Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,540 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

Write Your review

Tell us how Pipers Farm made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of meat is ok. Often overpriced. Your delivery needs to be looked at. People are paying for delivery and in my case I had to wait till 7pm till DPD showed up. They only messaged me sometime late afternoon. Wasted an entire day on this. It's not something I wish to do again. So big NO from me ... whilst your meat is ok yiur delivery is a Joke. So I wouldn't recommend or use your site again”

Helpful Report

Posted 1 day ago

Hi Bruce, Thank you for taking the time to leave us a review. As mentioned in our email exchange, DPD did make the delivery on the day that you selected and we do provide the option for Express Delivery where the courier delivers this before midday but unfortunately you did not select this. We do hope you enjoy the rest of your order. Best Wishes, James

Posted 1 day ago

“Delivery is anything but clear or transparent. On my order it clearly stated that DPD would contact me sometime in the morning and give me an hour slot. After midday waiting in no info from DPD there site said my package of perishables from Pipers farm got there at their Dunstable Depot at around 2200 hrs on the 1st of December 2025. At midday it was still at Dunstable depot . I did speak with one DPD gent who was delivering in my Road and asked why was my package still in Dunstable? He didn’t have an answer! Rang Pioers Farm and spoke with Liz who was quite dismissive and simply said it will get to you around 7pm this evening. So my entire day was lost trying to second guess when this package would arrive. Never will I waste my time with this company who don’t appreciate that customers need reliable information and cannot give up an entire day for a second rate delivery service . Paid top prices too and paid for delivery. Will stick to Waitrose organic grass fed chicken and beef at least you. A Trust them .”

Helpful Report

Posted 1 week ago

“Disappointed that I didn’t order frozen meat yet it all arrived frozen !”

Helpful Report

Posted 3 weeks ago

Hi Elle, We do our very best to make it clear in our FAQs and on our product page which items arrive frozen and which do not as it is not something that we hide as we believe freezing is natures way of preserving without the need for additional ingredients. We hope that you enjoy all of the items that you have ordered. Best wishes, James

Posted 3 weeks ago

“My resent delivery. Was frozen solid through , I order in bulk and brake the meat down into portions on arrival and freeze, product arrived frozen ( not chilled to the point of starting to freeze but frozen hard through , making it impossible to portion down unless I defrost and re-freeze ,dangerous practise ), Ok maybe due to chill packs some of the smaller cuts might start to freeze slightly but whole large cuts frozen solid ? , is the policy is to freeze before delivery , if so it should be clearly stated giving the customer the choice of purchasing the product or not!. Now on to the products , Double sirloin steak , a premium product with a premium price , so why sell the very end cut of thin end , it has a layer of inedible membrane right through the middle , there are other uses this end can be used for without profit loss, marbling which was expected was not in evidence , You sell the impression as a supplier of excellent quality cuts !. Two portion size duck breast , yes maybe as a starter but as a main no ! . Pork chops , again the poor end of the cut , irregular sizing with the skin removed . Pork belly , I understand why you remove the rib cage ( spare ribs ) , why not give the customer a choice ?. I have not experienced the rest of the delivery however , disappointment of the butchering of cuts and portion size is the first impression after delivery unwrap , I have used other suppliers searching for the best supplier for placing an order , price is a second to quality. My expectations Ethically reared , quality of meat and cut , correct specification and ageing. for flavour and tenderness , portioned to allow sear without compromising choice of preference , chilled well down yes but not to the point the customer can’t process to their needs.”

Helpful Report

Posted 2 months ago

“4 sirloin steaks very small size and t-bone small,disappointed after first order great size.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for the review. I have checked your account and unfortunately I cannot see that we have had any emails from you regarding your order but if you have contacted us then please do let me know. As we sell our Steaks based on the advertised weight, if you did receive anything below what was shown then we will always be happy to review this for you if you wanted to get in contact with us as we always do our very best to make sure our customer receive the best products possible. Best Wishes, James

Posted 7 months ago

“Beef shin was delicious- but very disappointed with the chicken sausages - they were tiny in size not like on the web site, very dry when cooked and full of palm/vegetable oil 😔”

Helpful Report

Posted 10 months ago

Hi Charlotte, Thank you for taking the time to share your feedback. I'm glad to hear that you enjoyed the beef shin, but I’m truly sorry to learn that the chicken sausages didn’t meet your expectations. We strive for quality across all our products, and your comments about the size and texture are valuable for us. I assure you that we’ll only use sustainably sourced palm/vegetable oil in the sausages. We will consider the size and look into this matter to ensure we're delivering the best possible experience for our customers. We appreciate your input, and I hope you'll give us another chance in the future. Best wishes, Liz

Posted 10 months ago

“Anticipation of excellent quality sustainable products and quality butchery.. I have bought all my meat for Christmas and the New Year, which included a 1.5Kg unsmoked Gammon joint. Disappointment. As recommended, I had the joint soaking overnight and hob cooked it this morning. Then removed string, at which point it fell apart. I had expected it to be a deboned gammon as shown in the attached website photo, not two different pieces held together by the string. After removing the rind and the fat attached to it, I was left with 815 gm before the roasting. Taste. Excellent tasting meat. Shame about the quality of the butchery. As an aside, I notice that all the cooked ham on offer has the large gammon cut, not the two piece I recieved. I am hoping for better with the deboned stuffed chicken tomorrow, and the boned and rolled rib of beef on New Year's Day”

Helpful Report

Posted 11 months ago

“Two weeks ago my delivery was sent to the wrong address and by the time I received it the contents had defrosted. I received no apology from Pipers Farm, nor any offer of recompense. Julia Watts”

Helpful Report

Posted 11 months ago

“Had my first delivery last week and was happy with the cuts of the meat, yet I haven't cooked them yet. What I did cook though was their pre made pies and I was very disappointed às I thought this company only supplied healthy foods, e.g no bovaer in the animal feed, so they say, yet they add monosodium glutamate to their pies, this is labelled on their boxes. Monosodium glutamate is a toxic flavour enhancer and does not need to be used. You should make this common knowledge before people purchase your pre made pies as this additive can make people ill, my mother is violently sick and gets migraines if she eats this so unfortunately these pies will be going straight in the bin... waste of my money so will be buying elsewhere from now on!”

Helpful Report

Posted 11 months ago

“We ordered 6 steak pies . No issues with the food itself but the pies did not leave the aluminium foil and therefore had to be spooned out which resulted in poor presentation to the dinner plate .”

Helpful Report

Posted 1 year ago

“Regrettably the gammon topside joint arrived with the fat and rind separated and tied on top which ended up being discarded. This type of joint does not give itself to easy carving. The joint was tough and tender in parts and in my opinion had little taste and I would not purchase again”

Helpful Report

Posted 1 year ago

“The steak was very tough to chew. Left half of it.”

Helpful Report

Posted 1 year ago

“not strong enought tast”

Helpful Report

Posted 1 year ago

Dear T, Thank you for sharing your feedback. I'm sorry to hear that the taste did not meet your expectations. We strive for robust flavours and the best eating experience with all our products, whilst producing products that are produced sustainably and in harmony with nature, and it’s disappointing to learn we missed the mark this time. Your comments are valuable, and I will ensure they are passed along to our team for consideration in future offerings. Could you please get in touch to let us know which of the items included in your order you found to be not up to standards? Best Wishes, James

Posted 1 year ago

“We had the cheese delivered for a friend for his 80 th birthday. He was very pleased . However I told him what time it was being delivered so he and his wife stayed in for the time it was due then went out and left the the porch open for delivery, not something they usually do because of living in an expensive property and easier to break in . I phoned on the night did it arrive "No" I was told .Later on the night when the neighbour came home they came round with the cheese which was addressed correctly but left on their step . Very disappointed with the delivery and a little worrying!”

Helpful Report

Posted 1 year ago

Dear Carolyn, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you experienced with the delivery of your friend's cheese. We understand how important it is for items to arrive safely and on time, especially for a special occasion like an 80th birthday. Your concerns regarding the delivery process are noted, and we will certainly look into this matter to improve our service. Best Wishes, James

Posted 1 year ago

“5-star meat, 1-star customer service. I wanted some lamb fillets for a special dinner I had planned, and Pipers Farm had a lovely option. I will say, we ate the lamb last night and it was lovely. The other cuts I got are similarly well-packaged and look fantastic quality. HOWEVER, I ordered in advance as my wife and I were going away for our anniversary, so I wanted to get the meat ordered before we left. Unlike most other online butchers, Pipers did not give me a delivery date option - it just immediately processed the order. This may have been my own fault, but I fired off an e-mail within 10 minutes asking them to confirm a delivery date. 2 days later, I received a shipment notification and I followed up AGAIN, asking for them to stop the delivery. I received a delivery notification the following day...I sent another e-mail, asking for a refund as the meat would be sitting outside. In the end, the wife and I cut our trip short to get home earlier to get the meat off the doorstep. 3 emails, all of which have been totally ignored by their customer services team, even a week later. Good meat means nothing if they refuse to speak with their customers.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your review and feedback about your latest order with Pipers Farm. I have tried to call you on the mobile this morning to discuss, but unfortunately unable to reach you. We have no record of any emails being sent to the Customer Service team regarding your order, so I wonder which email address you had sent your enquiry to? I would be keen to chat with you further so we can resolve your complaint. Please contact me on 01392 881 380 at your soonest convenience. We look forward to hearing from you. Many thanks. Georgina

Posted 1 year ago

“Milk completely off”

Helpful Report

Posted 1 year ago

Hi Kerry, I have tried to contact you on the mobile this morning, unfortunately to no avail. I am sorry to hear the Milk you received has gone off. Please could you contact the team so we can resolve this for you? Email: hello@pipersfarm.com Call us: 01392 881 380 Many thanks, Georgina

Posted 1 year ago

“Wasn't obvious from the website that everything is frozen, I thought I was buyng fresh and it only explains this hidden away on the product pages. The pork tastes great, but its all individually wrapped in plastic and then in another plastic bag, I feel the packaging is over the top. The sausages have to be the smallest I've seen. I thought i'd give pipers a go having used a lot of online butchers and if I'm being honest I will go back to them rather than order from Pipers again.”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate your honesty and for bringing these issues to our attention. Firstly, we apologize for any confusion regarding the frozen nature of our products. We understand that it wasn't clearly stated on our website and we sincerely apologize for any inconvenience caused. We will definitely take your feedback into consideration and work on making this information more prominent for our customers. In regards to plastic packaging, we’ve removed as much packaging as possible, you won’t find any plastic lurking in our boxes where it isn’t absolutely necessary. For any plastic we use we ensure that we use the lowest grade plastic possible in order to reduce our usage. Unfortunately, we can’t do without plastic-like material completely; without it, your food would not be able to be stored in the freezer leading to an increased rate of it going ‘off’ and being wasted, resulting in massive food waste.. We will review our packaging practices and explore more sustainable alternatives without compromising on product quality. We are glad to hear that you enjoyed the taste of our pork. However, we regret that the size of our sausages did not meet your expectations. Breakfast sausages are our smaller size sausages and we do have larger sausages available, such as out Plain pork sausages. Your custom is valued, and we appreciate your willingness to provide feedback. We would love to hear more from you on how we can make things better and improve your overall experience with Pipers Farm. Please feel free to share any additional suggestions or concerns. Thank you once again for your valuable feedback. We are committed to continuously improving our services, and your input is incredibly important to us. We hope to have the opportunity to serve you better in the future. Warm regards, Liz Pipers Farm Customer Support Team

Posted 1 year ago

“Shoulder of pork ordered. Skin, which was not attached, was unscored. Removing the string to score showed the roll to be full of offcuts. Meat when cooked was tough.”

Helpful Report

Posted 1 year ago

Dear Colin, Thank you so much for taking the time to provide us with your feedback on our Native Breed Boneless Pork Shoulder 1kg. We truly appreciate your effort in letting us know about your experience, and we sincerely apologize for the issues you encountered. It is regrettable that you found the inside of the roll filled with offcuts. We apologize for the lack of attention to detail on our part. We do not score the skin as usually, this crisps beautifully without and we are sorry that you did not have this experience. Regarding the meat being tough, we are sorry that it did not meet your expectations. We always strive to deliver the highest quality products, and this feedback is valuable in helping us improve. We would love to hear more from you to understand how we can make things better and ensure this is resolved for you, our email is Hello@pipersfarm.com or telephone us on 01392 881380 Once again, thank you for your feedback, Colin. We greatly appreciate your support and would be grateful for any further suggestions you may have. Rest assured, we will take your feedback seriously and work towards providing a better experience in the future. Kind regards, Liz Pipers Farm Team

Posted 1 year ago

“I have made several purchases from Piper’s Farm and my experience is normally quite good and quality of the product is high. However, the courier did not deliver to me but another location and when my order didn’t arrive I could get no assistance from them or Piper as it was after hours. Then when the next business day arrived I confirmed that the courier did not deliver my order and instead of working out a reimbursement or replacement I was told I needed to wait a whole week! For the courier to complete an investigation to confirm whether or not I can actually get my money back. I found this particularly disappointing as the image and location of the delivery was NOT my flat and that this is a consumable items regardless of the investigation there is no way I could accept the order now. And as this is food and plans were made with it, truly what am I supposed to do with it now?”

Helpful Report

Posted 1 year ago

Dear Jordan, Thank you so much for taking the time to share your feedback on your recent experience with Pipers Farm. We truly appreciate your kind words about the quality of our products. We want to sincerely apologise for the inconvenience you faced with the courier delivering your order to the wrong location. It is unacceptable that you were unable to receive any assistance from either the courier or us, especially since it was after hours. We understand how frustrating this must have been for you. We fully understand your disappointment with having to wait for a whole week for the courier to complete their investigation before considering reimbursement or a replacement. We apologise for any inconvenience caused and for the delay in resolving the issue promptly. We acknowledge that this is a consumable item, and it is completely understandable that you cannot accept the order now. We genuinely apologise for any inconvenience caused to your plans and the disappointment it may have caused. Please note, this has now been resolved and we have since issued a refund for the mis-delivered parcel. Once again, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and appreciate your understanding. We hope that we can regain your trust for future orders with Pipers Farm. Best wishes, Georgina

Posted 1 year ago

“Delivery again was poor,open box,bread wet on melted ice packs,too few ice packs in order more than half the order mush.poorly packaged wool surround. Good welfare quality food normally just a shame the delivery”

Helpful Report

Posted 1 year ago

Dear Thomas, Thank you so much for taking the time to share your feedback about your recent experience with Pipers Farm. We genuinely appreciate hearing from our customers, as it helps us improve our services. We are truly sorry to hear about the issues you encountered with your delivery. It's regrettable that your order arrived in a poor condition, with an open box and bread soaked in melted ice packs. We understand that this can be extremely frustrating, and we sincerely apologise for the inconvenience caused. We take great pride in providing welfare-quality food, so it's disheartening to learn that the delivery did not meet our usual standards. We want every customer to receive their orders in perfect condition, and we are determined to rectify this situation. We value your feedback, and we would like to put this right for you. Please contact the team - hello@pipersfarm.com so we can look into this further. Many thanks, Georgina

Posted 1 year ago

Pipers Farm is rated 4.8 based on 6,540 reviews