Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

“Good evening, regarding my first purchase I can be quite satisfied. The chicken was good and beef mince delicious. Only one thing,in my opinion one pack of beef mince had been frozen in a wrong way...the colour was a bit off. And the app not very well organised, I had chosen Monday delivery....but at the same day one of your operator told me that you don't delivery Sunday and Monday but in the app I could choose that day. Anyway, thanks.”

Helpful Report

Posted 1 year ago

“Ordering was simple and efficient. We expected, and made our plans around it, to take delivery on Tuesday 5th. In fact, we had to rearrange plans as the delivery did not arrive until Wednesday 6th. Even the Dpd driver commented that, on his sheet, it had said delivery on 5th. We feel a little disappointed about this and were initially quite concerned because the meat was completely defrosted when it arrived. A phone call from your customer service team did serve to reassure us that it would be safe to refreeze the meat, which we have done.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to share your experience with us. I'm glad to hear that ordering was simple and efficient, but I’m truly sorry to learn about the delivery delay. Your plans are important, and I understand how disappointing this might have been for you. It’s reassuring to know that our customer service team was able to assist you, and we appreciate you taking the proper steps to preserve the quality of your order. Your feedback is invaluable to us and will be shared with our couriers to prevent similar issues in the future. We hope to provide you with a smoother experience next time. Thank you for your understanding, and we look forward to serving you again soon! Best wishes, James

Posted 1 year ago

“I would like to hear how animals are treated humanely and with respect at the point of slaughter as well as how they are kept during their lifetime. I think many people become vegetarian because they cannot cope with the way animals are treated. My feeling is if animals have as natural a life as possible, the environment is given consideration (soil, hedgerows, wildlife etc) and the end of life is as least stressful as possible then meat CAN be an occasional treat and enjoyed. Of course if you're raising a young family you probably don't have the extra money it costs or the time to give it any thought, unfortunately. I wish High Welfare Meat was available in supermarkets and labelled as such - and the public could feel confident that the label was genuine.”

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Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Pipers Farm. We truly appreciate hearing from our customers. We believe that when it comes to meat it is vital to eat meat produced in harmony with nature, with respect for the animal and respect for the planet, if this means, due to affordability, that you eat one quality meat meal a week instead of 7 meat meals using factory farmed meat, the better it is for your health, the health of the planet and the health of those animals. As farmers, we are part of nature, a complex system that requires an unwavering respect for all natural life. Death too is part of nature, and by disconnecting ourselves from this only opens the door to abuse. If we do not properly scrutinise every part of the rearing and processing of meat we are opening ourselves up to increasing domination of factory and globalised food production. Best Wishes, James

Posted 1 year ago

“I have no qualms about the products but I have problems with the DPD courier. This happened twice already where DPD leaves the parcel outside the building and it's out in the open. The driver doesn't even bother to read the instructions in the parcel to ring our doorbell. The only solution given was to download the courier app so we know when it's delivered. That's ridiculous to say the least. I can't be checking my phone every single minute to check the delivery and it would only takes a few minutes for a thief to steal a parcel when it's left unattended. It's frustrating because we truly like the products of this company but if it gets stolen, what's the point of ordering and this will only waste both the company and my time. We are currently looking for a different alternative now. Such a shame because we've been using this company for years now but I fear that we can't continue because of the number of stolen packages surrounding our area. On top of this, the box was half open because the tape was no longer sealing half of it.”

Helpful Report

Posted 1 year ago

Dear Bartosz, I am sorry to hear of the issues you have had surrounding your delivery from Pipers Farm. I can see that you have spoken with my colleague regarding this, who has passed the details on to DPD so please rest assured, action is being taken with the information that you are able to provide us to allow us to continue improving everything from the moment you browse our website to the delivery landing on your doorstep. Please do contact us by emailing hello@pipersfarm.com or by calling us on 01392 881 380 if there is anything else we can do. Best Wishes James

Posted 1 year ago

“Disappointed with the rib eye steaks, don’t expect tough steak at top prices. Mediocre quality.”

Helpful Report

Posted 1 year ago

Hi Jenny, We are so sorry to hear that your recent order was disappointing but I am pleased you have let us know. We usually get such great reviews on our Ribeye Steak and I am sorry that this was not your experience. Please do contact us at 01392 881 380 or hello@pipersfarm.com so we can help to resolve this for you So sorry once again for the disappointment. All the best Pipers Farm

Posted 1 year ago

“I ordered first time a selection of sausages from you. Only tried the chicken so far but,to be honest was disappointed as very little flavour and tough skins. Sorry to be the bearer of bad news and as I try your other sausages, which I think have natural skins, I will keep you posted. I have skinned the chicken sausages, added flavouring and will make chicken burgers. Mo N”

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Posted 1 year ago

“The Cumberland sausages are great. It was expensive for 1 slice of gammon. The rib joint was very fatty..and not worth £17...sorry.”

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Posted 2 years ago

“Friend pleased with hamper .The ordering not ideal .2 cheeses not available but not easy to order alternative as told right at the end of the process .Disappointed that wooden boxed that made hamper special had run out .Site implied postage free above certain order then rather terse answer from customer service when queried .I typed a message but recipient did not receive it so initially didn’t know who had sent it .So good local products but systems not as good as could be .”

Helpful Report

Posted 2 years ago

Dear Dr Sigurdsson, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience at Pipers Farm. We greatly appreciate your kind words and the opportunity to improve our services. We take great pride in providing high-quality products and exceptional customer service. Our team works tirelessly to ensure that every aspect of our farm and our offerings meet the highest standards. As we work with artisan producers, sometimes items do go out of stock but we always mark them as out of stock on our website immediately and I am sorry that you were not aware the of the two cheese being unavailable until right at the end of the ordering process. Postage is £3.95 when orders are over £75 and £5.95 if the order is below £75. I am afraid that we do not offer free delivery and we are working hard to find a sustainable alternative to the wooden crate for our hampers, but the wooden hamper will not be returning - I am sorry. I am terribly sorry, but we did not receive your message on your online order to be able to include this with your gift, you can always call us after the order has been placed and we can add messages, make amendments or make additions yo orders for you. Please remember that we are always here to assist you in any way possible. If you ever need assistance or have any questions, please do not hesitate to reach out. Our team is more than willing to provide you with any help you may require. Once again, thank you for your thoughtful feedback. We look forward to welcoming you back to Pipers Farm soon and we hope to to exceed your expectations on your future orders Warm regards, Liz Pipers Farm Team

Posted 2 years ago

“I ordered as a gift delivery was good and delivered when said. Not sure about the contents as it’s a gift. The box it came in was completely broken it had a tear all down the side so I couldn’t use it to give the gifts in. I had to go a get a basket instead.”

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Posted 2 years ago

“As I said in my previous review,disapointed”

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Posted 2 years ago

Hi Brenda. Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate it! We constantly strive to provide the best quality products and an exceptional shopping experience. I am sorry that your experience with our Native breed Pork Belly fell below our usual high standards. Pork Belly is one of our most Highly rated products and I would be happy to send you a replacement so that you can experience the true Pipers Farm Pork Belly. I feel confident that your experience will be better with the rest of your order and If there is anything else we can assist you with or if you would like to arrange a replacement Pork Belly for you, please do not hesitate to get in touch us either by email or on the telephone on 01392 881380 Once again, thank you for choosing Pipers Farm and for your valuable feedback. We are grateful to have you as a customer and we look forward to serving you again soon! Warmest regards, Liz Pipers Farm Customer Support Team

Posted 2 years ago

“First time I've bought from you and cooked the belly pork yesterday. I was very disappointed with it, it was very tough, even after three hours on low heat, I just hope the rest of the orrder will be better ?”

Helpful Report

Posted 2 years ago

Hi Brenda. Thank you so much for taking the time to share your feedback about your experience with Pipers Farm. We truly appreciate it! We constantly strive to provide the best quality products and an exceptional shopping experience. I am sorry that your experience with our Native breed Pork Belly fell below our usual high standards. Pork Belly is one of our most Highly rated products and I would be happy to send you a replacement so that you can experience the true Pipers Farm Pork Belly. I feel confident that your experience will be better with the rest of your order and If there is anything else we can assist you with or if you would like to arrange a replacement Pork Belly for you, please do not hesitate to get in touch us either by email or on the telephone on 01392 881380 Once again, thank you for choosing Pipers Farm and for your valuable feedback. We are grateful to have you as a customer and we look forward to serving you again soon! Warmest regards, Liz Pipers Farm Customer Support Team

Posted 2 years ago

“Ordered two of the same item, first time I've ordered from Pipers Farm. Received a phone call on the scheduled day of delivery to say the items were not ready and would be delivered the next day, not a problem but I needed them the following day so it was agreed they would be sent without cool packaging to arrive by 12pm. I then received one of the two items on the scheduled delivery day, but the next day nothing had arrived by 12pm. I called to be told the final item was actually scheduled to be delivered the day after, however unfortunately I needed to use it before it was due to arrive. Not sure what went wrong with the rescheduled delivery, an unfortunate error somewhere, but the missing item was cancelled and refunded immediately. The meat that was received was great quality however!”

Helpful Report

Posted 2 years ago

Hi Annie, Thank you so much for taking the time to provide us with your valuable feedback on Pipers Farm. We truly appreciate it, and it is feedback like yours that helps us to improve our service We strive to deliver high-quality products and exceptional service to ensure our customers have the best experience possible but I am sorry that we fell short of this with your recent delivery but good to hear that our Customer Service team were able to help to resolve this for you If there's anything else we can assist you with or if you need any further help from us, please don't hesitate to reach out. We're always here to make sure you have the best experience with Pipers Farm. Thank you once again for your kind words. Best Wishes Pipers Farm team.

Posted 2 years ago

“Really didn't like the chicken burgers. They were too dense and not much flavour overall. The wings were delicious once marinaded.”

Helpful Report

Posted 2 years ago

Dear Sue, Thank you so much for taking the time to leave us a review about your experience with Pipers Farm! We really appreciate your feedback on our Chicken Burgers and kind words on our Chicken Wings. If there is anything else we can do to make your experience even better, please do not hesitate to reach out. Once again, thank you for your support. We look forward to serving you again soon! Best wishes, Georgina

Posted 2 years ago

“The original order arrived with a 24 hr expiry date. However, They have fully refunded me now several weeks after the order arrived. I therefore can happily say that any issues are dealt with for customer satisfaction. I will place more orders as a result”

Helpful Report

Posted 2 years ago

Dear Soraya, Thank you so much for taking the time to share your feedback on your recent experience with Pipers Farm. We truly appreciate customers like you who take the time to share their thoughts and help us improve. I am sorry to hear that you received the Baron Bigod with a short date. We take immense pride in ensuring that our farm-fresh produce maintains the highest standards, from happy animals to sustainable farming practices, so I am sorry that we fell short of our usual standards when sending the Baron Bigod. We have issued a refund for the Baron Bigod which was sent with a short use by date. If there is anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to assist you and ensure your satisfaction. Once again, we truly appreciate your thoughtful feedback, Soraya. We look forward to serving you again in the future! Best wishes, Georgina

Posted 2 years ago

“The quality of their meats is very good, but they need to change their delivery company and actually get things to people on time and when agreed upon. They very much need to rethink how they triple pack everything in soft plastics. Finally, it is unnecessary to have photos of cute baby animals on their website.”

Helpful Report

Posted 2 years ago

Dear Violet, Thank you so much for taking the time to leave us feedback about Pipers Farm! We appreciate your honest review as this helps us to continue improve our service and products. At Pipers Farm, our top priority is to ensure that our customers are happy and satisfied. We take great pride in providing high-quality products and impeccable customer service. It's fantastic to know that we are on the right track in making you happy! We understand that sometimes there might be challenges along the way, and we want you to know that we are always here to assist you. We will take your feedback about our courier company on board. Once again, thank you for your feedback and for choosing Pipers Farm. We can't wait to serve you again soon! - Georgina

Posted 2 years ago

“Excellent meat but let down by delivery by dpd. In spite of specifying a safe and enclosed place next to my front door, the instructions are never followed. Why dpd think that taking a photo of the delivery deposited outside a CLOSED front door constitutes proof of safe delivery, I do not know. In the past I have had over £100 worth of Christmas meat left in full view outside my front door. My most recent delivery was also left in the same place. No matter how good the quality of the produce, the delivery is all part of the package. Until Piper’s Farm can sort out the people they contract to do those deliveries I will shop in person at my local farm shops whenever possible.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for taking the time to provide your feedback on Pipers Farm. We truly appreciate your honest review and want to apologise for the issues you experienced with your latest order. We understand your frustration with our courier company and we sincerely apologise for any inconvenience caused. We acknowledge the ongoing concerns with our delivery service and assure you that we take them seriously - we are working hard to ensure all parcels are safely delivered, with our customer service team tracking the deliveries, promoting the DPD tracking app, and make additional delivery notes for the drivers. We genuinely appreciate your loyalty and your desire to support sustainable farming. It is essential for us to address these issues with our delivery company to ensure reliable and timely deliveries in the future. We deeply regret that we have not met your expectations in this regard. We apologise once again, Susan, and we hope that you will give us another chance to provide you with the service you expect and deserve. Your satisfaction is our utmost priority. Thank you for your understanding and patience. Best wishes, Georgina

Posted 2 years ago

“Sadly only available on line.”

Helpful Report

Posted 2 years ago

Hi Angela, Thank you for your email. Pipers Farm is your trusted online butchers! All of our orders are delivered straight to your door in our 100% recyclable packaging with our trusty courier partners DPD. If you have any further questions, please feel to contact the team - hello@pipersfarm.com. Best wishes Georgina

Posted 2 years ago

“Usually great meat”

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Posted 2 years ago

Dear Hugh, Thank you so much for taking the time to share your feedback regarding the Grass Fed Rolled Beef Brisket. We truly appreciate you reaching out to let us know about your experience. Firstly, we would like to apologise for the disappointment you experienced with your second purchase. We understand how frustrating it can be to receive a product that does not meet your expectations, especially after having a positive experience with the first one. It must have been incredibly disappointing to find that the second brisket was not up to par and consisted of a substantial amount of fat. We value your satisfaction as our customer, and we genuinely apologise for any inconvenience caused. Your feedback is crucial to us as it helps us identify areas for improvement. We are constantly striving to offer the best quality products and ensure that every customer receives a positive experience. We thank you again for your loyalty to Pipers Farm. Best wishes, Georgina

Posted 2 years ago

“I'm afraid that this leg of lamb did not come up to your usual standard. For once I didn't slow cook it, and although it was pink, it was pretty tough and not particularly tasty. Rather sad for an Easter feast with family.”

Helpful Report

Posted 2 years ago

Dear Barbara, Thank you so much for taking the time to share your feedback about your recent experience at Pipers Farm! We truly appreciate your feedback, and we are sorry that you were not satisfied with your Leg of Lamb in your latest order. We always strive to ensure that our customers are happy and satisfied, so we would love to hear how we can improve on our products. We are dedicated to providing exceptional products and service, so we apologise that we fell short on this occasion. If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out. Our team is always here to help - hello@pipersfarm.com. Best wishes, Georgina

Posted 2 years ago

“Great taste but surprisingly fatty for Loin of Pork.”

Helpful Report

Posted 2 years ago

Dear Steph, Thank you so much for taking the time to share your feedback about your recent experience with Pipers Farm. We always strive to make our customers happy and we are sorry to hear that you felt the Pork Loin was fattier than you expected. If you need any assistance or have any questions in the future, please don't hesitate to reach out to our customer service team - hello@pipersfarm.com. We're here to help and ensure your Pipers Farm experience continues to be a wonderful one. Once again, thank you for your feedback and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Edenmoor (formerly Pipers Farm) Reviews

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