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Pipers Farm Reviews

4.8 Rating 6,477 Reviews
96 %
of reviewers recommend Pipers Farm
Company Reviews Product Reviews
11,660
 Insights Metrics Info
4.8
Based on 6,477 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pipers Farm Reviews

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lynne Willis
Verified Buyer
“Chicken was very flavourful, only problem was when it arrived and I looked at the size I knew it wouldn't be enough to feed 4 adults and an 8 year old child so had to pop to local butcher to get another. I purchased the recommended size for 5-6 people so a little disappointed.”
Helpful Report
Posted 11 months ago
Dear Lynne, Thank you so much for giving Pipers Farm a 4-star rating! We really appreciate your continued support and loyalty as our customer. We are thrilled to hear that you found the chicken to be very flavourful. We take great pride in offering high-quality, delicious products. However, we are sorry to learn about the inconvenience you faced with the size of the chicken. We understand how important it is to have enough food to feed your family. We will take your feedback into account and strive to improve our portion sizing recommendations in the future. Once again, thank you for your kind words and continued support to Pipers Farm. - Georgina
Posted 11 months ago
David Bryan
Verified Buyer
“Great service prompt quick delivery product cooks nice and tasty”
Helpful Report
Posted 11 months ago
Dear David, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We greatly appreciate your kind feedback and continuous support as a loyal customer. Best wishes Georgina
Posted 11 months ago
Jane Chapman
Verified Buyer
“Great tasting meats which are nicely butchered and presented. I have dropped a star only because my favourites are frequently out of stock.”
Helpful Report
Posted 11 months ago
Dear Jane,Thank you so much for your wonderful 4-star rating of Pipers Farm! We greatly appreciate your feedback and are thrilled that you enjoy our great tasting meats which are nicely butchered and presented. Your kind words truly mean a lot to us. We also understand that it can be disappointing when your favorite items are frequently out of stock. Please accept our sincere apologies for any inconvenience caused. We are constantly working to improve our inventory management to ensure that we can better meet our customers' demands. Moreover, we want to express our gratitude for your loyalty as a customer. Your continued support means a great deal to us, and we are committed to providing you with the highest quality products and service. Thank you once again for your valuable feedback and for choosing Pipers Farm. We look forward to serving you with even greater satisfaction in the future! Warm regards, Liz - Pipers Farm
Posted 11 months ago
Julian Jenkins
Verified Buyer
“I am unable to comment on the taste of the produce as it went into the freezer on arrival. Unfortunately, due to the courier my requested delivery date could not be achieved as DPD have a two day delivery policy to my area of Scotland as was pointed out by Liz(?) when I called to see where my order was. Consequently, though the order was well insulated and packed, the items were about a third defrosted. Not being one who bothers too much about sell by dates, they went into the freezer anyway. I fully applaud your ethos and approach to farming and wish you well but because of the two day delivery issue I'm afraid I won't be ordering anymore produce but looking forward to cooking what I have. Best wishes, Julian”
Helpful Report
Posted 11 months ago
Dear Julian,Thank you so much for your fantastic 4-star rating of Pipers Farm! We truly appreciate your support and are thrilled to hear that you applaud our ethos and approach to farming. We understand that your delivery experience was not ideal, and we sincerely apologize for the inconvenience caused by the courier's two-day delivery policy to your area of Scotland. We also appreciate you mentioning Liz's helpful assistance when you contacted us regarding your order. We're glad to hear that despite the defrosted items, you still decided to put them in the freezer and are looking forward to cooking with them. It is safe to refreeze Pipers Farm meat as long as the meat remains below 8* which are clever packaging should have done whilst the meat was on the way to you, We hope the quality will still shine through when you enjoy your meal. Once again, thank you for your kind words and for choosing Pipers Farm. We truly value your feedback and wish you all the best in your cooking adventures with our produce. Best wishes, Pipers Farm
Posted 11 months ago
Hyde Lin
Verified Buyer
“Short ribs was perfect”
Helpful Report
Posted 11 months ago
Dear Hyde,Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience with us. We're especially glad that you found our short ribs to be perfect. Our team takes great pride in preparing the highest quality meats, and it's wonderful to know that our efforts are being appreciated. Once again, thank you for choosing Pipers Farm. We look forward to serving you again in the future and providing you with more delicious meals! Best regards, Liz Pipers Farm
Posted 11 months ago
Karen Slater
Verified Buyer
“Maybe bit soon for review - not had time to eat everything ordered yet! However can say that the lamb shoulder was delicious. As far as delivery concerned - this was disappointing as parcel of frozen meats was left by the gate at the bottom of our long drive on a sunny day and meat had started to thaw by the time we found it. No idea why the driver did not bring it to the door or let us know it had been delivered.”
Helpful Report
Posted 11 months ago
Dear Karen,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you enjoyed the delicious lamb shoulder from your order. We apologize for any inconvenience caused by the delivery. It's certainly not the level of service we strive to provide. We understand your disappointment with the frozen meats being left by the gate instead of being brought to your door or given a delivery notification. We'll make sure to address this with our delivery team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention, and we hope the rest of your order brings you as much delight as the lamb shoulder did. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Warm regards, Liz Pipers Farm
Posted 11 months ago
Pauline Boyes
Verified Buyer
“Good quality products. Did not realise l did not like fennel! Also the biscuits were toooo hard! Chipped a tooth. The rest of order good. Pauline.”
Helpful Report
Posted 11 months ago
Dear Pauline, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your loyalty as a customer and value your feedback. We're thrilled to hear that you found our products to be of good quality overall. We are sorry to hear that you didn't enjoy the fennel and that the biscuits turned out to be too hard, causing an unfortunate incident. We apologise for any inconvenience this may have caused. We understand the importance of providing products that suit everyone's tastes and preferences, and we'll take your feedback into consideration for future improvements. Once again, thank you for your kind words and for choosing Pipers Farm. We greatly appreciate you! Best wishes, Georgina
Posted 11 months ago
Simon Cooper
Verified Buyer
“Pipers Farm deliver Good Food & Good Service, enough said!”
Helpful Report
Posted 11 months ago
Dear Simon, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your support and feedback. We are thrilled to have provided you with a great experience, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Thank you once again for your kind rating! Best wishes, Georgina
Posted 11 months ago
HEIDI MORTON
Verified Buyer
“Have use Pipers farmer for awhile however my latest order of sausages arrived with them being very nearly fully defrosted on delivery. I did email Pipers farm for advices to whether they could be refrozen but I have not had a reply.”
Helpful Report
Posted 11 months ago
Dear Heidi, Thank you for your review regarding the sausages that you received in your latest Pipers Farm order. I am sorry to hear that you did not receive a response from the team, but I am unable to locate the email/message that you sent to us. Regardless, I have sent you an email with further information relating to our frozen meat products, please do let me know if you have any further questions on this. Best wishes, Georgina
Posted 11 months ago
Ann Jenkins
Verified Buyer
“The handmade pork pie was the best we have eaten for a long time. Crisp pastry and proper jelly. I would rather have less emails from Pipers Farm. A certain amount of information is of interest but too many becomes an irritation and is likely to make me unsubscribe. Anon”
Helpful Report
Posted 11 months ago
Dear Ann, Thank you so much for your four-star rating of Pipers Farm! We truly appreciate your loyalty as a customer. We're thrilled to hear that you enjoyed our Handmade Pork Pie - thank you for the feedback. We also appreciate your feedback regarding the frequency of our emails. We understand that finding the right balance is important, as we want to provide you with valuable information without overwhelming your inbox. We apologise if we have sent too many emails, and we assure you that we will take your feedback into consideration to improve our communication with you. Once again, thank you for your support, and we hope to continue delivering delicious products that exceed your expectations. Best wishes, Georgina
Posted 11 months ago
Brian Roach
Verified Buyer
“Excellent customer service, food is great. My last order did not have labels on the packaging so it is guess what's inside”
Helpful Report
Posted 1 year ago
Dear Brian, Thank you so much for your 4-star rating and taking the time to share your experience with us at Pipers Farm. We greatly appreciate your feedback and are thrilled to hear that you've been enjoying our excellent customer service and great food! We apologise for the inconvenience you encountered with missing labels on your last orders packaging. Rest assured, we have taken note of your feedback and will ensure that this issue is addressed promptly to prevent any future confusion. We value your loyalty as a customer and are committed to continuously improving our services to provide you with the best experience possible. Please don't hesitate to reach out if you have any further suggestions or if there's anything else we can assist you with. Thank you once again for choosing Pipers Farm, and we look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Glen Wilson
Verified Buyer
“Ordered a few weeks in advance for a special occasion, unfortunately not delivered on that day, delivery company fault not Pipers tbf, I did get notice in time to rush out and purchase others goods for the day. Arrived following day day but totally defrosted, had too much so asked if okay to refreeze which I reluctantly did. Get 4 stars for the sausage I have eaten as very good, delivery very poor mind.”
Helpful Report
Posted 1 year ago
Dear Glen, Thank you so much for taking the time to rate Pipers Farm with 4 stars. We truly appreciate your feedback and support. We apologize for any inconvenience caused by the delayed delivery, which was the fault of an operational issue with the delivery company but we are glad to hear that you managed to make alternative arrangements for your special occasion after we let you know about the delay. We apologize for the defrosted state of the products upon arrival. We understand your hesitation to refreeze them, but we're glad to hear that the sausages you did enjoy were very good. We appreciate your understanding in this matter and would like to assure you that we strive to improve the delivery service to offer a better experience in the future. Once again, thank you for your valuable feedback and your time on the telephone this morning. I do hope that you make use of the little discount we arranged for you to treat yourself to some more of our delicious sausages! We look forward to serving you again in the future. Best regards, Liz - The Pipers Farm Team
Posted 1 year ago
J M Fisher
Verified Buyer
“I tried mutton,bacon and beef. Was looking forward to the traditional cure back bacon,disappointing to see there's no rind,my favourite part since childhood. But not used it yet so I'm hoping the taste doesn't disappoint. The beef I've frozen as the weather is so warm but it looks really good. I'm afraid my first experience of mutton was disappointing as it was very tough but I've no idea if this is usual or not,however the taste did not disapoint and the resulting shepherds pies were delicious, if a tad expensive. First class delivery and excellent packaging.”
Helpful Report
Posted 1 year ago
Dear J,Thank you for taking the time to give Pipers Farm a 4-star rating. We appreciate your feedback and are glad to hear that you enjoyed our mutton, bacon, and beef. We apologize for the disappointment about the rind on the traditional cure back bacon. We understand that it is a favorite for many. We do leave the rind on our streaky bacon but there would be too much fat on the back bacon if we left the rind on the back bacon. We hope that the taste of our products does not disappoint you and that you thoroughly enjoy them. We are delighted to hear that the beef looks great, and we understand the need to freeze it due to the warm weather. Regarding the mutton, we apologize if it was tough. While it may vary, we appreciate your honest feedback and will take this into consideration for future improvements. We are thrilled to hear that the taste of our products met your expectations, and that you were able to make delicious shepherd's pies with them. We understand that quality comes at a price, but we strive to provide the best products for our customers. Lastly, we are glad that our delivery service was first class and that our packaging met your expectations. We hope to continue serving you in the future. Thank you again for your support and feedback. Best regards, Pipers Farm
Posted 1 year ago
Pieter Conradie
Verified Buyer
“Very disappointed there is no longer any A2 protein milk.”
Helpful Report
Posted 1 year ago
Dear Pieter, Thank you for taking the time to rate Pipers Farm with four stars! We truly appreciate your feedback and your continued loyalty as a customer. I completely understand your disappointment regarding the absence of A2 protein milk. We constantly strive to offer a diverse range of products that cater to our customers' preferences, and we apologise if this particular item is no longer available. Your feedback is valuable to us, and we will certainly consider it as we reevaluate our product selection. Once again, thank you for your kind review and for being a loyal customer. We look forward to serving you again soon! - Georgina
Posted 11 months ago
Jenni Richards
Verified Buyer
“The food at Pipers is second to none. And this is proven by the fact that we have bought our meat from them ever since they first started trading and delivered to us weekly in their own little van. However, currently we have ongoing problems with DPD as their chosen courier. They continually deliver to the wrong address, which means we have to hunt for the parcel before the contents defrost. Last week's delivery was the worst yet as their parcel was left at the wrong address as usual, at the roadside on top of a box in full sun (picture below). Had we not found it the contents would surely have been spoiled. I phoned Pipers to let them know and the lady I spoke to promised to have a word with DPD and get back to me - she did not. I was then both surprised and annoyed to have the phone put down on me towards the end of my conversation while I was still speaking. If Pipers have recorded the call they can check this. This is NOT customer service. Regrettably we will not be ordering again.”
Helpful Report
Posted 1 year ago
Dear John and Jenni , Thank you so much for your 4-star rating and for being a loyal customer of Pipers Farm. We truly appreciate your continued support over the years and we are grateful to have you as part of our community. We apologize for the ongoing problems you've been experiencing with DPD, our chosen courier. We understand how frustrating it can be when deliveries are made to the wrong address and the contents are at risk of spoiling. We assure you that we take this matter seriously and we are working diligently to address it with DPD. We are sorry to hear about the lack of follow-up communication and I apologise that my follow up email was not received and I thank you for your time on the phone today - I resent the email after our call and I do hope the email has now been received? Once again, thank you for your loyalty and for bringing these issues to our attention. We value your feedback and rest assured that we are committed to continually improving our services. Please feel free to reach out to us if you have any further concerns or if there's anything else we can do to assist you. Warm regards, Liz, Pipers Farm
Posted 1 year ago
Anthony Fellows
Verified Buyer
“Easy site to work on no problems with order came on date stated all well packed ready for the freezer will buy again.”
Helpful Report
Posted 1 year ago
Dear Anthony, Thank you so much for taking the time to rate Pipers Farm with 4 stars. We really appreciate your support and loyalty as our customer. Your feedback means a lot to us! We are thrilled to hear that you found our website user-friendly and had no issues with your order. It's fantastic to know that everything arrived on the expected date and was well-packed, ready for the freezer. Your satisfaction is our top priority, and we are always striving to provide you with the best service possible. Once again, thank you for being such a loyal customer. We look forward to serving you again in the future! Best wishes, Georgina
Posted 1 year ago
Andrea Morgan
Verified Buyer
“Love your steaks, from the everyday steaks to the amazing rib eye steaks. Mince is a million+ better than any supermarket rubbish. Love how the chicken shreds whilst stirring in a curry like the good old days, unlike the awful water and antibiotic pumped chicken which stays hard and cubed no matter how much stirring. It might cost more but you get what you pay for, which is proper healthy meat how it should be and not the rubbish you waste your money on with supermarket rubbish. I would rather pay more and enjoy and have less meat a week than pay and hate it because its cheaper. No more supermarket rubbish for me and my family.”
Helpful Report
Posted 1 year ago
Dear Andrea, Thank you so much for giving Pipers Farm a 4-star rating. We sincerely appreciate your kind words and feedback. It's fantastic to hear that you love our steaks, from the everyday cuts to the incredible rib eye steaks. We're also thrilled that our mince and chicken have exceeded your expectations and brought back those good old days of cooking. We truly believe that quality comes first, and we're delighted that you appreciate the difference between our proper healthy meat and the supermarket alternatives. Your loyalty as a customer means a great deal to us, and we're glad that we can provide you and your family with such enjoyable meals. Once again, thank you for your support and for choosing Pipers Farm. We look forward to serving you again soon. Best wishes, Georgina
Posted 1 year ago
Tina Otto
Verified Buyer
“Had beefburgers from you, one did have gristle, they tasted lovely. The sausages I got everyone found them to spicy, so I will go for plain pork next time. Steaks were amazing.”
Helpful Report
Posted 1 year ago
Dear Tina, Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and feedback. We're delighted to hear that you enjoyed our Grass Fed Beef Steak Burgers, despite the gristle, and found them to be tasty. We apologise if the sausages turned out spicier than expected, but we're glad to hear that you will opt for our Natural Plain Pork Sausages next time. We're thrilled that the Steaks met your expectations and left you amazed. We appreciate your business and look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Valerio Taormina
Verified Buyer
“Meat, poultry and dairy quality is 5/5 but the driver keeps leaving my parcel downstairs and where I live there's huge history of stealing. The driver doesn't even ring the bell. Kind regards Valerio”
Helpful Report
Posted 1 year ago
Dear Valerio, Thank you so much for your 4-star rating and for being such a loyal customer here at Pipers Farm! We truly appreciate your continued support. We would also like to sincerely apologise for any inconvenience caused by the DPD driver leaving your parcel downstairs without ringing the bell. We understand your concerns regarding the history of stealing in your area, and we assure you that we take this matter very seriously. We will make sure to address this issue with our courier company to ensure that it does not happen again in the future - please give us a call on your next order, and we can make additional notes for the DPD driver to follow. We are delighted to hear that you find our meat, poultry, and dairy quality top-quality with a solid 5/5 rating. Your satisfaction is our utmost priority and we will strive to maintain this level of excellence in all aspects of our service. Once again, we cannot thank you enough for your continued trust in Pipers Farm. If you have any further feedback or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We are here to assist you in any way we can. Best wishes, Georgina
Posted 1 year ago
Hazel Blake
Verified Buyer
“Generally I am very satisfied with the quality of the items purchased, but have recently had a couple of orders whereby I've had an item that has been ineadable due to taste”
Helpful Report
Posted 1 year ago
Dear Hazel, Thank you for your 4-star rating of Pipers Farm! We truly value your feedback and appreciate your continued support as a loyal customer. We're delighted to hear that you are generally very satisfied with the quality of the items you've purchased from us. We work tirelessly to ensure the utmost quality and taste in each and every product we offer. However, we understand that occasional lapses may occur, and we sincerely apologise for the inconvenience caused by the recent instances where you found an item to be inedible due to taste. Your feedback is invaluable to us in our mission to consistently improve and deliver exceptional products. We will make sure to take your comments into serious consideration and do everything in our power to prevent such occurrences in the future. Once again, thank you for your continued support and for taking the time to share your experience with us. We look forward to serving you with the utmost satisfaction in the future. Best regards, Georgina
Posted 1 year ago
Pipers Farm is rated 4.8 based on 6,477 reviews
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