Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,660 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of communication on delivery delay due to IT outage - had paid for next day delivery too. Had to force an update out of the company - not the best customer service. Product itself great as always.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you for the review, and we are sorry that you experienced issues regarding your delivery as we did have 2 days where we were unfortunately disconnected from our system due to a cable being severed elsewhere. If you ever do require further information regarding an order, please do contact us directly on 01392 881380. Best Wishes, James

Posted 1 year ago

“Beautifully packaged cheeses and chutneys with cool blocks inside. Slightly disappointed in the cling wrap of the stilton cheese, looked as if it had been wrapped in cling film in a hurry - would have like vacuum sealed or wax paper with it's origin (no date or where from) but other than that, a lovely gift.”

Helpful Report

Posted 1 year ago

Dear Josephine, Thank you so much for taking the time to rate Pipers Farm. We truly appreciate your feedback and are glad to hear that you enjoyed our beautifully packaged cheeses and chutneys with the cool blocks inside. We apologise for any disappointment caused by the cling wrap of the stilton cheese. We are always working on improving our packaging and appreciate your suggestion for vacuum sealed or wax paper with its origin and date. We will definitely take this into consideration for future improvements. Best Wishes, James

Posted 1 year ago

“The meat was well packaged and presented. Very flavoursome and soft. I would definitely order again.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for the kind words regarding the items you ordered, we are glad to hear that you found the meat flavoursome and soft as we do always aim to provide the best quality meat that's been raised in harmony with nature. Best Wishes, James

Posted 1 year ago

“never any pfoblems nicely packed individually.”

Helpful Report

Posted 1 year ago

Hi Alex, Thank you for the review, we are so glad that you have been enjoying Pipers Farm! Best Wishes, James

Posted 1 year ago

“The goat curry was lovely, unfortunatly the package had defrosted when it had arrived,so ordering a few at a time may not be possible”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you for the review, we are so pleased to hear that you enjoyed your curry! We are sorry to hear that your package had defrosted as this is quite uncommon as we ship our deliveries with a freezer pack and then everything is insulated with sheep's wool. Best Wishes, James

Posted 1 year ago

“I bought the chicken deboned and stuffed with sage & onion, the chicken was delicious but the stuffing was not seasoned at all thas why i only gave it 4 stars. Next time i will mix some softened butter with garlic and salt and put this under the skin. Also i will add a chopped lemon and some rosemary around the chicken inside the tin foil. This will make it delicious. The cooking instructions Pipers Farm gave were perfect but do take it out of fridge 1 hr before cooking.”

Helpful Report

Posted 1 year ago

Dear Anne, Thank you so much for your review and your feedback on your recent purchase of our whole chicken stuffed with sage and onion. We're really glad to hear that you found the chicken itself to be delicious! We're sorry to hear that the stuffing didn't meet your expectations in terms of seasoning. We completely understand the importance of a well-seasoned dish, and we appreciate your suggestion of mixing butter with garlic and salt to enhance the flavours. The addition of chopped lemon and rosemary sounds absolutely delightful too! Best Wishes, James

Posted 1 year ago

“Very nice meat - I made a lovely shoulder of mutton curry. The website stated many items were out of stock, there were no estimated dates for being back in stock. Also, the website could be clearer on the fact that the meat will arrive frozen. I didn't realise this and only found the info when I searched for it.”

Helpful Report

Posted 1 year ago

Dear Maxine, Thank you so much for taking the time to rate Pipers Farm. We truly appreciate your feedback and are delighted to hear that you enjoyed our meat. Your shoulder of mutton curry sounds absolutely delicious! We also appreciate your comments regarding our website. We apologise for any inconvenience caused by items being out of stock without estimated restock dates, there is the option to be notified via email when these items do come back in as we do work with small, local farms so various cuts are coming in at different times. I apologise if you did not find it clear that your items would arrive frozen, we do state this on each product under the 'How to Store' section but we do understand that this can easily be missed at times. Best Wishes, James

Posted 1 year ago

“Love Pipers Farm. Amazing tasting produce. Feels slightly concerned about the amount of plastic used even though it’s recyclable. Thank you Pipers.”

Helpful Report

Posted 1 year ago

Dear Emmie, Thank you for taking the time to give Pipers Farm a 4-star rating! We sincerely appreciate your kind words and support. Love that you find our produce amazing tasting; it truly means a lot to us. We also understand your concerns about the amount of plastic used, even though it is recyclable. We strive to be as environmentally conscious as possible and are always looking for ways to reduce our plastic usage. Your feedback is valuable to us as we continue to improve and find better alternatives. Thank you again for choosing Pipers Farm and for your thoughtful review. We truly appreciate your support and look forward to serving you with our delicious, sustainable produce! Best wishes Georgina

Posted 1 year ago

“I love their food to bits and get a monthly/bimonthly shipment. Every product I receive has been 5/5 and the packaging is top tier for freezing and thawing. I do find that quite often they are out of stock of products; chicken hearts, some flavoured sausages, pork skins in particular. Also since the change to Piper Perks I don’t seem to have received any of the perks.”

Helpful Report

Posted 1 year ago

“Chicken was very flavourful, only problem was when it arrived and I looked at the size I knew it wouldn't be enough to feed 4 adults and an 8 year old child so had to pop to local butcher to get another. I purchased the recommended size for 5-6 people so a little disappointed.”

Helpful Report

Posted 1 year ago

Dear Lynne, Thank you so much for giving Pipers Farm a 4-star rating! We really appreciate your continued support and loyalty as our customer. We are thrilled to hear that you found the chicken to be very flavourful. We take great pride in offering high-quality, delicious products. However, we are sorry to learn about the inconvenience you faced with the size of the chicken. We understand how important it is to have enough food to feed your family. We will take your feedback into account and strive to improve our portion sizing recommendations in the future. Once again, thank you for your kind words and continued support to Pipers Farm. - Georgina

Posted 1 year ago

“Great service prompt quick delivery product cooks nice and tasty”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We greatly appreciate your kind feedback and continuous support as a loyal customer. Best wishes Georgina

Posted 1 year ago

“Great tasting meats which are nicely butchered and presented. I have dropped a star only because my favourites are frequently out of stock.”

Helpful Report

Posted 1 year ago

Dear Jane,Thank you so much for your wonderful 4-star rating of Pipers Farm! We greatly appreciate your feedback and are thrilled that you enjoy our great tasting meats which are nicely butchered and presented. Your kind words truly mean a lot to us. We also understand that it can be disappointing when your favorite items are frequently out of stock. Please accept our sincere apologies for any inconvenience caused. We are constantly working to improve our inventory management to ensure that we can better meet our customers' demands. Moreover, we want to express our gratitude for your loyalty as a customer. Your continued support means a great deal to us, and we are committed to providing you with the highest quality products and service. Thank you once again for your valuable feedback and for choosing Pipers Farm. We look forward to serving you with even greater satisfaction in the future! Warm regards, Liz - Pipers Farm

Posted 1 year ago

“I am unable to comment on the taste of the produce as it went into the freezer on arrival. Unfortunately, due to the courier my requested delivery date could not be achieved as DPD have a two day delivery policy to my area of Scotland as was pointed out by Liz(?) when I called to see where my order was. Consequently, though the order was well insulated and packed, the items were about a third defrosted. Not being one who bothers too much about sell by dates, they went into the freezer anyway. I fully applaud your ethos and approach to farming and wish you well but because of the two day delivery issue I'm afraid I won't be ordering anymore produce but looking forward to cooking what I have. Best wishes, Julian”

Helpful Report

Posted 1 year ago

Dear Julian,Thank you so much for your fantastic 4-star rating of Pipers Farm! We truly appreciate your support and are thrilled to hear that you applaud our ethos and approach to farming. We understand that your delivery experience was not ideal, and we sincerely apologize for the inconvenience caused by the courier's two-day delivery policy to your area of Scotland. We also appreciate you mentioning Liz's helpful assistance when you contacted us regarding your order. We're glad to hear that despite the defrosted items, you still decided to put them in the freezer and are looking forward to cooking with them. It is safe to refreeze Pipers Farm meat as long as the meat remains below 8* which are clever packaging should have done whilst the meat was on the way to you, We hope the quality will still shine through when you enjoy your meal. Once again, thank you for your kind words and for choosing Pipers Farm. We truly value your feedback and wish you all the best in your cooking adventures with our produce. Best wishes, Pipers Farm

Posted 1 year ago

“Short ribs was perfect”

Helpful Report

Posted 1 year ago

Dear Hyde,Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience with us. We're especially glad that you found our short ribs to be perfect. Our team takes great pride in preparing the highest quality meats, and it's wonderful to know that our efforts are being appreciated. Once again, thank you for choosing Pipers Farm. We look forward to serving you again in the future and providing you with more delicious meals! Best regards, Liz Pipers Farm

Posted 1 year ago

“Maybe bit soon for review - not had time to eat everything ordered yet! However can say that the lamb shoulder was delicious. As far as delivery concerned - this was disappointing as parcel of frozen meats was left by the gate at the bottom of our long drive on a sunny day and meat had started to thaw by the time we found it. No idea why the driver did not bring it to the door or let us know it had been delivered.”

Helpful Report

Posted 1 year ago

Dear Karen,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you enjoyed the delicious lamb shoulder from your order. We apologize for any inconvenience caused by the delivery. It's certainly not the level of service we strive to provide. We understand your disappointment with the frozen meats being left by the gate instead of being brought to your door or given a delivery notification. We'll make sure to address this with our delivery team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention, and we hope the rest of your order brings you as much delight as the lamb shoulder did. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Warm regards, Liz Pipers Farm

Posted 1 year ago

“Good quality products. Did not realise l did not like fennel! Also the biscuits were toooo hard! Chipped a tooth. The rest of order good. Pauline.”

Helpful Report

Posted 1 year ago

Dear Pauline, Thank you so much for your 4-star rating of Pipers Farm! We truly appreciate your loyalty as a customer and value your feedback. We're thrilled to hear that you found our products to be of good quality overall. We are sorry to hear that you didn't enjoy the fennel and that the biscuits turned out to be too hard, causing an unfortunate incident. We apologise for any inconvenience this may have caused. We understand the importance of providing products that suit everyone's tastes and preferences, and we'll take your feedback into consideration for future improvements. Once again, thank you for your kind words and for choosing Pipers Farm. We greatly appreciate you! Best wishes, Georgina

Posted 1 year ago

“Pipers Farm deliver Good Food & Good Service, enough said!”

Helpful Report

Posted 1 year ago

Dear Simon, Thank you so much for taking the time to rate Pipers Farm with 4 stars! We truly appreciate your support and feedback. We are thrilled to have provided you with a great experience, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Thank you once again for your kind rating! Best wishes, Georgina

Posted 1 year ago

“Have use Pipers farmer for awhile however my latest order of sausages arrived with them being very nearly fully defrosted on delivery. I did email Pipers farm for advices to whether they could be refrozen but I have not had a reply.”

Helpful Report

Posted 1 year ago

Dear Heidi, Thank you for your review regarding the sausages that you received in your latest Pipers Farm order. I am sorry to hear that you did not receive a response from the team, but I am unable to locate the email/message that you sent to us. Regardless, I have sent you an email with further information relating to our frozen meat products, please do let me know if you have any further questions on this. Best wishes, Georgina

Posted 1 year ago

“The handmade pork pie was the best we have eaten for a long time. Crisp pastry and proper jelly. I would rather have less emails from Pipers Farm. A certain amount of information is of interest but too many becomes an irritation and is likely to make me unsubscribe. Anon”

Helpful Report

Posted 1 year ago

Dear Ann, Thank you so much for your four-star rating of Pipers Farm! We truly appreciate your loyalty as a customer. We're thrilled to hear that you enjoyed our Handmade Pork Pie - thank you for the feedback. We also appreciate your feedback regarding the frequency of our emails. We understand that finding the right balance is important, as we want to provide you with valuable information without overwhelming your inbox. We apologise if we have sent too many emails, and we assure you that we will take your feedback into consideration to improve our communication with you. Once again, thank you for your support, and we hope to continue delivering delicious products that exceed your expectations. Best wishes, Georgina

Posted 1 year ago

“Excellent customer service, food is great. My last order did not have labels on the packaging so it is guess what's inside”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you so much for your 4-star rating and taking the time to share your experience with us at Pipers Farm. We greatly appreciate your feedback and are thrilled to hear that you've been enjoying our excellent customer service and great food! We apologise for the inconvenience you encountered with missing labels on your last orders packaging. Rest assured, we have taken note of your feedback and will ensure that this issue is addressed promptly to prevent any future confusion. We value your loyalty as a customer and are committed to continuously improving our services to provide you with the best experience possible. Please don't hesitate to reach out if you have any further suggestions or if there's anything else we can assist you with. Thank you once again for choosing Pipers Farm, and we look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,660 reviews