Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pipers Farm Reviews

4.9 Rating 5,558 Reviews

97 %

of reviewers recommend Pipers Farm

Company Reviews

Product Reviews

4.9

Based on 5,558 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

Write Your review

Tell us how Pipers Farm made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Pipers Farm 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. Our recent order didn'tarrive. Very disapppppted. It was quite a large order for us.”

Posted 1 month ago

Hi Jeffrey, Thank you so much for taking the time to share your feedback about your recent order with Pipers Farm. We truly appreciate hearing from our customers and we're sorry to hear that your order didn't arrive as expected. We fully understand how disappointing this must have been, especially considering it was a large order for you. Regarding this order, we contacted you on the day of delivery, to advise DPD were expecting delays with your parcel, and as they were unable to resolve the issue, we issued a full refund and provided a complimentary gift card as an apology. We are so sorry for the inconvenience caused on this occasion and if there is anything further we can do to help please do let me know. We appreciate your ongoing support and loyalty to Pipers Farm, so we hope to hear from you again soon. Best regards, Georgina

Posted 1 month ago

“Unfortunately it’s the end of customer service. I’m left with £100 bill for meat that arrived late and is no good to me thanks to DPD tried to get help from you but unfortunately you would rather lose my custom. Very sad.”

Posted 1 month ago

Dear Wannie, Thank you for taking the time to share your feedback about your experience with Pipers Farm, and I am sorry that you were disappointed with the service provided by our courier, DPD. As I explained on the phone, you had chosen 'Standard Delivery' for your order, therefore DPD will deliver any time from 8am to 7pm on your selected day. Unfortunately DPD cannot guarantee the exact time of the delivery, or promise to deliver within a specific timeframe for the customer. I can see that you received this particular parcel at 12:33pm on your selected day. Please note, we do have the option for 'Express Delivery' (8am to 12pm) which would have been a better option if you required the parcel to be delivered within the morning. At Pipers Farm, we strive to provide exceptional customer service, and I am sorry that you felt that the team were unable to help on this occasion. As the parcel was out for delivery, we were unable to make any changes to the delivery time. We truly value your custom and it saddens us to hear that you feel we have let you down. Once again, we apologise for the negative experience you had, and we sincerely hope to have the opportunity to regain your trust and restore your faith in our service. Kind regards, Georgina Pipers Farm Customer Support

Posted 1 month ago

“Your steak tasted like cardboard”

Posted 3 months ago

Dear Robin, Thank you so much for taking the time to share your feedback of Pipers Farm. We truly appreciate customers like you who reach out and let us know about their experience. We apologize for the disappointment you felt with your steak tasting like cardboard. Our aim is to provide high-quality, delicious cuts of meat to our customers, so we deeply regret that we fell short of your expectations on this occasion. We genuinely value your opinion, and we would love the opportunity to make things right. Could you kindly provide us with more details about your experience? Specifically, we would like to know if there was anything specific that you think we could improve upon to prevent such issues in the future. Your expert input would enable us to deliver a better dining experience for all our customers. Once again, thank you, Robin, for bringing this matter to our attention. We hope to have the chance to restore your trust in our products and services. My email for you to contact me directly on is liz@pipersfarm.com Warm regards, Liz - Pipers Farm

Posted 3 months ago

“Huge expensive disappointment! I bought the goose for us to celebrate our grandsons first Christmas dinner. My son is a chef, he was cooking Christmas dinner he owns his own restaurants and is in the Michelin guide. So he knows what he is doing. The goose was an utter disaster, so little meat so much fat. My son was furious when he found out what I paid, about £111 and received about £10 back because of its weight. It only had to feed four adults plus an eleven month old baby boy with a healthy appetite. I bought the next size up from the one recommended for 4 people so we might have some left overs for Boxing Day. There was hardly any meat at all, we had a tiny bit of breast each plus a little piece of leg on Christmas Day and that was it. I have had goose many times at Christmas, it’s one of my favourites but never again will I buy it from Pipers. Huge expensive disappointment! I feel really gutted, what a huge expense for so little. I would have been better off buying a couple of ducks at Tescos!”

Posted 4 months ago

“Goose was very packed and kept cool with insulation. Delivery was on time. Unfortunately the goose was a negative experience. Giblets and goose fat was contained in a bag contributing to the weight of the goose. It was extremely fatty. After draining during cooking, the remainder goose meat was insufficient.”

Posted 4 months ago

“Sadly a very poor experience for me as a first time customer. I paid for a beef topside in the 1.4 to 1.9kg range and specifically asked for a 1.9kg cut (or as close as possible) as I was feeding a large gathering. When the beef arrived it was 1.48kg. I’m very sad this happened as it ruined my event and also I really wanted it to be a good experience to spread the word and for continued business, as me and my family believe in grass fed meat eating.”

Posted 4 months ago

Thank you for taking the time to share your experience with us, Shahzad. It's clear that our mistake caused you a lot of disappointment and this is not at all what we want for our customers. We apologize sincerely for the inconvenience that this has caused and we are certainly disappointed to have let you down. We would like to make things better and reclaim your trust in our service. Please do contact us on 01392 881380 or hello@pipersfarm.com and will do our best to help you Kind Regards Liz -Pipers Farm

Posted 4 months ago

“Initially not delivered then sent to incorrect address. Person I dealt with seemed quite uncaring.”

Posted 5 months ago

Dear Reena, Thank you so much for giving us your feedback about Piper's Farm. We truly appreciate you taking the time to share your experience with us. We apologize for the initial issue with your delivery not being sent out, and further, for it then being sent to an incorrect address. That should have been handled better and we're sorry for the inconvenience. We'd love to hear more from you - what could we have done differently to make things right? How can we make things better for you now? Please do let me know by email at hello@pipersfarm.com Thank you, Liz

Posted 5 months ago

“I was told that my order could not be delivered. On tryingt o re-arrange a delivery was told it ocul dnot be done so in time to fulfil my entertainment needs which I had planned. As such I requrested to cancel the order. I was pretty dissaopinted.”

Posted 6 months ago

Hi Joel We are so sorry to hear DPD did not deliver your parcel as we had hoped but I am grateful that you have let us know. I can see that Nathan has sent you an email asking when would be the best date for us to end a replacement order to you? I will resend the email now or alternatively you can call us on 01392 881380 and we can arrange a replacem,ent delivery for you. All the best Liz - Pipers Farm

Posted 6 months ago

“I have defrosted-(in the fridge) -a dover sole and a hake fillet - the sole stunk to high heaven and the hake ….if I get fish from the wet counter it doesn’t smell like those 2 items - I have hand caught scallops to come but I’m worried that I can’t eat them either”

Posted 7 months ago

Hi Ian, Thank you so much Ian for taking the time to tell us about your experience with us. We apologize for what you experienced and are sorry for the bad odour of the dover sole and hake. We appreciate the effort you made to buy fish from us and our sorry to hear this We want to make things better, please contact either myself or Nathan by email - hello@pipersfarm.com or telephone 01392 881380 and we will do our best to help Kind Regards Liz - Pipers Farm

Posted 7 months ago

“The package was delivered to the wrong address. My parcels are sometimes delivered there so the occupier has my contact details. By the time they came back, contacted me and I was able to pick it up it had defrosted. I emailed about this but no response. It was also left on the (wrong) front doorstep, I had specifically asked that this should not be done as packages left like that are routinely stolen. The product itself is good but this delivery issue which resulted in much of it being wasted will mean I am unlikely to order again.”

Posted 7 months ago

Thank you Zia for taking a moment to share your experience with us. We are sorry for the difficulties that you have had with your delivery and that much of the product was wasted as a result. We understand how inconvenient this must have been and that it may have caused you to lose out on the product. It's also concerning to hear that your parcel was delivered to the wrong address, and that it was left on your front doorstep, when you had requested that this should not be done as it can result in packages being stolen. We do value your feedback and I'd love the chance to make things better. Would you be wiling to send the email to us again? I am afraid I have scoured our inbox and I can not locate an email from you. the email address is Hello@pipersfarm.com We are always looking for ways to improve so your input would be greatly appreciated. Thank you for taking the time to share your review. All the best Liz -Pipers Farm

Posted 7 months ago

“I wasn't satisfied with the meat quality.”

Posted 8 months ago

Hi Michael, We are truly sorry to hear that you were not satisfied with the quality of the meat. We always strive to deliver the highest quality products to our customers, and it's disheartening to learn that we fell short of your expectations on this occasion. We take customer feedback seriously, as it helps us identify areas for improvement and ensure that we maintain our commitment to providing exceptional service and products. We understand the importance of receiving premium, tender, and delicious meat, and we regret that your order did not meet those standards. To proceed with your feedback, kindly reach out to our customer service team at hello@pipersfarm.com They will be able to assist you and ensure that your issue is resolved promptly and to your satisfaction. Kind regards Liz

Posted 8 months ago

“19 so have had to cancel dinner with Friends - really annoyed on the lack of comms on a first time order of £94 delivery charge as well my god I have bee royally ripped off”

Posted 1 year ago

Hi Jason, I am sorry to hear that you were disappointed with your first delivery from Pipers Farm, but grateful that you have taken the time to let me know by email. I have now shared your feedback with DOD and we have also refunded your Saturday delivery charge for you. We are so sorry that you were disappointed - please do let me know if there is anything else I can do to help? Best Wishes Pipers Farm

Posted 1 year ago

“Very Very disappointed. Had two excellent entrecote steaks and decided to order for a special occasion. On opening the packs, one steak was in two pieces clearly unusable for purpose, the other was almost in two pieces, not at all what you expect, especially as they arrive already frozen and in plastic within plastic so you cannot see on arrival otherwise I would have rejected them. Spoiled a special dinner.”

Posted 1 year ago

Hi Romaine, Thank you for your review and we are so sorry to hear that your steaks did not turn out as planned for your special occasion. I have passed this on to our team and they have been informed about this. Once again we would to apologise massively for this and want to make it up to you as best as possible. Many thanks, Pipers Farm

Posted 1 year ago

“Unfortunately we had bad serlion over priced steaks”

Posted 1 year ago

Hi Louise, I am so sorry to hear that you were disappointed with the Sirloin steaks from your recent order but I am grateful that you have let me know. Do contact our customer care team and I am sure they will be able to help you further. 01392 881380 All the best Pipers Farm

Posted 1 year ago

“Almost ruined Xmas, courier changed my delivery date with no notice and pipers was ignoring my calls , been with this company for several years , will definitely go to different company in future.”

Posted 1 year ago

“Very poor customer care regarding our xmas Turkey. No contact about lack of delivery. Had to purchase additional bird to cater for our guests. Eventually arrived 2 days late with no prior notification, too late to use at Xmas. When contacted you after Xmas , full of apologies and promise to get back with explanation. Still waiting for this.”

Posted 1 year ago

“Received my order a day late with chilled products out of temperature ( unsafe to eat). Emailed pipers farm twice and no response. Really poor experience !”

Posted 1 year ago

“Customer support was completely unavailable for days either by e mail or phone very poor”

Posted 1 year ago

“My order arrived 4 days before Christmas mostly defrosted - I didn't know what to do, as everyone said you shouldn't refreeze turkey etc. I tried ringing to ask for advice - there was no answer and message said to leave a message and they will get back to you - I did this a couple of times as no one got back to me. I also sent an email with no response. I was so worried about poisoning my Christmas guests! Very poor customer service. Still not heard back from anyone!”

Posted 1 year ago

“My order was delivered 21st December and items missing. I am very disappointed, firstly because it was requested especially by my mother-in-law and secondly because it is the first time I have ordered from this company. The 1kg Beet (unbeknown to me at first because the joint arrived frozenl joint bag was punctured, by the time i realised the beef had turned dark brown in colour. Therefore for I decided not to use and binned it. I spent £132 (£42 on a 1kg beef joint) cheeees and a few other bits. Very overpriced for vacpacked products. Sent emails and made numerous phone calls (just an automated message) I will not purchase from this company again.”

Posted 1 year ago

«
1
2
3
»

Pipers Farm is rated 4.9 based on 5,558 reviews