Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,852 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I thought I was buying fresh meat but the joints delivered were frozen. Will not purchase again.”

Helpful Report

Posted 1 month ago

Hi, We’re sorry to hear you were disappointed. Our meat is supplied frozen to preserve its quality and freshness, and this is clearly stated on each product page and in our FAQs before an order is placed. We appreciate that frozen meat may not be what every customer expects, but it is an important part of how we deliver our products safely and in the best possible condition. Best Wishes, James

Posted 4 weeks ago

“We ordered the essentials meat box. The chicken is tiny. The steak, we cannot identify the cut but they are less than a serving and very tough. Expensive for what is offered, we will not be ordering again”

Helpful Report

Posted 1 month ago

Hi Philip, We’re sorry to hear you were disappointed with your order. We can’t find any record of you contacting our Customer Service team about these concerns, so we haven’t had the opportunity to investigate or resolve them. The chicken weight is clearly stated on the product page, and the steak cut and details are also provided in the product description before purchase. We always encourage customers to contact us directly if an order doesn’t meet expectations, as our team is happy to look into any concerns. Best Wishes, James

Posted 1 month ago

“Very disappointing experience with Customer Service (Liz). We had a large(ish) delivery with steaks but everything arrived completely defrosted and noticeably warm with the delivery taking place outside of scheduled time at almost 10pm. We were denied a refund, having reasonably sent photos and multiple emails. This seems absurd that a company like this would encourage a potential health issue when strong potential of bacterial growth.”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We take the safe handling and delivery of our meat extremely seriously. Our delivery system is specifically designed to maintain the correct temperature throughout transit, and the condition of the products on arrival is assessed against those standards rather than simply whether the meat remains visibly frozen. We’re also sorry that you were unhappy with the response from our Customer Service team. However, we cannot agree that we would knowingly encourage a potential health issue. Food safety is fundamental to our business, and we would never advise a customer to consume meat that we believe is unsafe. Best Wishes, James

Posted 1 month ago

“not very nice, overly salty and takes over an hour to cook! wont be ordering again”

Helpful Report

Posted 2 months ago

Hi Dave, I’m really sorry to hear the dish was overly salty and took over an hour to cook. That isn’t what we want for your experience. If you’d like us to look into this, please contact our support team with your order details and we’ll assist further. (hello@~edenmoor.com) Best Wishes, Liz, Team Edenmoor (formerly Pipers Farm)

Posted 2 months ago

“re. brisket, delivery by DPD .messaged them to leave order at rear door on step. they messaged back saying delivery instructions were made. I left a insulated bag on the rear step then went to a hospital appointment, received a message saying delivery was made. note delivered on front open porch in full sun. not very good at all, if delivered by DPD in future I will not be ordering again. A.DYCHE@NTLWORLD.COM”

Helpful Report

Posted 4 months ago

“£137 for a roast of beef. Ok that’s fine for fresh food. But alas, the roast was frozen, rock hard. They tell me that’s what they do, freeze the beef. Avoid.”

Helpful Report

Posted 4 months ago

Hi J, We’re sorry to hear you were disappointed. As explained in our email correspondence, our products are professionally blast frozen at peak condition to preserve quality, freshness and consistency during storage and delivery without the need for additional ingredients that others may include and to also help minimise on food waste. This is clearly stated on the product page and our FAQs. Many customers specifically choose this option so they can store premium cuts safely without compromising quality. We appreciate that this may not have matched your expectation on this occasion, but we do stand firmly behind the quality and welfare standards of our beef. Best Wishes, James

Posted 4 months ago

“Unfortunately the beef wasn’t for me, tough. Chicken was ok. Beef was ok. Won’t order again unfortunately”

Helpful Report

Posted 5 months ago

Hi Ben, Thanks for taking the time to share your experience. I’m sorry to hear the beef was tough and that you didn’t have a positive overall experience. If you wanted for us to look into this, please do reach out to hello@edenmoor.com so that our customer service team can help look at any images of the product you may have along with details of cooking times etc. Best Wishes, James

Posted 5 months ago

“it was not in the box only the smoked Hichory Cynthia”

Helpful Report

Posted 3 years ago

“So disappointing, we have always got our Christmas and celebration meats from pipers farm and it has always been delicious, but this rolled leg of lamb was cooked exactly to your instructions, but was tough and grisley, even my grandson wouldn’t eat it and he eats everything. We won’t be coming back.”

Helpful Report

Posted 5 months ago

“My recent order from you arrived over 24 hours late, despite my having paid for express carriage. The sausages had defrosted. I was promised a refund of both sausages and carriage, but have not yet received it.”

Helpful Report

Posted 5 months ago

“Good products but seriously let down by only using DPD Why not give customers choice of courier so they actually get the product delivered? Apparently this was delivered to our porch!! This is not the 1st time previously out Xmas turkey was out for delivery for 2 days not good service fir meat delivery”

Helpful Report

Posted 5 months ago

“Very disappointed - i placed an order online but did not receive a confirmation of my order but instead received an email stating there was something left in my basket prompting me to place a duplicate order. When i realised this i phoned to cancel one order and the woman i spoke to offered no apology and was genuinely quite rude. When you charge your prices it is not simply the meet you expect to be better than the norm. Very disappointing and i will think twice before ordering again.”

Helpful Report

Posted 5 months ago

“After having a HORRIBLE thanksgiving turkey experience that I tried to provide feedback on, Pipers Farm continues to ask me for more reviews. Honestly, I will never buy from this company again and I feel sorely let down by the turkey that we had.”

Helpful Report

Posted 6 months ago

“Having used Pipers Farm a number of times, I have noticed that since it has been taken over and run by Edenmoor, the quality of meat and their very poor customer service has declined to such an extent that I have now switched supplier and would not recommend them”

Helpful Report

Posted 6 months ago

Hi David, Thank you for sharing your experience. I’m sorry to hear that you haven't had a positive one. I have checked the system and I cannot see that you have made any orders with us since December which was before we changed our name, if you could reach out and let us know the details of the order in question then the customer service team will look into this right away for you. Best Wishes, James

Posted 6 months ago

“Meat quality has gone right down and customer service is poor”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you for taking the time to leave us a review. I have taken a look at your account and I cannot see that we have had any contact from you, if you'd like to discuss something particular then please do email us at hello@edenmoor.com with the details so that we can review this for you. Best Wishes, James

Posted 6 months ago

“My delivery failed to turn up. Not only did that mean I had to make a last minute dash to the supermarket for inferior meat but to add to the upset Edenmoor are failing to take any responsibility. From the start of my email exchange with James from customer "care" I have felt pushed away and un heard. I feel like I've been robbed. No one is making any attempt to make good this problem.”

Helpful Report

Posted 6 months ago

Hi Bryony, We’re sorry to hear you feel disappointed with your experience. As discussed during several exchanges with our customer service team, we carried out a full review of the shipment with the courier. They confirmed that the standard notification email requesting payment of the required import tax was sent to you directly. Unfortunately, no response or payment was received, which meant the parcel could not be released for delivery to you. Our team has shared this information with you following confirmation from the courier, and all steps taken on our side were in line with the normal shipping process. Once a parcel is with the courier on the island, payment of any applicable import charges is required directly with them/customs in order for delivery to proceed. While we understand the situation was frustrating, we cannot accept responsibility where the courier’s process was correctly followed. Best Wishes, James

Posted 6 months ago

“Hello There was nothing at all wrong with the product. It was a gift for a friend. However…. I placed an order for a selected future date as the recipient was away and paid for the privilege. However when I received the confirmation the order stated it would be delivered the following day. I emailed immediately to get it changed to correct date but amazingly got told I couldn’t as it was already packaged and sent (within 10 mins of order placed). This is baffling. Didn’t even try to help instead concentrated on blaming me for ordering it incorrectly (that is admittedly plausible). Sadly I won’t be using your service again and will be warning all my bbq groups to also avoid using your service.”

Helpful Report

Posted 8 months ago

“Awful food all around. Tasteless and the turkey was inedible. When I contacted customer services I got a cold blunt reply offering h nothing at all. Not even a little sympathy. I won’t be using this company ever again and would not recommend them. We ended up feeding the £70 turkey to the dog.”

Helpful Report

Posted 9 months ago

Hi Ash, Thank you for taking the time to leave us a review. I can see that we have responded to your comments and questions by email and we are sorry that you didn't enjoy the taste of the item that you ordered as everything was butchered and prepared to our incredibly high standards. We hope you had a wonderful Christmas and enjoyed the other items that you ordered. Best Wishes, James

Posted 9 months ago

“Pre-ordered our Christmas delivery on 1 November for delivery on 23 December. The delivery never arrived... and the order hasn’t even been passed to DPD. Despite three emails, multiple phone calls, and repeated attempts via live chat, there has been no response whatsoever. No update, no explanation, no warning that our Christmas order wouldn’t arrive. Just complete silence. £180 has left my account since november and 'order confirmed', yet there is no food and no communication. That is not a delay or cancellation, it is a total failure of customer service and basic business responsibility. At best, this shows severe mismanagement. At worst, it feels like taking money for orders they are unable or unwilling to fulfil (bankruptcy?) Failing to deliver a Christmas order is bad enough. Failing to communicate at all is unacceptable. Judging by recent reviews, this is clearly not an isolated incident. I will never use Pipers Farm again and would strongly caution anyone considering them for something important like a Christmas order. This has been a stressful, disappointing experience and completely undermines any trust in the brand. Thankfully I live in London so lots of stores still open, but if I still lived in the countryside there would be no other choice. Not worth the risk ordering from them.”

Helpful Report

Posted 9 months ago

“Mis-sold 4kg Christmas cockerel. We paid £71 for a 4kg cockerel only to receive a 3.27kg cockerel this morning - 23rd Dec. We've been trying to get hold of them all day via phone, email, web-chat and Facebook. No answer. Shockingly bad service. We would never use them again and suggest you don't waste your time or money either.”

Helpful Report

Posted 9 months ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,852 reviews