Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,831 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

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Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really sorry but bit disappointed I’m afraid. Was so looking forward to my meat hamper ..Pork chops all fat no meat, which I would normally not mind as love pork fat, but they were rindless so no crackling. Ordered a loaf of bread but that had been previously frozen as could see from the little white grains. Positive note.. lovely sausages and no artificial ingredients or fillers, hence my order as so hard to find quality meat with no awful preservatives and harmful sulphites. Unfortunately won’t be ordering again just for sausages though.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you so much for taking the time to share your feedback about your recent experience with Pipers Farm. We value your opinion and appreciate your thoughts on our products. We are sorry to hear that you did not enjoy the Pork Chops within the Spring Meat Box, but I am pleased to hear that you enjoyed our Plain Pork Sausages. We have a large offering of delicious meats and produce on our website, so I hope you will return to Pipers Farm to enjoy our range of meats which are farmed sustainably by small-scale farmers. Thank you again for your honest feedback. Best wishes Georgina

Posted 2 years ago

“I’ve always been very pleased with my purchases from Pipers Farm but I recently bought some steak & Stilton pies and was disappointed. They were dry, I thought they were going to have gravy inside but it seems not !!”

Helpful Report

Posted 2 years ago

Dear Tracey, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience at Pipers Farm. We truly appreciate hearing from our customers, as it helps us understand how we can improve our products and service. Our Handmade Steak & Stilton Pies use the finest ingredients, and I am sorry that you were left disappointed. If you are looking for an alternative, I would highly recommend the Handmade Steak & Ale Pies which are packed full of tender chunks of succulent Pipers Farm 100% Grass Fed native breed beef, slow-cooked to perfection, nestled in a dark, rich ale-infused gravy, all neatly wrapped up in delicious buttery pastry. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We are always here to help and ensure your continued satisfaction. Once again, thank you for your feedback. We look forward to serving you again in the future! Best wishes, Georgina

Posted 2 years ago

“I have been buying from pipers farm for many years. The quality of the meat is excellent,pork chops ,goose ,steaks ,turkey,lamb etc all mouthwatering delicious. Service excellent.”

Helpful Report

Posted 2 years ago

Dear Mandy, Thank you so much for sharing your feedback about your experiences with Pipers Farm! We truly appreciate customers like you taking the time to let us know how we are doing. We are delighted to hear that you enjoyed the quality of our meat and found it to be delicious. Ensuring that our products are of the highest quality is one of our top priorities, so your positive comments truly mean a lot to us. With this in mind, I wondered why you scored us a 3 star, and what we can do to bring this score to a 5 star? I look forward to hearing your thoughts so we can continue to make improvements to our products and service. Best wishes, Georgina

Posted 2 years ago

“Bought beef bourguignon ready meal, steak & stilton and venison pies. My husband and I were fairly unimpressed with our steak pies that had quite a bit of potato in them. Our guests said the venison pies were lovely but they could have just been being polite. The beef bourguignon was absolutely delicious but at £15 for a very small two serving portion (would really have only feed one hungry man) we’re unlikely to purchase again.”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you so much for taking the time to provide us with your feedback on our Steak and Stilton Pies and the size of portion of the beef bourguignon , and I am sorry you were left disappointed with the products. At Pipers Farm, customer satisfaction is our top priority. We constantly strive to produce high-quality products that exceeds our customers' expectations, and we are sorry that you were not satisfied on this occasion. Please could you email hello@pipersfarm.com with the order number and delivery post code, and we can look into this further for you. Best wishes Liz Pipers Farm

Posted 2 years ago

“Really like the meat ordered from Pipers Farm, However the pork belly came boned ... whihc resulted in far less meat than expected to go around the dinner table I ordred 1kg worth”

Helpful Report

Posted 2 years ago

Dear John, Thank you so much for your valuable feedback about your recent experience with Pipers Farm. We appreciate your time in sharing your thoughts with us, and I will pass your feedback onto the team. We're always here to help and ensure you have the best possible experience with Pipers Farm, so I wondered if you could send an email with your order reference and delivery date, and I can look into this for you. Thank you again for sharing your feedback with us. Best regards, Georgina Pipers Farm

Posted 2 years ago

“The bones are good for making broth/stock but bacon was like chewing rubber and having lovely cuts of meat frozen just doesn’t work. If delivered fresh would use again but otherwise would only use for stock bones in future sadly.”

Helpful Report

Posted 2 years ago

“Usually very nice beef but a recent order of beef briskets (3) were awful.”

Helpful Report

Posted 2 years ago

Dear Steve, We're sorry to hear that you had a negative experience with our Rolled Beef Brisket. We take pride in our product quality, and we apologise for falling short in this area. We would like to make this better for you. If you would like to contact the team with more information regarding your order and the Rolled Beef Brisket, and how we can improve on your experience, we would be very grateful - please contact the team, hello@pipersfarm.com. Best wishes, Georgina

Posted 2 years ago

“Good service and delivery on this order.”

Helpful Report

Posted 2 years ago

Dear John, Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate it! Our team works tirelessly to ensure that our customers are always happy and satisfied. It's great to know that our efforts are paying off! We take pride in providing high-quality products, sourced ethically and sustainably to ensure that our customers can enjoy the finest taste while supporting responsible farming practices. You left some kind words for Pipers Farm, so I wondered how we can get from 3 stars to 5 stars? Warm regards, Georgina

Posted 2 years ago

“The cheddar cheese I purchased has mouldy taste despite good use by date, I had to dispose it.”

Helpful Report

Posted 2 years ago

“I ordered 2 goose breasts for Christmas. They were cooked as per your guide. The taste was excellent but the meat was very tough. Should they be cooked for longer or were we unlucky with our goose ??”

Helpful Report

Posted 2 years ago

“Lovely. Delicious properly flavoured tasty Turkey. The only slightly unpopular addition was the cranberry stuffing.”

Helpful Report

Posted 2 years ago

“Turkey itself was good and well packaged. Unfortunately the cooking time advised was far shorter than the Turkey needed. Having followed instructions and after leaving to rest we then found it was still raw inside and had to recook. Difficult to tell whether quality was good after that which was disappointing.”

Helpful Report

Posted 2 years ago

“Arrived some part defrosted which was frustrating and quite tasteless needed more flavour the chicken was good though. Sorry but rather disappointing”

Helpful Report

Posted 2 years ago

“Didn’t receive what I ordered, wrong stuffing and no stock, but not a disaster in the scheme of things! Yet to taste the bird, looking forward to cooking and tasting”

Helpful Report

Posted 2 years ago

“The bones for the bone broth were excellent. The two free range chickens were unfortunately extremely fatty to the point everyone made a comment about it. The belly of pork was 90% fat. I know belly of pork had a lot of fat but this was literally like just eating fat. The bacon was excellent. Real mixed first experience.”

Helpful Report

Posted 2 years ago

“Photos looks better than reality. Even though it could be cheaper than Waitrose or M&S. We bought essential meat box. Milk of high quality. Comes in proper packaging icluding felt with a cow smell.”

Helpful Report

Posted 2 years ago

“Chicken wings are covered in hair! Tried to clean and pluck them and don’t think will be ordering again. What a shame. My first order was perfect but last two same issue. I’m”

Helpful Report

Posted 2 years ago

Hi Renata, We are sorry to hear that the Chicken wings were covered in hair - I would like to look into this further for you. Please can you ger in touch with any photographs that you may have of the Chicken wings to hello@pipersfarm.com All the best Liz - Pipers Farm

Posted 2 years ago

“food was good but was not aware that food was frozen; i had hoped for fresher delivery”

Helpful Report

Posted 2 years ago

Hi Simon, Thank you for taking the time to share your feedback on Pipers Farm. We always aim to provide top-notch customer service and value your feedback - it’s what helps us to keep the standards high. Pipers Farm beleive freezing is natures preservative and we do say next to each item, under the storage tab 'All of our meat is delivered frozen ready to pop straight into your freezer, once defrosted these can be kept in the fridge for up to 3 days.' The only acception to this is Whole Geese,Whole Tukeys or Turkey Crowns which are sent fresh at Christmas time. If you ever need anything, please don’t hesitate to reach out. We’d be more than happy to help. Thank you again, Liz - Pipers Farm

Posted 2 years ago

“We've been getting "special occasion" meat from Pipers Farm for several years and have found the service, reliability and, not least, the quality of the meat to be unfailingly superlative. We have this year's Christmas order in and are expecting it later this week. However, we recently cooked a smaller joint of rolled, boned pork shoulder. The meat was beautifully tender and had the flavour you only get from happy pigs, but the joint gave out a huge amount of fat and left us with only just enough meat for a single meal for two! We always cheerfully pay the money for great quality, but this did not at all represent good value, unfortunately. In the past we've managed a roast dinner then enough for cold the next day, but not this time!”

Helpful Report

Posted 2 years ago

“The products are great but sadly products are regularly out of stock - steak pies, tumeric and ginger broth, Kefia etc etc which makes pipers farm an unreliable company. Hope things improve and this honest feedback is actioned! Thank you”

Helpful Report

Posted 2 years ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,831 reviews