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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,827 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,772
 Insights Metrics Info
4.8
Based on 6,827 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Duncan McKillop
Verified Buyer
“I have used PF many times over the years. This year disappointed in the ham I bought with the top skin and fat tied on but separated from the meat itself - i don't know why this should be. It led to the joint being a bit of a mess and dry due to it coming off. The rest of the order was good but the ham not so”
Helpful Report
Posted 3 years ago
Michael Gomulka
Verified Buyer
“The goose we paid for was meant to be 5.3-5.8kg. It was 4.7kg. The stress of not knowing if it would arrive at all was uncomfortable but we understand that the Post Office strike hit DPD and also when some can't afford to eat then we should check our privilege. Once here everything was sensationally tasty as always.”
Helpful Report
Posted 3 years ago
Sue Turner
Verified Buyer
“The gammon joint was disappointing.”
Helpful Report
Posted 3 years ago
Shane Carroll
Verified Buyer
“Good quality meet but terrible customer service. So bad i will avoid shoping here in future”
Helpful Report
Posted 3 years ago
Kevin Walker
Verified Buyer
“Had a two bone rib of beef but unusually this was tough this time. Cooked it as medium rare and seared meat at high temperature for 20 minutes and then turned down heat to 160 degrees C, but meat went dry quickly and was slightly tough. Shame!”
Helpful Report
Posted 3 years ago
Sam Howard
Verified Buyer
“I thought it would come in a presentation box. Instead the cheeses were rolling around in a small box. Not even festive tissue paper to make it look more attractive. This was a present for my dad so I'm now going to have to buy things to make it more like a gift.”
Helpful Report
Posted 3 years ago
Jim MacDougall
Verified Buyer
“We ordered a cheese board as a present for Christmas which came without any problems. However we ordered £80 worth of meat for Christmas dinner which didn't arrive with DPD and because it past the safe time frame for delivery, was not delivered as unsafe to eat. This is a total waste of food. This happened because of problems with DPD being inundated due to postal strikes and isn't Pipers fault, however I feel if Pipers can't guarantee delivery within a safe time frame then they shouldn't be selling food online, due to the food waste. The main frustration was the total lack of communication from Pipers about the situation. After sending emails and leaving an answer machine message with no response I had to resort to leaving a comment on their Instagram page. It appears to have happened to a few people and I can only assume Pipers have been overwhelmed by lots of people sending emails, but I feel they could have put an announcement on their website explaining the situation and what they were going to do about it. This would have saved a lot of anxiety about what was happening and whether we are going to get a refund. We received a refund for the cheese board which was actually delivered but we haven't had a refund for the meat which we didn't receive, so had to send another email about this but again no reply as yet! It just feels like Pipers have been inundated with emails and is now chaotic which is a shame as we have used them a few times and have always been very pleased with the products and service. I'm sure we will also receive our refund and I'm sure Pipers are very disappointed with the situation too.”
Helpful Report
Posted 3 years ago
Mary Keen
Verified Buyer
“Meat as yet untried arrived on Monday as promised. Then this message came . Another delivery , not mine but it never appeared . Some muddle ?   Great news!   Your parcel has been delivered today 20th December   by   Your DPD driver GILLIAN.LANFEAR this i# not my delivery min3 arrived on Monday as promised I tried to ring you but no good   View my delivery Your parcel: 15505206035829   How was your delivery?   Let us know below  ”
Helpful Report
Posted 3 years ago
Susan Gardner
Verified Buyer
“Unhappy, booked a delivery slot for Christmas turkey crown , arrived a full 6 days before requested slot . Contacted Pipers by phone, had to leave a recorded message disappointed not to receive a reply.”
Helpful Report
Posted 3 years ago
Philip PRICE
Verified Buyer
“My order came a day late this year. No problem, I was kept informed of delivery times. Won’t stop me from ordering again .”
Helpful Report
Posted 3 years ago
Doris Gates
Verified Buyer
“Very upset this time with all the hair dark On the skin of belly pork looked awful and. So many on the turkey breast which I will have to pull out before I cook the turkey not sure what to do with the pork skin I’ve had belly before no problem”
Helpful Report
Posted 3 years ago
Amye
Verified Reviewer
“Delivery service was great although the actual product of black pudding has been a disappointment.I feel the product is lacking in seasoning and texture.I had high hopes in this product as I absolutely love black pudding and to find a company that use fresh blood and lardons from their own livestock was music to my ears but alas it didn’t live up to my expectations.A touch on the rubbery/dry side,very little seasoning and big lumps of fat unevenly spread through black pudding slice.This may be my own preference to what black pudding should taste like but I do feel you aren’t making the best tasting black pudding out of your quality products,I hope this feedback is of some use,many thanks Amye”
Helpful Report
Posted 3 years ago
Patricia Tead
Verified Buyer
“Unfortunately an otherwise fine delivery was spoilt this time by 1 of the 6 bottles of perry leaking into the box. Otherwise always very pleased with what I buy from Pipers.”
Helpful Report
Posted 3 years ago
Alison Webster
Verified Buyer
“Very pleasant staff and prompt delivery however it took 3 attempts to get order correct.”
Helpful Report
Posted 3 years ago
Ann Gibbons
Verified Buyer
“The venison steaks are very tough first time using your farm , so sorry 😢”
Helpful Report
Posted 3 years ago
Anne Studd
Verified Buyer
“Good quality food but too much plastic wrapping”
Helpful Report
Posted 3 years ago
Hi Anne, Thank you for taking the time to leave a review. Durable, flexible, recyclable, with a lower carbon footprint than paper and infinite uses when disposed of responsibly, in many ways, plastics are brilliant. It’s no wonder that globally we have become increasingly reliant on them. Unfortunately, carbon footprint isn’t the only environmental issue to be considered when it comes to plastic. Large amounts of plastic are ending up in our oceans and are not being widely recycled as part of a circular economy. We’ve removed as much packaging as possible, you won’t find any plastic lurking in our boxes where it isn’t absolutely necessary. For any plastic we use we ensure that we use the lowest grade plastic possible in order to reduce our usage. Unfortunately, we can’t do without plastic-like material completely; without it, your food would not be able to be stored in the freezer leading to an increased rate of it going ‘off’ and being wasted, resulting in massive food waste. As we only work with whole carcass butchery, there is minimal plastic used at the beginning of our supply chain. Our carcasses are delivered from the abattoir to our butchery completely plastic free, it is only when we cut and wrap our meat do we add plastic to our products in order to meet food safety protocols and get the food to you safely. It is important to consider this and make the distinction, as in many other retail environments, such as butcher's shops and supermarkets, meat is repackaged multiple times during the long supply chain process, which means far greater amounts of plastic are used. It may be finally wrapped in paper by the butcher over the counter of a supermarket or in a butcher's shop, however that does not guarantee a reduced plastic supply chain and often masks the true story of how that product has arrived from farm to table. At the moment, recyclable plastic is the most sustainable material to use for many of our products. We’re constantly researching and testing new packaging options that will help achieve our mission. All the best Pipers Farm
Posted 3 years ago
Charles Auld
Verified Buyer
“Firstly why ask for a review when I've only just opened one packet? Better to wait until Ive eaten more of the product-I only bought last week! Secondly I dont understand why you dont use weights instead of this small/ mediem /large description. Puts mwme in mind of the useless "units" descriptor for alcohiol Sell by size and weight like normal folk!”
Helpful Report
Posted 3 years ago
Elisabetta Bencich
Verified Buyer
“The order arrived on time. Easy to choose shopping. The package is all frozen nothing fresh and very well shipped, it is a good service. The meat that I bought, chicken, mince, lamb, looks good but the taste compare to other farms was not the best. Price quality=3”
Helpful Report
Posted 3 years ago
Maureen Enright
Verified Buyer
“On my recent order I ordered 2 pork steaks for £3 these items were tiny and mostly fat and the price of 2 for £3 was incorrect apparently, they were £3 each. Very disappointed”
Helpful Report
Posted 3 years ago
Hi Maureen, I am so sorry that you were disappointed with the Native breed Pork steak that you ordered but I am grateful that you have taken time to write a review. Please can you contact support@pipersfarm.com so we can take a few further details and hopefully resolve this for you All the best Pipers Farm
Posted 3 years ago
George Kuncheria
Verified Buyer
“This was delivered as a gift. The message was not included in the delivery and the invoice was put in the box. Both the Chutneys ordered were not delivered. I found out because I checked. The products were on point, but not satisfied overall..”
Helpful Report
Posted 3 years ago
Hi George, I am so sorry to hear that this has happened but I am grateful that you have let me know. Please can you send me the order number to hellp@pipersfarm.com so that we can look into this further for you and find out what has gone wrong? All the best Pipers Farm
Posted 3 years ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,827 reviews
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