Edenmoor (formerly Pipers Farm) have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The fruit was ok but there wasn’t enough for the price I paid
”
- Joseph Curtis
“
Quality of products is outstanding. Worth every penny of the price. I will definitely order again.
”
- Marcin Kluza
“
So far have eaten the chicken breasts. Rest of order is in the freezer! The chicken was delicious.
I would say some of the prices are a bit steep. If you could bring the price down a bit for a bulk buy,for example, that would help those of us on low incomes
”
- M E JOHNSON
“
Delivery service excellent. Never a doubt about taste and quality of food.
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- Jane Chapman
“
We don’t use anyone else. Great products, well packaged, delivery always on time and cool on arrival. Just what you need!
”
- Sto
“
Wonderful shopping experience from order through delivery companies that they use. Food just the highest quality. Ribeyes are extremely tasty. Top quality company.
”
- Anita Roope
“
My recent order from you arrived over 24 hours late, despite my having paid for express carriage. The sausages had defrosted. I was promised a refund of both sausages and carriage, but have not yet received it.
”
- Marylin Johnstone
“
I placed an order for pork pies and chicken pies and what really grabbed my attention was the chicken curry, so that went into my order. When my order arrived it was incomplete, chicken curry was missing. Not happy with the after sales service either, they did refund my money, but I would have preferred a complete order. Won't be ordering again!
”
- Robert Coe
“
The next day I called Pipers Farm to explain and request a refund, but was told that wasn’t possible because I had “received my box in the end.
”
- Evelina Ivanova
“
Fabulous quality meat, poultry and other products.
I have always had great service from Edenmoor(Pipers Farm).
”
- Kay Cain
“
Delivery service excellent. Never a doubt about taste and quality of food.
”
- Jane Chapman
“
As farmers ourselves we value great local procuce, and that is what we got. Great service fantastic produce and delivered the next day.
”
- JACQUELINE TOOBY