Edenmoor (formerly Pipers Farm) have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The fruit was ok but there wasn’t enough for the price I paid
”
- Joseph Curtis
“
Quality of products is outstanding. Worth every penny of the price. I will definitely order again.
”
- Marcin Kluza
“
So far have eaten the chicken breasts. Rest of order is in the freezer! The chicken was delicious.
I would say some of the prices are a bit steep. If you could bring the price down a bit for a bulk buy,for example, that would help those of us on low incomes
”
- M E JOHNSON
“
Food is great delivery not so great arrived at 19:00 box was soggy from the melted ice packs it looked as if it had been on his van for 24hrs.
”
- L Southern
“
The quality of the meat is excellent. It's so important to us that we eat meat from animals that have been reared in an ethical manner. It's certainly reflected in the taste. The website is easy to navigate and informative. Straight away, you are given a delivery date, which is extremely helpful! Everything arrives beautifully packaged and ready to go straight into the freezer.
”
- Barbara Walter
“
Delivery on time and it arrived in perfect condition
I had cannon of lamb which was delicious
”
- BARBARA STUBBINGS
“
My recent order from you arrived over 24 hours late, despite my having paid for express carriage. The sausages had defrosted. I was promised a refund of both sausages and carriage, but have not yet received it.
”
- Marylin Johnstone
“
I placed an order for pork pies and chicken pies and what really grabbed my attention was the chicken curry, so that went into my order. When my order arrived it was incomplete, chicken curry was missing. Not happy with the after sales service either, they did refund my money, but I would have preferred a complete order. Won't be ordering again!
”
- Robert Coe
“
The next day I called Pipers Farm to explain and request a refund, but was told that wasn’t possible because I had “received my box in the end.
”
- Evelina Ivanova
“
Excellent service and products
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- William Luscombe
“
Consistently great food and service.
”
- Maureen Chenneour
“
Fantastic customer service, prompt delivery, delicious meat … what more could you want - 5 stars 🌟
”
- Lottie Carey