Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,821 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always buy my meat from Pipers and it is always excellent, but unfortunately this silverside joint was very tough and chewy. I will continue to buy from Pipers as I'm hoping this was a one off.”

Helpful Report

Posted 2 years ago

“meats ok not sure about value for money but so much packaging & delivery guess cant be avoided just put off by James intransigence”

Helpful Report

Posted 1 month ago

“I’ve been using pipers farm now Edenmoor since 2020 and have placed 30 orders. Just bought 12 crossaints which had to go in the bin as they didn’t proof and were inedible. I’m hoping this isn’t due to the ownership change and will think twice about another order”

Helpful Report

Posted 1 month ago

Hi David, I’m really sorry to hear about the croissants not proving and being inedible. That isn’t what we want for your orders, especially after so many years as a customer. We understand your concern about the ownership change but please be assured, the croissants come from a bakers that we have been working with long before we changed ownership If you’d like us to look into this for you, please contact our support team (hello@pipersfarm.com) with your order details and we’ll assist further. All the best Liz Team Edenmoor (formerly Pipers Farm)

Posted 1 month ago

“No delivery update arrived way past delivery slot and had started to defrost”

Helpful Report

Posted 2 months ago

Hi d de Gray, We’re sorry to hear your delivery arrived outside of the expected time slot and appreciate the frustration caused by the lack of updates from the courier. As previously discussed, this was due to an error with the drivers device. That said, our parcels are specifically packed to maintain frozen temperatures well beyond short delivery delays, and a delay of a couple of hours would not normally result in products beginning to defrost. We monitor this very carefully to ensure product integrity is maintained throughout transit. Best Wishes, James

Posted 2 months ago

“Turkey and Apricot burgers we sadly tasteless and with a very “mushy” texture. I really wanted them to be great but they simply were not and not value for money.”

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Posted 2 months ago

“The food quality is excellent but Edenmoors marketing is very misleading. Was tempted into making a purchase upon receiving a marketing email... I decided to cash in some reward points to help with the cost only to find out at checkout that they can't be used as two of the five items in my cart where already discounted. I could understand if all the items in the cart had already been discounted. Splitting the order would have cost me more in delivery charges than the reward voucher was worth. To add insult to injury the reward voucher will expire before I can use it! Long time customer very underwhelmed :(”

Helpful Report

Posted 2 months ago

Hi Alex, Thank you for taking the time to share your experience. I’m very sorry to hear about the confusion with the reward points and the expiry issue, unfortunately we aren't able to double discount items but we can absolutely look at getting your voucher corrected for you. Please could you share your order number with our customer service team by emailing hello@edenmoor.com. Again, apologies for the hassle this caused. We value you as a long-time customer and will use your feedback to improve our communications. Best Wishes, James

Posted 2 months ago

“Love Edenmoor for meat but this lobster was disappointing for £40. It was tiny, but also the flavor was bland and it was rubbery. I won’t be buying this again. The dressed crab is way better!”

Helpful Report

Posted 3 months ago

Hi Z, Thank you for taking the time to share your experience. I’m sorry to hear the lobster didn’t meet expectations. We’ll pass your feedback on to our team to review the product and preparation guidance. Best Wishes, James

Posted 3 months ago

“The service was good but the quality of the product is pretty bad to be honest, the sausages are on par with value super market brands (walls, Richmond etc) Steak was ok, but nothing special You use a butcher to get better than supermarket and sadly the products on offer through Edenmoor don’t, in my opinion, pass that test.”

Helpful Report

Posted 3 months ago

Hi Simon, Thank you for taking the time to share your experience. I’m sorry to hear that the product quality didn’t meet your expectations and that the sausages and steak weren’t up to the level you’d expect from a butcher. We appreciate your honesty and will pass these points to our team for review. If you’d like, we’d be glad to discuss options to make this right, such as a replacement, refund, or guidance on cooking to improve results. Please feel free to reach out with your order details. Kind regards, Liz Team Edenmoor

Posted 3 months ago

“It wasn't for me lm afraid. We didn't like the taste. The ribeye steak was square,never seen anything like it. The breakfast sausage were white ,but the dog loved them. The final thing is the pork which we're eating today. Fingers crossed we will like it. I'm sorry Edenmoor that this wasn't more positive but l won't be buying again.”

Helpful Report

Posted 3 months ago

Hi Rossannah, Thank you for taking the time to share your experience. I’m sorry to hear the taste and presentation didn’t meet your expectations, and that the sausages and pork weren’t up to our usual standards this time. We appreciate your honesty and will pass these points to our team for review. If you’d like, we’d be glad to discuss options for making this right, such as guidance on cooking or a courtesy remedy. Please feel free to reach out with your order details. Kind regards, Liz, Team Edenmoor

Posted 3 months ago

“I have no idea why you thought it was a good idea to change the name from Pipers farm to EDENMOOR. It was not a good move for me. I can’t remember the new name and feel it is more corporate and less small and friendly like Pipers farm was”

Helpful Report

Posted 3 months ago

Hi Sara, Thank you for sharing your thoughts. We understand that the rebrand from Pipers Farm to Edenmoor feels different and might be harder to remember. The change reflects our desire to grow while staying true to the small, friendly, and sustainable values you know; we’re still committed to the same products and service you trusted before. We appreciate your feedback and hope you’ll give us another try. Team Edenmoor (formerly Pipers Farm)

Posted 3 months ago

“Oxtail? - more like a calf's tail. Very small, meat sparse. See photo attached - THREE pieces of the oxtail with a normal fork. First time purchasing from this store; will not be returning, sadly.”

Helpful Report

Posted 4 months ago

Hi Josephine, Thank you for your review. We’re sorry to hear that you were disappointed with your order. We would like to clarify that our oxtail is sold by weight, as clearly stated on our website, rather than by the number or size of pieces. Because we work with whole animals, the size and shape of each cut can naturally vary, and this can sometimes result in smaller or differently proportioned pieces. At Edenmoor, we take pride in using as much of the animal as possible. This means our products are not standardised into uniform portions, but instead reflect a more traditional and sustainable approach to butchery. While this may differ from expectations, it ensures minimal waste and respects the integrity of the animal. We appreciate your feedback and are sorry that this experience did not meet your expectations. Best Wishes, James

Posted 4 months ago

“I placed an order for pork pies and chicken pies and what really grabbed my attention was the chicken curry, so that went into my order. When my order arrived it was incomplete, chicken curry was missing. Not happy with the after sales service either, they did refund my money, but I would have preferred a complete order. Won't be ordering again!”

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Posted 4 months ago

“I was disappointed that most of my box of meat products were thawed or semi thawed out on arrival prior to Christmas I immediately reported to customer services and was told that all products would be fine to refreeze I sent a complaint but no response I had to cook the thawed steaks etc and go and buy more to freeze Because of this experience I would not order from Pipers again”

Helpful Report

Posted 4 months ago

Hi Angela, Thank you for the review. I can see that my colleague had responded to you at the time of your order and your comments were passed on to the relevant teams. Kind regards, James

Posted 4 months ago

“I got an Email they'd like me to write a review as a valued customer. Well, I'm no longer a customer, and definitely not a valued one, otherwise, they wouldn't have ignored my Emails. Some of the meat is great, some isn't. With their standards of customer service and the fact that the quality of their product in thebpast couple of orders has been disappointing, I'm giving them two stars, while on the lookout for a different place to buy meat from.”

Helpful Report

Posted 4 months ago

“My pigs in blankets arrived defrosted. I couldnt risk using them. You kindly apologised and gestured a 50% reduction on them, but it has put me off from placing another order.”

Helpful Report

Posted 7 months ago

“Quality of meat is ok. Often overpriced. Your delivery needs to be looked at. People are paying for delivery and in my case I had to wait till 7pm till DPD showed up. They only messaged me sometime late afternoon. Wasted an entire day on this. It's not something I wish to do again. So big NO from me ... whilst your meat is ok yiur delivery is a Joke. So I wouldn't recommend or use your site again”

Helpful Report

Posted 7 months ago

Hi Bruce, Thank you for taking the time to leave us a review. As mentioned in our email exchange, DPD did make the delivery on the day that you selected and we do provide the option for Express Delivery where the courier delivers this before midday but unfortunately you did not select this. We do hope you enjoy the rest of your order. Best Wishes, James

Posted 7 months ago

“Delivery is anything but clear or transparent. On my order it clearly stated that DPD would contact me sometime in the morning and give me an hour slot. After midday waiting in no info from DPD there site said my package of perishables from Pipers farm got there at their Dunstable Depot at around 2200 hrs on the 1st of December 2025. At midday it was still at Dunstable depot . I did speak with one DPD gent who was delivering in my Road and asked why was my package still in Dunstable? He didn’t have an answer! Rang Pioers Farm and spoke with Liz who was quite dismissive and simply said it will get to you around 7pm this evening. So my entire day was lost trying to second guess when this package would arrive. Never will I waste my time with this company who don’t appreciate that customers need reliable information and cannot give up an entire day for a second rate delivery service . Paid top prices too and paid for delivery. Will stick to Waitrose organic grass fed chicken and beef at least you. A Trust them .”

Helpful Report

Posted 7 months ago

“Disappointed that I didn’t order frozen meat yet it all arrived frozen !”

Helpful Report

Posted 8 months ago

Hi Elle, We do our very best to make it clear in our FAQs and on our product page which items arrive frozen and which do not as it is not something that we hide as we believe freezing is natures way of preserving without the need for additional ingredients. We hope that you enjoy all of the items that you have ordered. Best wishes, James

Posted 8 months ago

“My resent delivery. Was frozen solid through , I order in bulk and brake the meat down into portions on arrival and freeze, product arrived frozen ( not chilled to the point of starting to freeze but frozen hard through , making it impossible to portion down unless I defrost and re-freeze ,dangerous practise ), Ok maybe due to chill packs some of the smaller cuts might start to freeze slightly but whole large cuts frozen solid ? , is the policy is to freeze before delivery , if so it should be clearly stated giving the customer the choice of purchasing the product or not!. Now on to the products , Double sirloin steak , a premium product with a premium price , so why sell the very end cut of thin end , it has a layer of inedible membrane right through the middle , there are other uses this end can be used for without profit loss, marbling which was expected was not in evidence , You sell the impression as a supplier of excellent quality cuts !. Two portion size duck breast , yes maybe as a starter but as a main no ! . Pork chops , again the poor end of the cut , irregular sizing with the skin removed . Pork belly , I understand why you remove the rib cage ( spare ribs ) , why not give the customer a choice ?. I have not experienced the rest of the delivery however , disappointment of the butchering of cuts and portion size is the first impression after delivery unwrap , I have used other suppliers searching for the best supplier for placing an order , price is a second to quality. My expectations Ethically reared , quality of meat and cut , correct specification and ageing. for flavour and tenderness , portioned to allow sear without compromising choice of preference , chilled well down yes but not to the point the customer can’t process to their needs.”

Helpful Report

Posted 10 months ago

“4 sirloin steaks very small size and t-bone small,disappointed after first order great size.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the review. I have checked your account and unfortunately I cannot see that we have had any emails from you regarding your order but if you have contacted us then please do let me know. As we sell our Steaks based on the advertised weight, if you did receive anything below what was shown then we will always be happy to review this for you if you wanted to get in contact with us as we always do our very best to make sure our customer receive the best products possible. Best Wishes, James

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,821 reviews