Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,827 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,827 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The meat ( a small rolled sirloin) was quite dry and I was surprised that date of freezing was April 2023 so it was over 7 months old. Normally meat is recommended to be frozen for 3 months. Not sure I would order some more unless it was a bit ‘younger’.”

Helpful Report

Posted 2 years ago

Hi Giles, I am terribly sorry for the confusion, the date on the date is the best before date, which is 6 months after the delivery date and not the date of freezing. In regard to the the Sirloin being dry, please do contact our Customer Care team who will be happy to look into this further for you. You can email on hello@pipersfarm.com or Telephone on 01392 881380 All the best Liz - Pipers Farm

Posted 2 years ago

“Good meat. Good Service. Well wrapped. Returning customer. High prices could be more competitive. Truly the only let-down is their chosen delivery service. The drivers never ring the bell and don't follow instructions for parcel placement, choosing to dump £200+ of meat in full view of passers-by. Also, my last box was severely damaged - which shows no respect for its contents. Pipers Farm advised. Hopefully, future deliveries will be better.”

Helpful Report

Posted 2 years ago

Thanks so much for your review of Pipers Farm, Antya. We're so happy to hear that you're enjoying our produce and that you appreciate our commitment to exceptional quality. We strive to deliver great customer service and we take your feedback very seriously. We would reccommenr getting the DPD app, so you can add and image of your property and your what3words location. This will help the drivers to pinpoint exactly were you are, I have also shared your feedback with DPD and your Local Depot manager to look into the delivery experience further We always want our customers to have the best experience possible, so please don't hesitate to reach out to us if you ever need anything. Thank you for your support! Best Wishes Liz - Pipers Farm

Posted 2 years ago

“Good food good quality Unfortunately I won’t be ordering again as I spent 30 minutes trying to order but being told no delivery to my address or my parents or my friends and I have orders before to the address So don’t know what the problem is but won’t be being messed about by this again”

Helpful Report

Posted 2 years ago

I am terribly sorry to hear that you are experiencing this issue with our site. If you can clear your browser/ cache, this should rectify this error. If this doesn't seem to work then we will be more than happy to take a further look into this for you and can take your order over the phone on 01392881380 Best Wishes Pipers Farm

Posted 2 years ago

“We bought a few different items this time- things to make a cassoulet (which have never let me down) and what I’ve been waiting for to return to Pipers Farm- mutton! We bought a mixture of the stew pack and the diced. Diced was all good, fab flavour. However, the stew pack was good in flavour, but completely covered in fat and bone (bone was expected), but after slow cooking it for a curry we found that there was very little meat on the cut and way too much fat (approx 1” thick) and even less meat. I wouldn’t buy this specific product again as it wasn’t worth the money.”

Helpful Report

Posted 2 years ago

Hi Nicky, I am so sorry to hear that the Stew pack of venison had little meat and way too much fat, but I am grateful that you have let us know. Please could you kindly contact our customer care team on 01392 881380 and they will take a few further details and arrange a replacement for you. We do appreciate your continued support and Custom All the best Liz - Pipers Farm

Posted 2 years ago

“The steaks are small but the Turkey is the best I've ever had.”

Helpful Report

Posted 2 years ago

“Not as good as usual- before has been not as chewy and a bit more fat than previously beef still tasted nice though, but may only be buying special occasions though or when theres free delivery on in future as getting costly.”

Helpful Report

Posted 2 years ago

“Lovely product, but slightly worried by the cold freezer packs. They seem to be full of some kind of gel? What is it?”

Helpful Report

Posted 3 years ago

Hi Barbara, The ice packs contain a coolant gel which is completely safe to pour away, as it contains no nasties and will do no harm to the environment. Please do let us know if we can help you further? Best Wishes Pipers Farm

Posted 2 years ago

“Please double check the delivery address so DPD don't fail to make the delivery!! Brilliant support from Phoebe (saved the day!)”

Helpful Report

Posted 3 years ago

“Delivery is prompt and produce is always frozen. Meat is delicious. Price is a little excessive compared to portion size but very good quality.”

Helpful Report

Posted 3 years ago

“The beef was good The sausage very average no flavour The belly pork very fatty little flavour I was generally disappointed”

Helpful Report

Posted 3 years ago

“We purchased from you after buying many times from farmissons, and they had temporarily stopped trading. To be honest we were disappointed with the quality in compassion.”

Helpful Report

Posted 3 years ago

“The product is good but be careful of the spatchcock chicken for some reason you only get half for £9 don’t seem right to me”

Helpful Report

Posted 3 years ago

“The products are tasty, however the portions are very small compared to previous years. Family meal portions are not affordable anymore”

Helpful Report

Posted 3 years ago

“Very happy with products. Very unhappy with delivery process and in particular Piper Farm's seemingly lack of understanding of how delivery instructions are passed to DPD”

Helpful Report

Posted 3 years ago

“This is the second time I’ve ordered with Pipers farm. First time one of the items had hole in it so had to be binned. Customer service was good, apologised and refunded me for the item within a few days. Second box again damaged item which leaked all over the box making the box and other items wet. I emailed with pictures the same day as delivery and 4 days later still no reply. Pipers have now contacted me and arranged a refund of the damaged item.”

Helpful Report

Posted 3 years ago

Hello Carrie Thank you for your recent review of us here at Pipers Farm. We are sorry to hear you have not had the best start to your Pipers Farm experience. I have passed this across to the dispatch team to let them know what has happened and we will be discussing how we can avoid this from happening again. I am glad that this has been resolved for you and once again want to apologise greatly for this. Here at Pipers Farm, we want our customers to experience the best of the best from ordering all the way through to receiving to order and I am sorry that this hasn't been the case for you. I do hope that your next order is absolutely perfect and we can see a real pipers farm experience. Many thanks Pipers Farm

Posted 3 years ago

“Our Christmas turkey was excellent”

Helpful Report

Posted 3 years ago

Hi Jo, Great to hear you enjoyed your Christmas Turkey, if there is ever anything we can do to improve your experience please let us know!

Posted 3 years ago

“Really hard to give a proper star rating. Fillet steak is excellent, however the most recent batch of short ribs was awful. The ribs were all bone and fat with very minimal amounts of meat. So disappointing.”

Helpful Report

Posted 3 years ago

Hello Alicia, Thank you for your review and we are sorry to hear about your disappointment with the ribs. I have passed this information on to our team and they will be looking into this to make sure this doesn't happen again in the future. If there's anything else you would like to know, please feel free to let us know and we would be more than happy to help! Pipers Farm

Posted 3 years ago

“We enjoyed the products, however the smoked bacon was incorrectly labelled and frozen, as were the sausage’s”

Helpful Report

Posted 3 years ago

“They always send out short orders twice they have done it to me now the last time I ordered a spatchcocks chicken paid £12 and got half of the chicken so now I’m done with pipers farm”

Helpful Report

Posted 3 years ago

“Delivery was poor. Delivered to totally wrong address on two occasions. It was left to the honesty of the occupier at the incorrect address on both occasions.(on one occasion, to personally deliver). No response from either DPD or Pipers Farm on being advised of failure.”

Helpful Report

Posted 3 years ago

Hi Sheila, I am so sorry to hear that delivery was made incorrectly one two occasions but I am grateful that you have brought this to my attention. May I ask, do you have the DPD app which allows you to upload an image of your property and also to add the what 3 words location so that DPD drivers can pinpoint exactly were you would like parcels to be delivered. I am so sorry for the disappointment with your recent delivery and we would be happy to help in any ways that we can Best Wishes Pipers Farm

Posted 3 years ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,827 reviews