thank you for your 4-star rating of Pipers Farm! We truly value your feedback and appreciate your continued support as a loyal customer. We're delighted to hear that you are generally very satisfied with the quality of the items you've purchased from us. We work tirelessly to ensure the utmost quality and taste in each and every product we offer. However, we understand that occasional lapses may occur, and we sincerely apologise for the inconvenience caused by the recent instances where you found an item to be inedible due to taste. Your feedback is invaluable to us in our mission to consistently improve and deliver exceptional products. We will make sure to take your comments into serious consideration and do everything in our power to prevent such occurrences in the future. Once again, thank you for your continued support and for taking the time to share your experience with us. We look forward to serving you with the utmost satisfaction in the future. Best regards, Georgina

Posted 1 year ago

“We love the grass fed beef and really free range chicken lamb and beef joints ,pork sausage chops and gammon steaks ,and have since ordered other things like the kefir beef dripping and bone broth everything in my opinion tastes much better than when you buy similar from a supermarket . We have just this minute ordered again to try some more things for delivery this Saturday the 15th everything is packed really well and delivery has always been spot on . We have had no problems even when emailing questions , we have had a fast response many thanks to all the farmers, suppliers ,pipers farmer staff and delivery staff too a fabulous idea and top quality products”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you so much for your wonderful 4-star rating of Pipers Farm! We truly appreciate your support and loyalty as a customer. We are delighted to hear that you love our grass-fed beef, free-range chicken, lamb, and beef joints. It's fantastic to know that you have also tried and enjoyed other products such as our pork sausages, chops, and gammon steaks. We take pride in offering top-quality items like kefir, beef dripping, and bone broth, and we are thrilled that you find everything tastier than their supermarket counterparts. We are also grateful for your recent order and hope that the new items you chose, will be just as satisfying. It's fantastic to hear that our packaging and delivery have consistently met your expectations. We always strive for excellence in every aspect of our service. Thank you once again for your kind words. We greatly appreciate your support and for choosing Pipers Farm. We are proud to have you as a loyal customer. If you ever have any further questions or need assistance, please don't hesitate to reach out. Many thanks to you and all our dedicated farmers, suppliers, Pipers Farm staff, and delivery staff. Your support is invaluable. Best wishes, Georgina

Posted 1 year ago

“Overall, an excellent service and meat is always delicious. I subscribe to Piper's Points and do feel that you should be able to spend these as you wish, and in 1 order, rather than being limited to one voucher per order.”

Helpful Report

Posted 1 year ago

Dear Frances, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your support and loyalty as a valued customer. We're thrilled to hear that you find our service excellent and enjoy our delicious grass-fed meat. Your kind words mean a lot to us and inspire us to keep delivering the best quality products to you. We also appreciate your feedback regarding our Pipers Points program. We understand that it would be more convenient for you to be able to spend them as you wish in one order, rather than being limited to one voucher per order, however we do allow up to £20 discount with the Pipers Points. We value your opinion and will certainly take it into consideration as we continually work to enhance our customers' experience. Thank you once again for your continued support and loyalty to Pipers Farm. We treasure customers like you and look forward to serving you again soon! Georgina

Posted 1 year ago

“My first purchase from Pipers did not disappoint. Meats are of good quality and tasty. I would recommend them to others and I would also purchase again.”

Helpful Report

Posted 1 year ago

Dear Shanti, Thank you for your 4-star rating of Pipers Farm! We truly appreciate your feedback and we are delighted to hear that your first purchase from us did not disappoint. We take pride in providing meats of good quality and taste, and it's great to know that you enjoyed them. We are grateful for your recommendation to others, and we look forward to serving you again in the future. Thank you for choosing Pipers Farm! - Georgina

Posted 1 year ago

“I’ve been ordering from Pipers farm for a few years now and it is my main place to shop for great quality meat. Love their ethos. Good selection of products. The only reason I didn’t give 5 stars is the bacon is getting thinner slices, all the other meat purchased is definitely a 5*”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you so much for taking the time to rate Pipers Farm with 4 stars and for your kind words about our business. We truly appreciate your loyalty as a customer for the past few years, and we're thrilled to hear that Pipers Farm has become your go-to place for high-quality meat. We're glad you love our ethos and are satisfied with our good selection of products. We do apologise if the bacon slices have been thinner lately and understand that it affected your overall rating. We appreciate your feedback and will take it into consideration to better serve you in the future. Thank you again for your support and for being part of the Pipers Farm community! - Georgina

Posted 1 year ago

“Great that you’re able to choose your own delivery date. Great tasting fresh food.”

Helpful Report

Posted 1 year ago

Hi Abigail, Thank you for leaving Pipers Farm a 3* review, and for your kind words about our delivery service, and great tasting food. We would love to know how we can improve our service, to go from a 3* to 5* rating. If you have any further thoughts or feedback, we would love to hear from you. Please contact hello@pipersfarm.com. Best wishes, Georgina

Posted 1 year ago

“Great chicken, having histamine issues I need the chicken to be frozen quickly so histamine stays low, I live on this meatstock every day to heal my gut, now if I could get chicken feet it would be 5 🌟 great service”

Helpful Report

Posted 1 year ago

Dear Kirsty, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your feedback and are thrilled to hear that our Chicken has been great for you. We understand how important it is for you to have the Chicken frozen quickly to keep the histamine levels low, and we're glad that we could meet your expectations. We're also delighted to have you as a loyal customer who relies on our meat stock every day to heal your gut. Your support means the world to us! Regarding your request for chicken feet, we'll make a note of it and see if we can make it happen. We always strive to provide excellent service to our customers. Once again, thank you for your continued loyalty and for sharing your positive experience with us. We look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

“Superior goods of quality. The lamb and beef that I've already cooked were delicious. Although I haven't tasted it yet, I think the chicken and broth are just as delicious as the lamb and beef. Additionally, it arrived on the day I applied for it and on schedule. I give it a 4 star rating because I was not pleased with the delivery package, which contained the meat and broth separated by an odd-looking cloth within a nylon bag! It was presented poorly and not appropriate for frozen food.”

Helpful Report

Posted 1 year ago

Dear Marina, Thank you so much for giving Pipers Farm a 4 star rating! We truly appreciate your support and feedback. We're thrilled to hear that you found our Boneless Leg of Lamb and Braising Beef to be delicious. We take great pride in providing quality products, and it's always fantastic to hear that our customers are satisfied with their purchases. We're confident that you'll find our Chicken and Broth just as scrumptious as the Lamb and Beef! We apologise for any inconvenience caused by the delivery package. We understand that it was not up to your expectations, and we appreciate you bringing it to our attention. Our packaging pouches are made from all natural, 100% British sheep's wool, housed inside a completely home compostable bag. For more information: https://pipersfarm.com/pages/packaging Once again, thank you for choosing Pipers Farm and for taking the time to leave us a review. We value your support and hope to serve you again in the future. Best wishes, Georgina

Posted 1 year ago

“The frozen whole chickens have been exemplary. Likewise chicken mini fillets consistently good. Sirloin steak not bad. Diced chicken texture is wrong as there is meat from various parts of the bird and they do not cook uniformly. Have yet to try the grass fed beef burgers, sure they will be fine. Going to order artisan bread, frozen meals and try something different on next order. The whole chicken is our family favourite . Thank you all at Pipers Farm.”

Helpful Report

Posted 1 year ago

Hi Bruce, Thank you for supporting Pipers Farm, and for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share - hello@pipersfarm.com. Thank you again for your ongoing support. Best wishes, Georgina

Posted 1 year ago

“I have been ordering meat from Pipers Farm for a few years. The quality of the meat remains very good and they offer excellent service and delivery. I highly recommend them.”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your continued support and loyalty as a customer. We're delighted to hear that you've been enjoying our high-quality meat and are satisfied with our excellent service and delivery. Your recommendation means the world to us. We value your feedback, and we will continue working hard to ensure that we consistently meet your expectations. If you have any further suggestions or comments, please don't hesitate to let us know. We look forward to serving you for many more years to come! Once again, thank you for your kind words and for being a valued customer. Warm regards, Georgina

Posted 1 year ago

“The meat is delicious with more flavour than that from other similar suppliers. My concern with my recent delivery (last week) was that some products had definitely started defrosting especially the beef fillet tails which I would estimate were 50% defrosted if not more and the chicken livers had also started to defrost. The box was probably too large thus the insulation was not covering the products sufficiently well to keep them well frozen.”

Helpful Report

Posted 1 year ago

Dear Jane, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that you found our meat delicious and full of flavour compared to other similar suppliers. That's exactly what we aim to provide - high-quality, flavourful products that truly stand out. We apologise for any inconvenience caused by the defrosting issue with your recent delivery. As you mentioned, the box size might have played a role in the insulation not covering the products. We appreciate your feedback, and we will definitely take it into consideration to improve our packaging and delivery process. Once again, thank you for your valuable feedback and for being a loyal customer. We hope to continue providing you with exceptional products and service in the future. Warm regards, Georgina

Posted 1 year ago

“As always, the product is of excellent quality, packaging and delivery is spot on. My only slight complaint was when ordering packs of, for example 2 pork chops, one is always significantly larger than the other and I would prefer them to be of equal size. Wouldn’t hesitate to recommend.”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your loyalty as a customer. As always, we are delighted to hear that you find our products to be of excellent quality. Our team takes great pride in ensuring that the packaging and delivery process is spot on for every order. We appreciate your feedback regarding the size discrepancy in our packs, and we apologise for any inconvenience caused. We will definitely take this into consideration and work towards providing equal-sized pork chops in the future. Once again, we are truly grateful for your support and would like to thank you for recommending us. We value your satisfaction and look forward to serving you again with our finest products. Warm regards, Georgina

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,660 reviews