Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,661 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products, especially the Dairy line and tie in with field goods and la tua for prepped food. The meats we've purchased have all been good too but as our family grows I want to do more batch cooking and don't want to re-freeze pre-frozen food, so I'm getting that less now. The people who work at Support team have always been lovely as well. My only issue, is the website. The checkout process has errors and after many months they're still not fixed, so I don't shop there nearly as much anymore bc it's too much of a headache. The yoghurt is also always out of stock but I doubt that's their fault!”

Helpful Report

Posted 2 years ago

Dear Stephanie, Thank you so much for taking the time to leave us a fantastic 4-star rating for Pipers Farm! We truly appreciate your support and loyalty as a customer. We are delighted to hear that you love our products, especially our Dairy selection. We take great pride in offering high-quality sustainable ready meals, and it brings us joy to know that you have enjoyed our meats as well. Your kind words about our support team mean a lot to us. We strive to provide excellent customer service to ensure a positive experience for our valued customers like you. We apologise for any inconvenience you have faced with our website. We understand that persistent errors can be frustrating, and we want to assure you that we are actively working to resolve these issues. Your patience and understanding are greatly appreciated. Regarding the yoghurt, we apologise for the frequent stock shortages. We are continuously working on improving our inventory management to keep up with the high demand. We appreciate your understanding on this matter. Once again, we are incredibly grateful for your continued support and loyalty. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We look forward to serving you again soon! Warm regards, Georgina Pipers Farm Team

Posted 1 year ago

“Turkey joint. Ordering and delivery was very satisfactory. And the end product was good and tasty. Problem for us was that we didn't know how long it would need to defrost so took out 48 hours before cooking time and put in fridge. 24 hours to go and it was still rock solid, so we took it out to the kitchen for 6-8 hours after which it seemed soft so put back in fridge overnight. Took out before cooking and followed instructions, however it wasn't ready in the time indicated. Perhaps it had still been cold in the middle. After putting back in and standing a couple more times it was ready and everyone said it was good. Pigs in blankets were very tasty. Would appreciate guidance as to how long to defrost for. If I remember for next year I will take it out about 6 days ahead as it did say you could let it sit in the fridge for 4 days once defrosted.”

Helpful Report

Posted 2 years ago

“The goat curry was very good, and we really enjoyed it. However, at 12.50 per portion I felt it was expensive. Especially as there is a £4 delivery charge on top. If it was £10 per portion I would probably order again.”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your feedback and are glad to hear that you enjoyed our delicious goat curry. Your kind words mean a lot to us. We understand your concern about the price per portion, especially when combined with the delivery charge. We always strive to provide our customers with the highest quality products, which sometimes results in slightly higher prices. However, we do have a loyalty scheme which will quickly build up Loyalty points which can be redeemed in to discounts of up to £20. I have sent you an invite to activate your account and then you will receive points for both your future orders and the first order that you placed. I've also given you 500 points to get you started. We appreciate your suggestion and will definitely take it into consideration. We hope to have the opportunity to serve you again in the future. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you once again for your support and for choosing Pipers Farm. Warm regards, Liz - Pipers Farm

Posted 2 years ago

“Food very good but sausage skin too thick for my liking”

Helpful Report

Posted 2 years ago

“Although I was not able to get the item I ordered originally, the staff contacted me and went above and beyond to provide an alternative and apologised profusely. Fantastic customer service, would definitely recommend”

Helpful Report

Posted 2 years ago

Hi Karina, Thank you for supporting Pipers Farm, and for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share - hello@pipersfarm.com. Thank you again for your ongoing support. Best wishes, Georgina

Posted 1 year ago

“Excellent products, the staff are always very helpful. The food is delicious.”

Helpful Report

Posted 2 years ago

Dear Diana, Thank you so much for your wonderful 4-star rating of Pipers Farm! We truly appreciate your feedback and are thrilled to hear that you find our products excellent and our staff always helpful. Your kind words about the delicious food mean a lot to us. We take great pride in offering the highest quality products to our valued customers, and it’s delightful to hear that you enjoy them! We also want to express our gratitude for your loyalty as a customer. It's customers like you who make our job enjoyable and rewarding. We look forward to serving you again soon! Warm regards, Georgina

Posted 1 year ago

“As seasoned Goose eaters we were blown away by the flavour of the goose! Exceedingly good. Delivered with utmost care and packaged well. The loss of a star was that the weight delivered was less than ordered. There was an unprompted refund of the difference, but it didn’t make up for the shortfall of goose on the day, especially as the goose was so tasty and everyone wanted more! There was plenty but more would have been even better!”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you so much for your fantastic 4-star rating of Pipers Farm! We truly appreciate your feedback and are thrilled to hear that you were blown away by the flavour of our goose. As seasoned goose eaters, your approval means a lot to us. We sincerely apologise for the inconvenience caused by the weight discrepancy in your order. We understand that it would have been even more enjoyable if there had been more of our tasty goose for everyone to savour. We're glad to hear that our unprompted refund partially made up for the shortfall. Please know that we value your loyalty as a customer, and your feedback helps us improve our services. We will definitely take this experience into consideration for future orders. Thank you again for your continued support, and we look forward to serving you with the utmost care in the future. Best wishes, Georgina

Posted 1 year ago

“Hi I ordered Goose for Christmas It was delivered in time I had it in my fridge On 27/12/23 when I unwrapped to cook it had bad smell and in some parts had turned green Not your fault but missed the long awaited meal which we all were looking forward to 🥲”

Helpful Report

Posted 2 years ago

“The goose arrived at the correct time. The packaging was good. The goose was well prepared with separate giblets and excess fat. The goose was tasty but for the price there was very little meat.”

Helpful Report

Posted 2 years ago

“Ordering was straightforward. The cooking instructions were helpful and the turkey was delicious. The reasons for 4 stars instead of 5 are: I received an email to remind me that I should book my delivery slot as they were filling up rapidly. I was concerned as I had booked my slot when I placed my order. To be fair, I emailed Pipers to query this and received a response very quickly to confirm that they had my delivery slot booked and apologising for any confusion. I also found the volume of emails promoting goods in the last couple of months somewhat tedious but, overall, the service is good and the turkey was well packaged for delivery.”

Helpful Report

Posted 2 years ago

“They are pretty well organized . keeps us informed all the time. Slightly disappointed because the goose is weighed less than what we ordered. To be fair they refunded. overall, satisfactory. Will order again.”

Helpful Report

Posted 2 years ago

“Overall very nice”

Helpful Report

Posted 2 years ago

“We enjoyed our orders. More advance notice of our under-weight goose would have helped our planning but we understand the associated challenges.”

Helpful Report

Posted 2 years ago

“The meat was everything l expected it to be -delicious.”

Helpful Report

Posted 2 years ago

“We were very pleased with the turkey, and impressed with the way it was packaked and fresh. Thank you.”

Helpful Report

Posted 2 years ago

“I have been a customer for years and rate your products very highly. This Christmas I was a bit worried about my turkey as it had a slight smell. I think it was just on the turn. I had to cook it for a little longer than I would have to be sure.”

Helpful Report

Posted 2 years ago

“The Turkey quality and packaging were excellent. The quality of the stuffing, bacon and sausages were also very good, but the packaging mainly of strong plastic was not good. That should be paper like the Turkey. Tha cranberry sauce was the best of the best. Thanks for making our Xmas special.”

Helpful Report

Posted 2 years ago

“The meat from Pipers Farm is absolutely first class and we are comforted by the ethos behind the company’s values of raising animals in a caring and natural environment. The packaging is a bit of a bind if you have no compost heap but it is well packaged and delivery has been excellent. Sadly this Christmas was put into a spin as we were cooking at my brother’s house and he had no stock cubes to fall back on because- your “Pure Turkey stock “ was water and absolutely nothing else. It was totally tasteless and we had to resort to using the vegetable water. What on earth happened??”

Helpful Report

Posted 2 years ago

“Have purchased from Pipers farm on several occasions now, very happy with produce.”

Helpful Report

Posted 2 years ago

“Chicken delicious. Order arrived on time, but missing croissants I ordered and not hugely impressed by the stock, tasted of nothing, even when reduced. These snags would not stop me ordering from you again, Jo”

Helpful Report

Posted 2 years ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,661 reviews