Edenmoor (formerly Pipers Farm) have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
So far have eaten the chicken breasts. Rest of order is in the freezer! The chicken was delicious.
I would say some of the prices are a bit steep. If you could bring the price down a bit for a bulk buy,for example, that would help those of us on low incomes
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- M E JOHNSON
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So anyone looking for a supply of nutritious meat, produced in the right way, at a very fair price delivered with care within the given one hour time slot by DPD look no further than Pipers Farm.
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- Trevor Hoad
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Always great quality produce at a reasonable price
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- James Bambroffe
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Delivery was on the right day.
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- Alison Lewin
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Fast delivery, products excellent
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- BOB HARVEY
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Great choice of products and quick delivery. The quality of the grass fed and free range meats taste so much better than anything else I have purchased from.
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- Sharon Allen
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My recent order from you arrived over 24 hours late, despite my having paid for express carriage. The sausages had defrosted. I was promised a refund of both sausages and carriage, but have not yet received it.
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- Marylin Johnstone
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I placed an order for pork pies and chicken pies and what really grabbed my attention was the chicken curry, so that went into my order. When my order arrived it was incomplete, chicken curry was missing. Not happy with the after sales service either, they did refund my money, but I would have preferred a complete order. Won't be ordering again!
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- Robert Coe
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The next day I called Pipers Farm to explain and request a refund, but was told that wasn’t possible because I had “received my box in the end.
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- Evelina Ivanova
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Great Service, providing a safe packaging,
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- Maryam Niami
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Disappointing order from Edenmoor (first since Piper’s Farm rebrand). Some meat had defrosted on the way and one product was already past its use by date. The beef short ribs were SO fatty that there was hardly any usable meat on them. I’d had them before and they were significantly better. I hope this drop in quality is a one off problem and not because of the rebrand. Customer service dealt with the issues swiftly and satisfactorily.
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- E Williams
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We have been keen to eat grass-fed, organic products for some time now and had previously tried this service when it was known as Pipers.
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- Victoria DOLLARD
