Edenmoor (formerly Pipers Farm) have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The fruit was ok but there wasn’t enough for the price I paid
”
- Joseph Curtis
“
Quality of products is outstanding. Worth every penny of the price. I will definitely order again.
”
- Marcin Kluza
“
So far have eaten the chicken breasts. Rest of order is in the freezer! The chicken was delicious.
I would say some of the prices are a bit steep. If you could bring the price down a bit for a bulk buy,for example, that would help those of us on low incomes
”
- M E JOHNSON
“
First delivery, arrived on time and the quailty of the meat is superb.
”
- Debbie Burbage
“
Great meat especially love the pork and duck.
Efficient service and delivery
”
- Pam Reid
“
Delivery service excellent. Never a doubt about taste and quality of food.
”
- Jane Chapman
“
Very disappointing experience with Customer Service (Liz). We had a large(ish) delivery with steaks but everything arrived completely defrosted and noticeably warm with the delivery taking place outside of scheduled time at almost 10pm. We were denied a refund, having reasonably sent photos and multiple emails. This seems absurd that a company like this would encourage a potential health issue when strong potential of bacterial growth.
”
- Tom
“
My recent order from you arrived over 24 hours late, despite my having paid for express carriage. The sausages had defrosted. I was promised a refund of both sausages and carriage, but have not yet received it.
”
- Marylin Johnstone
“
I placed an order for pork pies and chicken pies and what really grabbed my attention was the chicken curry, so that went into my order. When my order arrived it was incomplete, chicken curry was missing. Not happy with the after sales service either, they did refund my money, but I would have preferred a complete order. Won't be ordering again!
”
- Robert Coe
“
Great meat especially love the pork and duck.
Efficient service and delivery
”
- Pam Reid
“
Service excellent. Arrived quickly. Only thing was I found the portions quite small.
”
- Tracey Pleece
“
great service and execellent quality of steak and duck
”
- Steven Mackay