Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,477 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

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Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted by the shoddy level of customer service I've recived this time round on my order. An error on the Piper's Farm website meant that they'd automatically allocated a different date for delivery, meaning that the food wasn't here for my special celebration lunch. My order confirmation even said 'Delivery Date:' but with a blank space and no date on it. I emailed them well before the delivery date which they seemed to have randomly decided for me, and said I'd need to cancel the order as I won't need the food or be in to take stock of it, but Piper's Farm have repeatedly ignored my emails and just tried to pass the buck. This is my fifth time ordering from them but I won't make this mistake again as the customer service is really really disappointing, and they have refused to take responsibiity for their own website error.”

Helpful Report

Posted 1 month ago

Hi Lizzie, I’m truly sorry to hear about your experience with our customer service and the delivery issue you faced. It’s concerning to learn that our website caused confusion, and I completely understand how disappointing that must have been, especially for a special occasion. I apologise for any frustration caused by our communication, and I assure you that your feedback about our customer service is important to us. We strive to take responsibility and ensure our customers feel heard and valued. Thank you for taking the time to let us know about your experience. I hope you'll consider giving us another chance in the future. Best Wishes, James

Posted 1 month ago

“I was excited to place my first order with Pipers Far, a £35 basket of quality meat, including hard-to-find organ cuts. As a first-time customer, I received a promotional email offering a discount code. But when I tried to use it, it didn’t work. Only after digging through a very very long email did I find a tiny line in a tiny font at the bottom: a £75 minimum spend was required. This wasn’t made clear upfront, and as a new customer, it felt misleading. When I raised the issue, customer service was polite but dismissive. No goodwill gesture, no apology, just a vague note that my feedback would be "passed to marketing." I wasn’t expecting the red carpet, but a small gesture or even genuine engagement would have gone a long way. Sadly, this left a sour taste. I want to support ethical, local food producers but trust and clarity matter. I hope they improve how they communicate with new customers.”

Helpful Report

Posted 1 month ago

Hi Atul, Thank you for sharing your experience with us. I genuinely appreciate your feedback and understand how frustrating it can be to encounter unexpected conditions, especially as a first-time customer. We strive for clear communication, and I’m sorry that the details regarding the discount code were not more prominent. I also regret that our customer service response did not meet your expectations. We aim to provide not just assistance but also a sense of connection and appreciation to all of our customers. Your input regarding how we engage with new customers is invaluable, and I assure you that it will be taken on board. I hope that you might consider giving us another chance in the future. Best wishes, Team Pipers Farm

Posted 1 month ago

“Ordered the Cheese Feast Box and the cheeses received were very short dated. Disappointing and not really acceptable.”

Helpful Report

Posted 6 months ago

Hi Steven, Thank you for taking the time to leave us a review. I am disappointed that we weren't able to be worthy of 5 stars! I've sent you an email as I cannot see that we have had any correspondence with you, if you could send us across some additional information then hopefully we can get to the bottom of this for you. Best Wishes, James

Posted 6 months ago

“Didn't deliver on day that I'd booked. Or the next day. Or the day after that. Didn't communicate the delays at all. Failed to reply to my two emails seeking an update. Only apologised for the missed delivery when I raised this with them after the package was finally delivered. This is the second time I have had this problem with Pipers.”

Helpful Report

Posted 6 months ago

Dear Linda, I genuinely appreciate you taking the time to share your experience, although I’m very sorry to hear about the delivery issues you encountered. It’s disappointing to know that we let you down not just once, but twice, and I completely understand how frustrating that must be. Communication is key, and I apologise for the lack of updates regarding your order. Your feedback is invaluable to us, and I can assure you we are taking this very seriously to improve our processes moving forward. Best Wishes, James

Posted 6 months ago

“Our goose was delivered on the wrong day and was left on the edge of the road not at our house. I raised these issues with Pipers Farm and their response has implied both issues are my fault. Mistakes happen but the lack of an appropriate response means that I cannot trust them to deliver and will not be ordering again.”

Helpful Report

Posted 6 months ago

“Delivery failure... again. Ordered a Christmas delivery as a gift for friends. Ordered one month ahead. No delivery on the day I'd chosen. No delivery the following day. No delivery the day after that. No contact from Pipers to say there would be a delay or to advise when the package would arrive - until an email from the delivery company announcing the imminent delivery - four days late. When I responded to a Pipers Farm Facebook post about despatching Christmas orders, I got no response, then a day later - when I posted again about still not getting a delivery or delivery advice - I got a response saying the package was out for delivery that morning (I'd already been told by the courier company at that stage). No explanation for the delay. No apology. This is the second Pipers gift delivery that has had botched delivery. The other one also arrived days late. The product can be as amazing as anything, but if it is let down by poor service and totally unreliable delivery - then it is all for nought. It is embarrassing to ask friends or family to wait in for a package.... and nothing arrives.”

Helpful Report

Posted 7 months ago

“We placed our Christmas order in early November, all products ordered were shown as being in stock, sadly when our order was delivered two of the products were not as ordered. One item was missing completely and one was substituted, we received no email in advance informing us and the missing item was not credited until I raised the matter with Piper's. We are local to Piper’s and try to support such businesses, regretfully on this occasion Piper’s fell short of the standard we would expect.”

Helpful Report

Posted 7 months ago

Dear Robert, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues with your recent order, especially during such an important time as Christmas. It’s disappointing that we were unable to meet your expectations, and I understand how frustrating it must have been. Your support of a small scale business means a great deal to us, and we truly value your feedback. Please rest assured that we are addressing these concerns internally to improve our communication and service moving forward. If you would like to discuss your experience further, I invite you to reach out to us at hello@pipersfarm.com. Best Wishes, James

Posted 7 months ago

“I won't be ordering from Pipers Farm again...I ordered a 4.5kg Cockerel for christmas day and a 3.8kg cockerel arrived...When i phoned them to discuss they reluctantly apologised and refunded £8! That's fantastic, thanks Pipers! What good is £8 going to do on Christmas Day! Had they told us they would be exchanging for a smaller bird then we would have ordered elsewhere! Totally unacceptable Pipers!”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback, and I’m genuinely sorry to hear about the mix-up with your order. I understand how frustrating it must have been to receive a smaller cockerel than expected, particularly for such a significant occasion as Christmas Day. We aim to keep our customers informed and delighted with their orders, so it’s disappointing to know we fell short this time. Your experience is invaluable to us, and we will be addressing your concerns with our team to ensure we communicate more effectively in the future. If you would like to discuss this matter further, please feel free to reach out to us at hello@pipersfarm.com. Best Wishes, James

Posted 7 months ago

“I will not be ordering from Pipers Farm again. They have let me down badly . I ordered from here to support a small business.”

Helpful Report

Posted 7 months ago

“Delivery was a day late my pigs in blankets were fully defrosted and a gammon joint had started to defrost I called them up and they told me it is totally safe to refreeze these items I have been in catering for years and know this not to be true they were not up for discussion just that it is safe to refreeze meat that has already been frozen an absolute joke .What a waste of my money as I now need to replace the items”

Helpful Report

Posted 7 months ago

Dear Rhonda, Thank you for sharing your experience with us. I sincerely apologise for the difficulties you faced with your order and the concerns regarding food safety. Your knowledge from years in catering certainly brings a valid perspective to the situation, we can assure you that you can re-freeze our meat if kept chilled during it's time after defrosting partly because of the incredibly high standards of cleanliness we adhere to during all stages of preparation. We appreciate your feedback as it helps us refine our processes and customer service. It’s our goal to ensure that every customer feels confident in their purchases. If you would like to discuss this further, please reach out to us directly at hello@pipersfarm.com, and we’ll do our best to address your concerns. Best Wishes, James

Posted 7 months ago

“I received very short-dated ambient items. I was fobbed off and told that it's because they work with artisan producers. I've ordered from plenty of similar companies in the past, and never had this issue. I would not order from them again.”

Helpful Report

Posted 7 months ago

“Absolutely hopeless in terms of delivery. You wait all day for a delivery to be told late in the day it'll be the next day. Dealing with Pipers Farm is simply not worth the stress and effort that's entailed in organising ones life around it's poor delivery practices.”

Helpful Report

Posted 7 months ago

Dear John, Thank you for taking the time to share your thoughts. I’m truly sorry to hear about your delivery experience and the frustration it caused you. We aim to provide a seamless service, and it’s clear we fell short in this instance. Your feedback is incredibly valuable to us as we continuously work to improve our processes. We understand that timely deliveries are vital to our customers, and I assure you that we are actively assessing our logistics to enhance our service. If you wish to discuss your experience further, please don’t hesitate to reach out to us at hello@pipersfarm.com. Best Wishes, James

Posted 7 months ago

“Part of order - which was placed in September - was cancelled the day before delivery in early December. Absolutely appalling attitude from Customer Service. I have been buying from Pipers Farm for years and I have never encountered such rudeness and unhelpful service from them.”

Helpful Report

Posted 7 months ago

“Poor service, can get just as good quality much cheaper”

Helpful Report

Posted 8 months ago

“Ordered some steaks and they didn't turn up. When I clicked the dpd message it said they couldn't deliver as they were perishable items. I have tried calling tge number on pipers farm website but no one answers. I have emailed thier customer service and still no response a week later. Poor!”

Helpful Report

Posted 8 months ago

Dear Christian, I'm truly sorry to hear about the issues you've faced with your order. We absolutely understand how frustrating it can be when expectations aren’t met. Please know that your feedback is invaluable to us, as it highlights areas we aim to improve upon. We are currently looking into our communication channels and logistics to ensure that such situations are addressed more promptly in the future. If you could please email hello@pipersfarm.com with your details, we can investigate the matter for you. Best Wishes, James

Posted 8 months ago

“Dissapointed.delivery fine but everything is frozen .so beef burgers can’t be separated ,bacon full of white bits in the pan that’s not a good cure.,it’s my first delivery and sadly my last £100odd wasted sadly really not what I expected.”

Helpful Report

Posted 9 months ago

Dear Pat, Thank you for sharing your experience with us. I’m really sorry to hear that your first order did not meet your expectations. We strive to ensure our customers are happy with their purchases, and it’s disappointing to hear that was not the case this time. As discussed in our emails regarding the issues with the frozen items and the bacon, we appreciate your feedback, as it helps us improve our service. We do recommend checking our product details, which provide information about our delivery methods and packaging. Best Wishes, James

Posted 9 months ago

“Disappointed that all food came frozen I wasn’t aware until I put it in the fridge and all the food went to waste, eat the steak and burgers.”

Helpful Report

Posted 9 months ago

Dear David, Thank you for your feedback regarding your recent order with Pipers Farm. I’m truly sorry to hear that you were disappointed with the products you received. We aim to provide clear information about our packaging and delivery methods, and I regret if this wasn’t communicated effectively as we do show this information on each of our product pages and also in our FAQs. Best Wishes, James

Posted 9 months ago

“Please can someone contact me as I haven’t received my order , it was due on the 11 th”

Helpful Report

Posted 9 months ago

Dear Maria, Thank you for contacting us, I can see that my colleague has responded to your email yesterday if you can please respond with the information requested then we can assist you further. Best Wishes, James

Posted 9 months ago

“My pork was very fatty more fat than meat won't buy that piece of meat again x”

Helpful Report

Posted 10 months ago

Dear Mavis, Thank you so much for taking the time to share your feedback about your recent experience with us at Pipers Farm. We truly appreciate your input and value your opinion. We would like to sincerely apologise for the disappointing quality of the pork you purchased. We understand how frustrating it can be to receive a piece of meat that had more fat than meat itself. This is certainly not the high standard we strive to maintain. To ensure we rectify this issue, we kindly ask for your assistance by contacting our customer service department with more details about your purchase. Could you please let us know the specific product you bought and the date of your purchase? This information will greatly help us identify any potential improvements needed in our sourcing or packaging process. At Pipers Farm, our aim is to always deliver exceptional products, and it is through feedback like yours that we can continuously enhance our offerings. Best Wishes, James

Posted 10 months ago

“Normally happy with our meat but ordered the pork belly this time. It arrived with lots of hairs still in the skin, impossible to to remove and did not dissappear when cooking. Very unediable and dissapointed with the quality of preparation.”

Helpful Report

Posted 11 months ago

Hi Sophie, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate it! We constantly strive to provide the best quality products, so I am sorry that your experience with our Native Breed Pork Belly fell below our usual high standards. Pork Belly is one of our most highly rated products and I would be happy to send you a replacement so that you can experience the true Pipers Farm Native Breed Pork Belly. I feel confident that your experience will be better with the rest of your order and If there is anything else we can assist you with or if you would like to arrange a replacement Pork Belly for you, please do not hesitate to get in touch us either by email or on the telephone on 01392 881 380. Once again, thank you for choosing Pipers Farm and for your valuable feedback. We are grateful to have you as a customer and we look forward to serving you again soon! Best wishes Georgina

Posted 10 months ago

Pipers Farm is rated 4.8 based on 6,477 reviews