Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,477 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

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Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love products and the ideas and values behind it. The only thing that could improve: I received my order in late afternoon of warm summer day and quite a few products were defrosted. Maybe additional ice pack could help with this, as I am worried now to order fish. Thank you :)”

Helpful Report

Posted 2 weeks ago

Hi Julija, Thank you for your lovely 4-star review! We’re so glad to hear that you love our products and the values behind Pipers Farm. We completely understand your concerns regarding the temperature of the items during delivery, especially in warm summer days. Your suggestion about using an additional ice pack is valuable, and we will certainly look into it to enhance our delivery experience for you and all our customers. We appreciate your feedback and hope to welcome you back soon for more delicious offerings! Best Wishes, James

Posted 1 week ago

“Very pleased with the chicken, pork steaks, and gammon which was very tasty. The sour dough bread unfortunately was very hard and stale could not cut slices Very well had to toast most of it and discard the rest which was not a good experience.”

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Posted 2 months ago

“Great meat, however terrible customer experience We bought a ham for Easter - and guess what - no cooking instructions! They say: you get cooking instructions REALITY: you get a card with their social media that says to find instruction there They say: go to our website for cooking instructions REALITY: no link to any cooking instructions Great website for buying, terrible post sale experience no support for actually cooking the products they sell - which would be fine, but they promised the instructions”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the quality of our meat. However, we sincerely apologise for the frustration you experienced regarding the cooking instructions. Your experience is important to us, and we take your comments seriously. Regarding the Ham, this item does not require any cooking as it is a fully cooked item ready to eat and I can see on the product page is does show "This product is ready to eat" so I apologise if there has been any confusion. Thank you for your valuable input, and we hope to provide a better experience in the future! Best wishes, James

Posted 3 months ago

“Delivery was prompt, and packaging well done, with obvious thought to the environment. The fish and meat I bought were both fresh and of great quality. It is more expensive than a supermarket, but I'm happy to pay extra for the welfare of the animals and care towards the environment. However, its expensive enough that I'll order sparingly, and that's the idea, to eat a little less meat and fish.”

Helpful Report

Posted 3 months ago

Hi Elizabeth, Thank you for your thoughtful 4-star review! We're delighted to hear that you appreciated our prompt delivery and eco-friendly packaging. It’s great to know that you found our fish and meat of high quality. We understand that our products are priced differently than supermarket options, and we truly appreciate your commitment to supporting animal welfare and environmental care. Eating a little less can be a wonderful approach to enjoying quality over quantity! Your feedback is invaluable, and we look forward to serving you again in the future. Best wishes, James

Posted 3 months ago

“Great taste chicken breast. Such a shame they use palm oil in sausage……. Not great!”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for your thoughtful 4-star review! We’re glad to hear you enjoyed the taste of our chicken breast. We appreciate your feedback regarding the palm oil in our sausages, and we’re always looking for ways to improve our products. Supporting sustainable practices is important to us, and your input helps guide our efforts. We hope you'll continue to enjoy our offerings and look forward to serving you again! Best wishes, James

Posted 4 months ago

“Lovely food made a nice change”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for your lovely review! We're delighted to hear that you enjoyed the food and found it to be a nice change. Your feedback is greatly appreciated. We hope to serve you again soon and provide you with more delightful dining experiences. Best wishes, James

Posted 5 months ago

“The pesto stuffed chicken was delicious. The meat was moist with the pesto adding a dimension of herbal earthiness without being overpowering.”

Helpful Report

Posted 6 months ago

Hi Michael, Thank you for your great 4-star review! We’re thrilled to hear that you enjoyed the pesto stuffed chicken. It’s wonderful to know that the moist meat coupled with the herbal notes made for a satisfying meal. Your feedback is incredibly valuable to us as we strive to enhance our offerings. We hope to serve you again soon! Best wishes, James

Posted 6 months ago

“Really good quality food, lovely website and order arrived very well packaged and safely frozen”

Helpful Report

Posted 6 months ago

Hi Charlie, Thank you for your wonderful 4-star review. We’re so pleased to hear that you found our food to be of high quality and that your order arrived safely and well-packaged. Your feedback means a lot to us, and we continually strive to provide the best experience possible. We look forward to seeing you back again soon. Best wishes, James

Posted 6 months ago

“wow, what can I say about the quality of the food we received? It was absolutely fab-u-lous! The meat was top-notch, and we’ll definitely be ordering again because it was just that good. Now, for the comedy of errors... the delivery! The driver left the package on the doorstep and didn’t wait for anyone to answer. Lucky for me, someone was home—because living on Main Street with my door right on the pavement is a bit of a gamble! If no one had been in, that delicious meat might have been theirs, not ours! But seriously, hats off to the supplier—the quality of the meat is excellent, and that’s what counts. Maybe next time, I’ll camp by the door to make sure I don’t miss it!”

Helpful Report

Posted 6 months ago

Hi John, Thank you for your fabulous 4-star review! We’re thrilled to hear that you loved the quality of our meat—it's our passion to deliver top-notch products. We truly apologize for the delivery hiccup you experienced. We appreciate your understanding and will certainly take your feedback on board to improve our delivery service. I suggest down loading the DPD app which allows you to add your ehat3words, update a safe place for the driver to leave your order and even ask the driver to wait a little longer when he delivers the parcel- we have found that deliveries are better for those who use the DPD app. https://innovation.dpd.co.uk/app Looking forward to serving you again soon! Best wishes, Liz

Posted 6 months ago

“Really great produce. Customer service can at times not reflect the quality of the produce.”

Helpful Report

Posted 6 months ago

Hi Verity, Thank you for your thoughtful 4-star review! We're so glad to hear that you're enjoying our produce; it truly means a lot to us. We appreciate your feedback regarding our customer service and we will certainly take it into consideration as we strive to elevate every aspect of your shopping experience. Thank you for being part of the Pipers Farm community, and we look forward to serving you again soon. Best wishes, James

Posted 6 months ago

“excellent cheese - not sure about sausages though as when they arrived late they were not frozen and did not cook well alas.”

Helpful Report

Posted 6 months ago

Hi Barbara, Thank you for your thoughtful 4-star review! We're really pleased to hear you enjoyed our cheese. We understand your concerns about the sausages arriving late and not cooking to your expectations. It’s feedback like yours that helps us improve our services and ensure better experiences in the future. We're grateful for your support and hope to delight you with a smoother experience next time! Warm regards, James

Posted 6 months ago

“I was looking for fresh meat rather frozen :) , I hope you will notify us if any fesh stock coming and then I can place a order.”

Helpful Report

Posted 6 months ago

Hi Bala, Thank you for your great 4-star review! We appreciate your interest in fresh meat and understand how important it is to you. As we like to do our very best to not only minimise additives in our food, we also do our very best to avoid food waste. Freezing is natures best way of preserving food. For centuries food was stored with either salt or ice, holding in all of the key nutrients and never wasting a thing. We blast freeze our meat at the perfect moment which means that we are locking in a whole heap of vitamins, minerals and nutrients and ensures that your food is delivered to you at the optimum moment, so it tastes its very best. Your feedback is valuable to us, and we look forward to fulfilling an order for you in the future! Best wishes, James

Posted 6 months ago

“This was my second order as very pleased with the first. I am generally happy with the order (the marmalade sausages were excellent), but disappointed with the brisket as it was mostly fat, the actual meat content fed one person! On the up side, I have lots of beef fat for cooking!”

Helpful Report

Posted 6 months ago

Hi Debbie, Thank you for your 4-star review! We’re delighted to hear that you enjoyed the cheese & red onion marmalade sausages and that your first order set a positive expectation. We’re sorry to learn that the brisket didn’t meet your expectations, and we appreciate your feedback about the fat content. Your insights help us improve our offerings, and we hope to provide you with a more satisfying experience on your next order. Thanks for being a valued customer, and we look forward to serving you again. Best wishes, James

Posted 6 months ago

“Prompt delivery. Excellent meat.”

Helpful Report

Posted 6 months ago

Hi Jill, Thank you for your great 4-star review! We're pleased to hear that you experienced prompt delivery and found our meat to be excellent. We strive to provide top-notch products and service to all our customers. If there's anything we can do to make your next experience a 5-star one, please let us know. We appreciate your support and look forward to serving you again soon. Best wishes, James

Posted 6 months ago

“As we have only just received our order we have not eaten it all as yet !!!! But if it is up to your usual standard of quality and taste, we will enjoy it. Only downside, but not your fault, was that the package was not put in our notified safe place. Fortunately I noticed it, although it was dark, so actually no problem, but there could have been.”

Helpful Report

Posted 6 months ago

Hi Robin, Thank you for your thoughtful 4-star review. We appreciate you taking the time to share your feedback with us. We're glad to hear that your order has arrived and that you’re looking forward to enjoying it. Quality and taste are what we aim for, and we hope it lives up to your expectations. We apologise for the inconvenience with the delivery to your safe place. We understand how important that is, especially in the dark, and we’ll make sure to address that with our courier partners. Thank you for bringing it to our attention. We hope you enjoy your meals, and we look forward to serving you again soon. Best wishes, James

Posted 6 months ago

“I ordered 4 items for my mum's 91st birthday. First, the package was delivered a day earlier than I has requested and left on the front porch. My mother hadn't heard the bell, she was in the shower. I had specifically asked for it to be dropped at a neighbour's if she was out and that it should be put in a freezer. Luckily I was in Thailand and received an email that the package was on my mum's front porch. I phoned her immediately and told her. Secondly the three pieces of fish I ordered were "delicious" but my mum was disappointed with the aubergine "parmesan". I checked the ingredients and there is NO parmesan in this dish. For the price it was not as expected and not very tasty. I wouldn't buy it again. My mum and I are good cooks and make a far better aubergine dish.”

Helpful Report

Posted 6 months ago

Hi Deborah, Thank you for your thoughtful 4-star review! We're pleased to hear that the fish you ordered was delicious and that you took the time to ensure your mum received her birthday surprise, even from Thailand! We truly appreciate your feedback regarding the delivery; we strive to meet our customers’ requests, and we’re sorry for any inconvenience caused with the package drop-off. We regret to hear that the aubergine dish didn’t meet your expectations. We are always looking to improve our offerings, and your insights are invaluable to us. The 'Parmigiana' in Aubergine Parmigiana does refer to the dish being from Parma rather that including parmesan cheese and it is quite commonly misunderstood for obvious reasons. Thank you for your support, and we hope to have the pleasure of serving you and your mum again in the future! Best wishes, James

Posted 6 months ago

“But for a small difficulty in delivery eventually overcome, my rating would have been 5*. The topside of beef was quite superb and the scallops in blankets were the same. My 18 guests all gave high praise and I was happy to name the source.”

Helpful Report

Posted 6 months ago

Hi Graham, Thank you for your wonderful 4-star review! We’re pleased to hear that the topside of beef and scallops in blankets were such a hit with your guests, and we truly appreciate you naming the source. We’re sorry to hear about the initial difficulty and are glad it was eventually resolved. Your feedback helps us improve and provide better service in the future. We hope to serve you again soon for your next gathering! Best wishes, James

Posted 6 months ago

“hi my first order and Wow all the meat was first class tender prefect.. the thing that let you down was the pork pie it was so over powered by herbs we had to bin it .so disappointed”

Helpful Report

Posted 6 months ago

Hi Ronald, Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our meat to be first-class and tender. However, we’re genuinely sorry to learn that the pork pie did not meet your expectations; your feedback is invaluable, and we understand how disappointing that can be. We appreciate your comments and will certainly take them into consideration as we strive to improve our offerings. We hope you’ll give us another chance in the future to meet all your culinary needs. Best wishes, James

Posted 6 months ago

“I haven't tried all of the meats yet, but so far so good. In terms of suitability, I have two comments. 1. Just to simply use paper tape rather than plastic tape on box packaging. 2. Whilst most of the packaging is recyclable, which is great, the freezer packs are not. We use a company called 'Different Dog' for our frozen dog food. They offer a service where you can return ALL of the packaging so it can be reused. Pipers might want to look at how they do this and offer a similar service. Thanks. Paul.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for your thoughtful 4-star review! We’re pleased to hear you’re enjoying the meats you've tried so far. Your feedback on the packaging is really valuable to us. We always strive to improve and your suggestion about using paper tape is noted. We appreciate your input regarding the freezer packs as well. We're committed to sustainability and we do accept returns on our packaging as shown here: https://pipersfarm.com/pages/packaging Thank you again for your insights, and we hope to serve you again soon! Best wishes, James

Posted 7 months ago

“Burgers are very good”

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Posted 7 months ago

Pipers Farm is rated 4.8 based on 6,477 reviews