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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,680 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,742
 Insights Metrics Info
4.8
Based on 6,680 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ben Nash
Verified Reviewer
“What a great company! The meat is incredible, such high quality and butchered beautifully. Love the use of regenerative farming techniques like mob grazing! So great for the soil which is fantastic (read sacred cow to find out why this is so great) the animal welfare is the best I've seen, I think companies like this need to be supported and protected. Last thing the price is great and the rewards are brilliant. Will keep recommending to everyone and ordering weekly.”
Helpful Report
Posted 2 years ago
Hello Ben Wow, thank you so much for this absolutely fantastic review about us here at Pipers Farm. To see what you have had to say about us here is brilliant and we are thrilled to see all of these positive things you have mentioned, I will make sure that the team sees this. We at Pipers Farm believe that our farming techniques are the best way for our animals to live a happy life and then be able to produce the best products for our customers than to have. We are so glad to hear that you're so happy with this and with how we run things here and so glad to have your support. Thank you so much for taking the time to write this review, we can't wait to hear about your future orders. Many thanks Pipers Farm
Posted 2 years ago
Pete Barrett
Verified Buyer
“Pipers Farm, nor titled Edenmoor. A sustainably orientated farming community covering several animal groups. The way food in this country should be produced and not flown half way around the world where we receive little or no information on the animals themselves. Edenmore is different, open and transparent. A bit pricey of course, but you pay for the peace of mind knowing the animals welfare is treated correctly. Excellent quality, providing slightly harder to get cut meats. Delivery is quick and well thought out packaging. Keep up the good work.”
Helpful Report
Posted 16 hours ago
Hi Pete, Thank you for the thoughtful review! We’re glad our open and transparent approach, along with compassionate animal welfare and reliable delivery, resonates with you. We appreciate your support. Best Wishes, James
Posted 15 hours ago
Bryony Richardson
Verified Reviewer
“My delivery failed to turn up. Not only did that mean I had to make a last minute dash to the supermarket for inferior meat but to add to the upset Edenmoor are failing to take any responsibility. From the start of my email exchange with James from customer "care" I have felt pushed away and un heard. I feel like I've been robbed. No one is making any attempt to make good this problem.”
Helpful Report
Posted 17 hours ago
Hi Bryony, We’re sorry to hear you feel disappointed with your experience. As discussed during several exchanges with our customer service team, we carried out a full review of the shipment with the courier. They confirmed that the standard notification email requesting payment of the required import tax was sent to you directly. Unfortunately, no response or payment was received, which meant the parcel could not be released for delivery to you. Our team has shared this information with you following confirmation from the courier, and all steps taken on our side were in line with the normal shipping process. Once a parcel is with the courier on the island, payment of any applicable import charges is required directly with them/customs in order for delivery to proceed. While we understand the situation was frustrating, we cannot accept responsibility where the courier’s process was correctly followed. Best Wishes, James
Posted 16 hours ago
PAMELA MASH
Verified Reviewer
“At Christmas I ordered Turkey,Rib of Beef and Pigs in blankets. Firstly I was in hospital over Christmas so everything went into the freezer. Cooked the Turkey and Pigs in blankets in January and it was delicious. Only got around to cooking the rib of beef last week and my goodness what a treat it melted in your mouth. I am not a great cook but this beef was so tender and tasty even my husband kept commenting on how great it was. I will be ordering exactly the same again. Thank you Pipers (Edenmoor)”
Helpful Report
Posted 17 hours ago
Sue Thomas
Verified Buyer
“Whether it be Christmas or a rainy Wednesday in March, one thing stands out..... The quality and sustainability of Pipers Farm or Edenmoor as we now know them. I have been a customer there for a long time, and have never been disappointed. Their delivery is simple to organise and is a very reliable service. From sausages, and burgers to splendid Christmas fare and Chateaubriand their meats are simply delicious. Would I recommend them? Wholeheartedly!!”
Helpful Report
Posted 1 day ago
Hi Sue, Thank you for the wonderful 5-star feedback. We’re delighted that Edenmoor continues to meet your expectations for quality and sustainability, and that our delivery service works well for you. We truly appreciate your loyalty and kind recommendation. Best Wishes, James
Posted 19 hours ago
Carley Julian
Verified Buyer
“Order each month and used for a number of years - great quality meet and products! 100% recommend.”
Helpful Report
Posted 1 day ago
Hi Carley, Thank you for the wonderful 5-star feedback. We’re delighted that you’ve enjoyed consistent quality and that you’ve been with us for so many years. Your continued support and recommendation mean a lot. Best Wishes, James
Posted 19 hours ago
Jenny Scott
Verified Buyer
“Superior Quality meat full of flavour, worth every penny I would highly recommend.”
Helpful Report
Posted 1 day ago
Hi Jenny, Thank you for the 5-star feedback. We’re delighted you’ve enjoyed the superior quality and flavour of our meat and that you feel it’s worth every penny. We truly appreciate your recommendation and support. Best Wishes, James
Posted 19 hours ago
Anne M Gorman
Verified Buyer
“Excellent from order to delivery and even better when served. My family and I enjoy it very much. Thank you Edenmoor-Pipers Farm”
Helpful Report
Posted 4 days ago
Lesley Keen
Verified Buyer
“Love the products from Pipers Farm. Had a few orders & I have to say that I have never had a bad bit of meat. I also think the boxes are very good value. I would recommend giving their products a try if you haven’t yet.”
Helpful Report
Posted 4 days ago
Maggie Scott
Verified Buyer
“Excellent meat as usual. But your pastry needs work or less if it. Very tough and bland. Needs lighter hand and much more butter.”
Helpful Report
Posted 1 week ago
Hi Maggie, Thank you for the review. We’re glad you’re happy with the meat, and we appreciate your pastry feedback, we will make sure the information is passed on to the relevant team. Best Wishes, James
Posted 1 week ago
Niki Craveiro
Verified Buyer
“Exceptional quality, fresh! real food!!”
Helpful Report
Posted 1 week ago
Ursula Sait
Verified Buyer
“great quality and prompt delivery as always - a happy customer - thank you”
Helpful Report
Posted 1 week ago
Dougal Bryce
Verified Buyer
“Had our Venison Filet yesterday for Sunday diner, it was absolutely delicious, beautiful piece of meat.”
Helpful Report
Posted 1 week ago
Hi Dougal, Thank you for the 5 star review. We’re really glad the Venison Fillet made for a delicious Sunday dinner and that you enjoyed it. We appreciate your support and look forward to serving you again. Best Wishes, James
Posted 1 week ago
Pat Dawson
Verified Buyer
“Very tasty tender lamb”
Helpful Report
Posted 1 week ago
Judith Klingels
Verified Buyer
“For well over a decade, I've been a happy Pipers Farm (now Edenmoor) customer. Their superb range of grass-fed meat, and now sustainable fish, never fails to please. Highly recommended for anyone concerned about healthy eating!”
Helpful Report
Posted 2 weeks ago
Hi Judith, Thank you for the 5-star review. We’re really glad you’ve enjoyed our grass-fed meat and sustainable fish, and that Edenmoor continues to please after the name change. We truly appreciate your loyalty and recommendation. Warm regards, Liz & Team Edenmoor (formerly Pipers Farm)
Posted 2 weeks ago
Linda MAYLES
Verified Buyer
“High quality products and excellent delivery service.”
Helpful Report
Posted 2 weeks ago
Hi Linda, Thank you for the 5-star review. We’re really glad you’re enjoying the high quality products and our delivery service. We appreciate your support and are happy you’ve had a positive experience with Edenmoor. Kind regards, Liz & Team Edenmoor (formerly Pipers Farm)
Posted 2 weeks ago
Fiona Richards
Verified Buyer
“I love the ethos of Edenmoor. I’ve ordered from you for a few years now. I’ve never been disappointed in anything I have received.”
Helpful Report
Posted 2 weeks ago
Hi Fiona, Thank you for the 5-star review. We’re really glad you love our ethos and that you’ve ordered with us for a few years now and have never been disappointed. We truly appreciate your loyalty and support. Warm regards, Liz & Team Edenmoor (formerly Pipers Farm)
Posted 2 weeks ago
Helen Sargent
Verified Buyer
“Ordered a selection of meats & so far all been very good”
Helpful Report
Posted 2 weeks ago
Hi Helen, Thank you for the 5-star review. We’re really glad the selection of meats has been very good so far. We appreciate your support and look forward to continuing to satisfy. Warm regards, Liz & Team Edenmoor (formerly Pipers Farm)
Posted 2 weeks ago
Jayne Cator
Unverified Reviewer
“I bought the rolled beef brisket for £19 and I was sadly disappointed. It was very fatty and gristly. Most of it went out for the dog. Have photo but it won’t let me upload. Everything else I bought was fab”
Helpful Report
Posted 2 weeks ago
Hi Jayne, Sorry to hear the rolled beef brisket was fatty and wasn’t up to expectations. We appreciate you letting us know and we’re glad the rest of your order was fab. If you’d like, please share any photos later or share your order number and batch details so we can look into it and pass your feedback to the team. If you could email your comments and the image to hello@edenmoor, we will then be able to look into this further for you Warm regards, Liz & Team Edenmoor
Posted 2 weeks ago
Joan Couchman
Verified Buyer
“Great service. Quick delivery. Well packaged”
Helpful Report
Posted 2 weeks ago
Hi Joan, Thank you for the 5-star review. We're glad you had great service, quick delivery, and well-packaged items. Best Wishes Liz & Team Edenmoor
Posted 2 weeks ago
Wendy Hill
Verified Buyer
“We have been customers of Pipers Farm for some time now as only eating properly free range and ethically reared meat is our priority when buying. Everything we have ordered has been excellent quality and delivery is flexible and always on schedule. We will continue to support such a great business.”
Helpful Report
Posted 2 weeks ago
Hi Wendy, Thank you for the fantastic 5-star review. We’re really glad you’re happy with the quality and that delivery continues to work well for you. We appreciate your continued support. Best wishes, Liz & Team Edenmoor
Posted 2 weeks ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,680 reviews
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