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Pipers Farm Reviews

4.9 Rating 5,488 Reviews
97 %
of reviewers recommend Pipers Farm
Company Reviews Product Reviews
11,151
 Insights Metrics Info
4.9
Based on 5,488 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pipers Farm Reviews

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

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Phone:

01392 881380

Email:

hello@pipersfarm.com

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jan Kaneen
Verified Buyer
“Well since you ask, I'll write here what I wrote at Trustpilot. No delivery of Easter order due, I'm told to DPD. However looking back through the feedback, this has been ongoing for years. Tale after tale of no Christmas/New Year deliveries, no communication, deleted social media attempts at communication. Well I suppose I was lucky. When there was no DPD text at 11.30am I emailed Piper's Farm. No ansa. I then phoned no ansa. Then, however I did get an email saying my food for Easter Sunday (the next day) would not be coming. I say this might be considered lucky because someone from Pipers farm at least did get back to me so I had time to dash out and get a replacement Easter meal. And the suggested recompense for ruining our Easter? A token for fifty quid off my next shop which is a big assumption -that I ever want to shop with them again! Come on Pipers Farm you need to stop blaming DPD. Yes they're rubbish but you keep on using them, knowing as sure as eggs is eggs you will be letting some customers down somewhere, every single high-day or holiday. Its such a shame because I want to buy sustainably and from nose to tail, but if you won't address issues with your delivery company you are not doing what you say on the tin. Reliable delivery is crucial to your business model and in this respect you are failing. I gave you 2 not 1 star because I wish you better than you are, and hope hope HOPE you will adapt and learn from the evidence. The same thing goes wrong again and again. Please wake up and smell the coffee.”
Helpful Report
Posted 2 weeks ago
Eve Gleeson
Verified Buyer
“I usually love Piper's Farm, but it has expanded so much I feel like there's no transparency about the fact that it's actually a network of farms rather than just supplying from 1 farm. There's also a ton of plastic (which is hard to prevent!) and it's soft plastic, which is difficult to recycle. Also, I can tell the company is starting to cut corners and engaging in some sandbaggery. I used to love the chicken sausages, but now the recipe has changed and is using non-hydrogenated vegetable oil, including sunflower oil, rice flour, and palm oil. I can taste the difference - it's now sticky and claggy - not to mention the much higher food miles now that it's using ingredients imported from very far away. I much preferred when they included pork fat instead. This is really disappointing! I'm planning to scale back my purchase of Pipers Farm goods.”
Helpful Report
Posted 2 weeks ago
Roland Santus
Verified Buyer
“I have always leaned on farm shops for our organic and grass-fed meat needs. This time around I decided to give Pipers Farm a whirl, drawn in by the family favourites box which seemed like a perfect fit for our family, especially with two boys who are always hungry. The delivery was on point - quick and hassle-free. But when we dove into the box, things started to unravel. Considering what we paid, the return on investment just wasn't there. The portions were on the smaller side the taste was lacking, and the meat was surprisingly tough. Overall, it was a letdown.”
Helpful Report
Posted 4 weeks ago
Panagiotis Dimitriadis
Verified Buyer
“Last delivery it was the worst experience. No indication that some of the products were out of stock even if on the delivery date there were shown as available. No order paper was included in the delivery box as usual.”
Helpful Report
Posted 1 month ago
Dear Panagiotis, Thank you so much for taking the time to provide us with your feedback about your recent experience with Pipers Farm. We genuinely appreciate your effort in letting us know what happened. We are truly sorry to hear that your last delivery was an unpleasant experience. We are sorry that you were not informed of the products that were out of stock, but I understand you have been refunded for these. We have opted to send Order Confirmations via email, so we no longer include the paper copies within the deliveries. Once again, we thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Please feel free to reach out to us directly with any further feedback or suggestions. Best wishes Georgina Pipers Farm Customer Support
Posted 1 day ago
Jeremy Hallsworth
Verified Buyer
“Disappointing order. The turkey breast had been shaped, presumably by cutting off “excess”, into a round shape that resembled a Wetherspoon’s Christmas special and had comparatively little taste compared to other similar birds I have bought elsewhere. The legs I bought were very tough, despite being slow-roasted using a previously successful recipe; they also produced a remarkably small amount of usable meat (again compared to similar birds previously bought). I had high hopes after reviewing the website, but was very disappointed and don’t intend to order from you again. I am also disappointed by the number of marketing messages I have received from you since ordering (for example, 6 emails in the few days since Christmas!). Please remove me from your marketing list.”
Helpful Report
Posted 3 months ago
Hello Jeremy, Thank you for your latest review of us here at Pipers Farm and we are so sorry to hear about your experience with us. We want all of our customers to have the best possible experience when it comes to ordering and having our products and we are so sorry to hear this wasn't one for you. If you would like to contact our customer service team either on email: Hello@pipersfarm.com or by calling on 01392881380 then they would be more than happy to help and get this resolved for you! Best Wishes Liz - Pipers Farm
Posted 3 months ago
Simeon Stanchev
Verified Buyer
“I'm angry, I ordered a turkey on the 29th and you delivered it on the 23rd and now it's in the freezer”
Helpful Report
Posted 3 months ago
Thank you Simeon for your feedback of Pipers Farm. We greatly appreciate you taking the time to let us know about your experience. We are sorry to hear that we delivered your turkey on the 23rd instead of the 29th, and that it is now in the freezer. How can we make things better for you? Please let us know and we will do our best to make it right? Our email is hello@pipersfarm.com Best Wishes Liz - Pipers Farm
Posted 3 months ago
Harry Dean
Verified Buyer
“Steaks were undersized double packaged and frozen the steak was good but undersized just disappointing wouldn’t go there again”
Helpful Report
Posted 3 months ago
Amrit Saggu-assi
Verified Buyer
“I took delivery of my second purchase from you on Friday. I want to be clear with you, I love the products so it’s a real shame I won’t be using Piper’s again simply because the company you use for delivery is terrible. Our neighbour called to advise the box had been “delivered” to the hard standing by their garage. It was by chance they saw it as soon as they did otherwise it would have been missed. Only then, did I check DPD’s website, (as I hadn’t received any other notification to say delivery had taken place) and see the photo taken to show delivery but it was so dark it wasn’t clear where they’d left it. I’m trying to be careful where I source my meat but I’m not prepared to possibly miss the parcel delivery and the meat get spoilt or to go hunting for parcels in the dark. Really very sorry.”
Helpful Report
Posted 4 months ago
Thank you so much for taking the time to share your experience with us, Amrit. We appreciate your feedback and apologize for the inconvenience experienced with the DPD delivery. We value your loyalty in purchasing from us a second time and we truly regret that it was such a dissatisfying experience for you. We understand that you are now being careful in sourcing your meat, and we apologize for compromising your trust in us. We take deliveries seriously and are always reviewing our courier partners and would love to know how we can make things better and will take all measures to ensure that a similar issue doesn't arise in the future. Please do get in touch with me by email - hello@pipersfarm.com, All the best Liz - Pipers Farm
Posted 4 months ago
Rebecca H
Verified Reviewer
“I hate writing negative reviews, especially when I haven’t given the company a chance to respond, but for something as important as a Thanksgiving or Christmas turkey, I feel obliged to be honest. First, the cost. Wow! I’ve never spent £100 to feed a family of four. Second, the quality. I spent more than 30 minutes plucking feathers before I had a chance to season, stuff and baste the turkey. Third (it could be my oven despite cooking six turkeys in the oven previously and cooking the turkey in the exact manner my family has for 60+ years) but it was the driest turkey ever. Fourth, there were no cooking instructions. I had to weigh the turkey myself and calculate cooking time. Although the farm’s instructions are suggestions, it’s always given me comfort and helped me plan. In the end, internal temperature is all that matters and everyone should remember that. Fourth, the turkey arrives frozen. Double check when yours arrives. I sadly won’t return as a customer for turkey, maybe something else if my local is unavailable.”
Helpful Report
Posted 4 months ago
Dear Rebecca, Thank you so much for your honest feedback about your experience with Pipers Farm. It means a great deal to us that you took the time to share your experience with us and we are sorry to hear that you were not satisfied. We take customer feedback seriously and want to make sure that everyone who gets Pipers Farm products have the best experience possible. We understand that £100 for a family of four is a lot to spend and we are sorry that you had to spend extra time plucking feathers from your turkey and that your turkey was dry. We appreciate that you followed your family's traditional turkey cooking method and that you want to have clear cooking instructions. The free range Bronze Turkeys do have feathers that will cook away during the roasting of your bird, and we would love to hear more about your experience and how we can make it better. Please do not hesitate to contact us by email on hello@pipersfarm.com if you have any questions or additional feedback for us to consider. Thank you again for your honest review Best Wishes Pipers Farm
Posted 4 months ago
Theresia Lewthwaite
Verified Buyer
“Unfortunately Dpd didn't deliver until 1pm .... so food was partially defrosted! They usually deliver first thing in the morning. Additionally some gristle found in some products. Minced venison. Pork burgers. So considering if I will make further orders.”
Helpful Report
Posted 5 months ago
Hi Theresia, I am so sorry that your order arrived partially defrosted but I am grateful that you have let us know. I do hope that you were able to pop the items into the freezer as all Pipers Farm meat is safe to defrost and refreeze following our defrosting and refreezing guidelines. If any of your meat has thawed slightly during transportation it is completely safe to pop straight into your freezer. We keep your order in a chilled environment during delivery up until 11pm. It is then out on the road in our clever thermal packaging that stops the temperature from rising above 8C during delivery, so you never have to worry about your food being in transit. Why is 8C important? According to the Food Standards Agency temperatures over 8C to 63C are classified as 'the Danger Zone'. Food that reaches over 8C can kickstart any bacterial growth, however the colder the temperature the slower bacteria will grow. Cold temperatures in chilling or freezing delay chemical reactions within foods and put any bacteria that may be present on pause. One of the additional joys of shopping with Pipers Farm is that we are so different to the industrialized, globalised supply chains you find in supermarkets. From the way we rear our animals, right through to how we age, cut and store our meat, every part of our process is very different and the risks associated with harmful bacteria are proportionally so. We have tested, trialed and controlled every step of our process for over 35 years to provide you with complete confidence in the food you eat. If you have any questions, or if you would like us to look into the items received that contained gristle, we're always happy to help give you guidance. Please call us on 01392 881380 and a member of the team will be happy to help you. All the best Liz - Pipers Farm
Posted 5 months ago
Anna Grabowska
Verified Buyer
“Please put a sticker on you boxes that says "Perishable Goods" - "Please Knock at the Premises" - "Not Advised to Leave Outside". My delivery was left in my Greenhouse on a hot day and I was in all day - driver did not knock leading to food wastage and cost to me.”
Helpful Report
Posted 6 months ago
Hi Anna, Thank you for taking the time to let me know about your experience with Piper's Farm, Anna. I apologize for having to go through the trouble of wasting food and the cost that came with it. I take your feedback seriously and appreciate you sharing it with us. DPD should be delivering directly to you and I apologise that this did not happen with your recent delivery. If they do not deliver in person, DPD will leave the parcel somewhere safe as our goods are perishable. DPD do have a really helpful app, which enables you to pin point exactly where your delivery should be left and add delivery instructions We are really sorry that this has happened - please do contact our Customer Service team (hello@pipersfarm.com) regarding the damaged items and I am sure that they will rectify this for you. So sorry once again that this happened All the best Liz - Pipers Farm
Posted 6 months ago
Andrew Clark
Verified Buyer
“When I received my order it was left outside, with no attempt to contact me although I was in. Luckily I heard them drop it off. The two ice packs were still frozen, but the way they positioned in the bag did not seem to keep the meat frozen, and the smaller piece was defrosted, the larger cuts were half defrosted.”
Helpful Report
Posted 6 months ago
Hi Andrew, I am sorry to hear that the DPD driver did not attempt to deliver to you in person but I am grateful that you have let us know. I have shared feedback with the team regarding the items defrosting whilst on the way to you and the positioning of the ice packs. All Pipers Farm meat is safe to defrost and refreeze following our defrosting and refreezing guidelines. If any of your meat has thawed during transportation it is completely safe to pop straight into your freezer. We keep your order in a chilled environment during delivery up until 11pm. It is then out on the road in our clever thermal packaging that stops the temperature from rising above 8C during delivery, so you never have to worry about your food being in transit. Why is 8C important? According to the Food Standards Agency temperatures over 8C to 63C are classified as 'the Danger Zone'. Food that reaches over 8C can kickstart any bacterial growth, however the colder the temperature the slower bacteria will grow. Cold temperatures in chilling or freezing delay chemical reactions within foods and put any bacteria that may be present on pause. One of the additional joys of shopping with Pipers Farm is that we are so different to the industrialized, globalised supply chains you find in supermarkets. From the way we rear our animals, right through to how we age, cut and store our meat, every part of our process is very different and the risks associated with harmful bacteria are proportionally so. We have tested, trialed and controlled every step of our process for over 35 years to provide you with complete confidence in the food you eat. We do appreciate your custom and support, please do let s know if we can help you further Best Wishes Liz - Pipers Farm
Posted 6 months ago
Larissa Dougall
Verified Buyer
“The sirloin steak I ordered was sinewy. I was expecting better quality. I reordered meat from Pipers because of the good quality received before when I ordered lamb shank. Just thought I would let you know the sirloin steak was not to standard.”
Helpful Report
Posted 7 months ago
Raymond Aitchison
Verified Buyer
“Been good for the last few years I have used them but the beef osso bucco was such a letdown and very disappointed with their response. Will not be using again.”
Helpful Report
Posted 8 months ago
DEAN PHILLIPS
Verified Buyer
“The steak I ordered was supposed to be for 2 people , I basically got a thick loin of Beef about 4 inches long and 2 inches wide and deep , tasted nice but not what you expect when You order ribeye and sirloin and just get to big Lumps meat and grisal. For £60 was far expensive and if I had seen first what I was getting I wouldn’t have brought it even if it was for £10 .”
Helpful Report
Posted 8 months ago
Hi Dean, We are so sorry to hear that your recent order was disappointing but I am pleased you have let us know. We usually get such grate reviews on our sharing steaks and I am sorry that this was not your experience. Please do contact us at 01392 881380 or hello@pipersfarm.com so we can help to resolve this for you So sorry once again for the disappointment All the best Pipers Farm
Posted 8 months ago
Suzette Floyed
Verified Buyer
“Although I bought quite some time ago what I do remember is that the chicken looked as if it had lived in a freezer for several years and was tasteless once defrosted and the same applies to the steak.If I wanted to buy frozen meat I wouldn't pay over the odds for it but buy from ALDI. Furthermore it's not organic. I unsubscribed from this site so I don't know why they would want a review. Bottom line the meat is tough and tasteless.”
Helpful Report
Posted 8 months ago
Ken Martin
Unverified Reviewer
“I really was looking forward to leaving a good review but I'm sorry the picture that is shown of your pies is not what I got. I had the steak and otter pie and my wife had chicken and ham. I found it lacked flavour, the gravy was bland and had hardly any meat but plenty of potato! Not impressed with the pastry either. My wife's chicken pie also lacked flavour although she said there was enough chicken and ham. I ordered other meat items etc which seem to be ok but, just disappointed about the pies.”
Helpful Report
Posted 11 months ago
Hello Ken Thank you for your recent review of the pies here at Pipers Farm. We are so sorry to hear that you were not happy with the pies in your recent order. I have passed this back to our team. We at Pipers Farm pride ourselves not only on how we produce our products but on how they are presented and taste and to hear your experience with our pies is not one we would want any of our customers to have. Please feel free to contact our customer service team at hello@pipersfarm.com who will be more than happy to try and solve this for yourself. Many thanks Pipers Farm
Posted 11 months ago
Diana Ricketts
Verified Buyer
“I was disappointed with the Shin of Beef. Scraps of meat. The acid test would I serve it to guests? No. Shin of beef should be decent size pieces not odds and ends.”
Helpful Report
Posted 1 year ago
Hi Diana, Thank you for your review. We are so sorry to hear you were disappointed with the Shin of beef from your last order. We have taken your comments on board with our team and will make sure next time it is sorted. If there's anything else we can do to help at all, please do get in touch and we would be more than happy to help.
Posted 1 year ago
Paul Ward
Verified Reviewer
“Valentine's Supper. The steaks looked good but overall the meal deal did not appear to be very good value. The packaging was unsatisfactory. The outer box was ridiculously big. The contents were not secured. The fruit compote plastic pot and one of the sauce plastic pots had split and fruit compote had leaked over the other contents. The order was for Valentine's supper and I had ordered it to be delivered on the 14th for freshness. It arrived at just after 5pm on the 14th still part frozen. I had to defrost the food before I could cook it. Given that this meal deal was for a specific date, Valentine's night, it should have been made very clear that the food would arrive frozen. Had I realised this I would have ordered the food to be delivered on the 13th. We have had previous good experiences with Piper's Farm so I'm afraid this was a disappointment. Pipers Farm need to pay more attention to detail in the future.”
Helpful Report
Posted 1 year ago
Zed Kay
Verified Buyer
“I ordered some oat milks as they are a good price, but adding on the postage makes them the same as my local supermarket. But as it saves me carrying them, I ordered. But they were crushed by the other things I added to the order. One pack was badly crushed, but had not leaked thankfully, but when I shook it before opening, it leaked and went all over the place. The gluten free loaf is the exact same one our local health food shop sells for a lower price. As I don't eat meat, so won't need anything else, I don't see the point in ordering again.”
Helpful Report
Posted 1 year ago
Pipers Farm is rated 4.9 based on 5,488 reviews
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