Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,483 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great company! The meat is incredible, such high quality and butchered beautifully. Love the use of regenerative farming techniques like mob grazing! So great for the soil which is fantastic (read sacred cow to find out why this is so great) the animal welfare is the best I've seen, I think companies like this need to be supported and protected. Last thing the price is great and the rewards are brilliant. Will keep recommending to everyone and ordering weekly.”

Helpful Report

Posted 2 years ago

Hello Ben Wow, thank you so much for this absolutely fantastic review about us here at Pipers Farm. To see what you have had to say about us here is brilliant and we are thrilled to see all of these positive things you have mentioned, I will make sure that the team sees this. We at Pipers Farm believe that our farming techniques are the best way for our animals to live a happy life and then be able to produce the best products for our customers than to have. We are so glad to hear that you're so happy with this and with how we run things here and so glad to have your support. Thank you so much for taking the time to write this review, we can't wait to hear about your future orders. Many thanks Pipers Farm

Posted 2 years ago

“I’ve been ordering meat boxes from Pipers Farm for a long time, but my latest experience (Order No. PFS440953) has completely put me off ever buying from them again. My delivery was due yesterday with DPD, but when I checked the tracking link, I saw it had been delivered to the wrong house. Hours later I managed to track it down, only to find that the person at that address had passed it on to someone else, and eventually the box was brought back to me late in the evening. By then, despite being unopened, all of the meat was completely defrosted. The next day I called Pipers Farm to explain and request a refund, but was told that wasn’t possible because I had “received my box in the end.” To make matters worse, the staff member even suggested that I simply refreeze the meat — advice that anyone dealing with food should know is unsafe and irresponsible. This was a large order I had planned to freeze and use over time, and now it’s unusable. Regardless of whether DPD was at fault, Pipers Farm chose the courier and should stand behind their products and their customers. Instead, they refused to take responsibility and offered dangerously bad food safety advice. I can no longer recommend Pipers Farm to anyone. Poor service, no accountability, and a shocking disregard for customer safety.”

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Posted 5 days ago

“I had a wonderful experience here. The service and presentation were excellent, and the meat was absolutely delicious – full of flavor and perfectly prepared. Highly recommended!”

Helpful Report

Posted 1 week ago

“We Ordered the steak tasting box and were not disappointed, the cuts we excellent, you can definitely taste the quality. Looking forward to trying the grass feed beef Chateaubriand sharing steak”

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Posted 3 weeks ago

Hi Caroline, Thank you so much for your amazing 5-star review! We’re thrilled to hear you enjoyed the steak tasting box and could really taste the quality in every cut. It sounds like you have a fantastic culinary experience ahead with our grass-fed beef Chateaubriand sharing steak! We can’t wait to hear your thoughts once you try it! Best Wishes, James

Posted 2 weeks ago

“We've ordered from Pipers Farm for years, and have always been happy with the quality of their meat and the customer service. Whenever I've forgotten to order something, I can phone and add an extra couple of things a few days before delivery is due. They offer a far greater variety of offal and cheaper cuts than any local butchers to us, and it's convenient to fill the freezer every few months. Their sausages are the best you'll ever taste!”

Helpful Report

Posted 3 weeks ago

Hi Lisa, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve been happy with our meat quality and customer service for years. It’s great to know that our flexibility with adding to your order has come in handy. We take pride in offering a wide variety of offal and affordable cuts, and it’s wonderful to hear you’re filling your freezer with us! Your compliment on our sausages truly warms our hearts. We can’t wait to serve you again soon! Best Wishes, James

Posted 3 weeks ago

“Quality food that is not cheap but neither extortionally expensive. Great selection and delivery by DPD has always been excellent. Recommended especially for Carnivore Dieticians.”

Helpful Report

Posted 1 month ago

“Hi, recently I got my order on Tuesday after ordering on thursday 24.07, everything was great however the 2x sourdoughs were disappointing as they were so hard and dry. I was expecting to taste the best sourdough of my life but they just didn't seem fresh maybe due to the fact we ordered on a thursday and didn't receive until Tuesday. We really love Pipers farm but this was rather disappointing. Thanks and best wishes”

Helpful Report

Posted 1 month ago

Hi Christopher, Thank you for your feedback and for sharing your experience with us. We’re delighted to hear that you love Pipers Farm, but we genuinely regret that the sourdough did not meet your expectations. We understand how disappointing it can be to receive bread that isn't as fresh as you hoped. I have checked our inbox and I can't see that we have had any contact from you regarding this, would you be able to send us your order details at hello@pipersfarm.com so that we can look into this and get to resolving things for you? We appreciate your support and hope to bring you an improved experience with our products in the future! Best Wishes, James

Posted 1 month ago

“Good, informative website & ordering process. Timely delivery and secure packaging ensuring food was in its best condition. Excellent products - this order included cheeses and charcuterie which is exceptionally delicious! Thank you Pipers!”

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Posted 1 month ago

Hi Linda, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website informative and the ordering process seamless. It’s fantastic that the delivery and packaging kept your products in top condition. Your kind words about our cheeses and charcuterie are truly appreciated, and we’re thrilled they met your expectations! We can’t wait to serve you again with more delicious offerings in the future! Best Wishes, James

Posted 1 month ago

“I love products and the ideas and values behind it. The only thing that could improve: I received my order in late afternoon of warm summer day and quite a few products were defrosted. Maybe additional ice pack could help with this, as I am worried now to order fish. Thank you :)”

Helpful Report

Posted 1 month ago

Hi Julija, Thank you for your lovely 4-star review! We’re so glad to hear that you love our products and the values behind Pipers Farm. We completely understand your concerns regarding the temperature of the items during delivery, especially in warm summer days. Your suggestion about using an additional ice pack is valuable, and we will certainly look into it to enhance our delivery experience for you and all our customers. We appreciate your feedback and hope to welcome you back soon for more delicious offerings! Best Wishes, James

Posted 1 month ago

“Excellent produce all across the board, top notch customer service and timely deliveries. Highly recommend”

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Posted 1 month ago

“I just made my 3rd order with Pipers Farm. Meat is top notch quality and taste. I bought different products (except pork) and all was just like on the photo and how described. I had only one issue with delivery last time where my package was thrown over the garden gate into my garden despite warning on my gate that I have a bunny running around in the garden. Firstly I don’t want my food to be treated like this and more importantly my bunny could have been hurt or killed with that heavy package. I did email Pipers Farm about this but didn’t get any response.”

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Posted 1 month ago

Hi Ren, Thank you for your wonderful 5-star review! We're thrilled to hear that the quality and taste of our meat have impressed you. We truly value your feedback regarding the delivery experience, and we apologise for any distress caused by the way your package was handled. Your bunny’s safety is very important, and we will definitely address this with our courier partners to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to continue serving you with top-notch produce in the future! Best Wishes, James

Posted 1 month ago

“im pretty new to Pipers farm but my first order of beef ans lamb were fab , iv just put another order onfor the free range chicken ,steak and beef sirlion and if the last order was anything to go by this next one will be as good , no problems with delivery comunication nothing just as smooth as the taste of their produce , im happy iv found at last a 1st class online supplier .Belinda Smith”

Helpful Report

Posted 2 months ago

Hi Belinda, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your first order of beef and lamb was as good as we'd expect it to be, and it's wonderful to know that you’re excited about your next order. It’s our aim to provide smooth deliveries and top-notch communication, so it’s great to hear that we hit the mark! We’re so glad you found us and look forward to providing you with more first-class produce in the future. Best Wishes, James

Posted 2 months ago

“The meat is beautiful and so tasty, just melts in the mouth once cooked in my air fryer and very well packaged - Will definitely remain a customer!”

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Posted 2 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find our meat so beautiful and tasty, and it’s wonderful to know it melts in your mouth when cooked. We take great care in packaging to ensure everything arrives in perfect condition, so it’s delightful to hear you appreciated that as well. We look forward to serving you again and being part of your delicious meals! Best Wishes, James

Posted 2 months ago

“Absolutely disgusted by the shoddy level of customer service I've recived this time round on my order. An error on the Piper's Farm website meant that they'd automatically allocated a different date for delivery, meaning that the food wasn't here for my special celebration lunch. My order confirmation even said 'Delivery Date:' but with a blank space and no date on it. I emailed them well before the delivery date which they seemed to have randomly decided for me, and said I'd need to cancel the order as I won't need the food or be in to take stock of it, but Piper's Farm have repeatedly ignored my emails and just tried to pass the buck. This is my fifth time ordering from them but I won't make this mistake again as the customer service is really really disappointing, and they have refused to take responsibiity for their own website error.”

Helpful Report

Posted 2 months ago

Hi Lizzie, I’m truly sorry to hear about your experience with our customer service and the delivery issue you faced. It’s concerning to learn that our website caused confusion, and I completely understand how disappointing that must have been, especially for a special occasion. I apologise for any frustration caused by our communication, and I assure you that your feedback about our customer service is important to us. We strive to take responsibility and ensure our customers feel heard and valued. Thank you for taking the time to let us know about your experience. I hope you'll consider giving us another chance in the future. Best Wishes, James

Posted 2 months ago

“Easy to navigate web page, all items delivered very well packaged. I purchased 10kg beef bones & 10 chicken carcasses for broth. Very reasonable prices. Delivery driver very helpful. Would definitely recommend, will certainly be returning when I’m all brother out!”

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Posted 2 months ago

Hi Rob, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our web page easy to navigate and that your order arrived well packaged. It’s great to know you appreciate our reasonable prices and that the delivery driver was helpful. We truly appreciate your recommendation and look forward to welcoming you back for more broth-making adventures! Warm regards, Team Pipers Farm

Posted 2 months ago

“I was excited to place my first order with Pipers Far, a £35 basket of quality meat, including hard-to-find organ cuts. As a first-time customer, I received a promotional email offering a discount code. But when I tried to use it, it didn’t work. Only after digging through a very very long email did I find a tiny line in a tiny font at the bottom: a £75 minimum spend was required. This wasn’t made clear upfront, and as a new customer, it felt misleading. When I raised the issue, customer service was polite but dismissive. No goodwill gesture, no apology, just a vague note that my feedback would be "passed to marketing." I wasn’t expecting the red carpet, but a small gesture or even genuine engagement would have gone a long way. Sadly, this left a sour taste. I want to support ethical, local food producers but trust and clarity matter. I hope they improve how they communicate with new customers.”

Helpful Report

Posted 2 months ago

Hi Atul, Thank you for sharing your experience with us. I genuinely appreciate your feedback and understand how frustrating it can be to encounter unexpected conditions, especially as a first-time customer. We strive for clear communication, and I’m sorry that the details regarding the discount code were not more prominent. I also regret that our customer service response did not meet your expectations. We aim to provide not just assistance but also a sense of connection and appreciation to all of our customers. Your input regarding how we engage with new customers is invaluable, and I assure you that it will be taken on board. I hope that you might consider giving us another chance in the future. Best wishes, Team Pipers Farm

Posted 2 months ago

“hello i recieved my first order from Pipers farm and so far all is good , a fatastic piece of sirloin which we are having later and it looks delish and a piece of lamb which has gone into the freezer , a great and careing family who give their best to good farming practice , i have already spread the word and look forwad to future orders , thankyou all take care x”

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Posted 3 months ago

Helpful Report

Posted 3 months ago

Hi Belinda, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying your first order from Pipers Farm. It’s great to know that you appreciate our commitment to good farming practices. We truly value your support and can’t wait to serve you again in the future! Best Wishes, James

Posted 2 months ago

“was pleasently surprised at the quality of the meats that i have cooked so far”

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Posted 3 months ago

Hi Denise, Thank you so much for your amazing 5-star review! We’re delighted to hear that you were pleasantly surprised by the quality of our meats. It’s wonderful to know you’re enjoying your cooking experience with us. Your feedback truly means the world to us, and we look forward to being a part of your culinary adventures again soon! Best Wishes, James

Posted 3 months ago

“Very pleased with the chicken, pork steaks, and gammon which was very tasty. The sour dough bread unfortunately was very hard and stale could not cut slices Very well had to toast most of it and discard the rest which was not a good experience.”

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Posted 3 months ago

“Good quality meat, swiftly delivered.”

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Posted 3 months ago

Hi Lucia, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received good quality meat and that it was swiftly delivered. It’s always our aim to ensure a seamless experience for our customers. Your kind words mean a lot to us, and we can’t wait to welcome you back for your next order! Best Wishes, James

Posted 3 months ago

Pipers Farm is rated 4.8 based on 6,483 reviews