Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,549 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering my tree online was simple and the additional services are going to make life alot easier.”

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Posted 3 years ago

“Brought a tree last year it was amazing I have recommended to friends service was good very friendly and helpful”

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Posted 3 years ago

“My tree last year was a little disappointing had a huge hole in the side. Did send an email as soon as I received delivery of it but heard nothing back. Please could you bear this in mind when you send my tree this year. Many thanks”

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Posted 3 years ago

“We Love our Nordman Fir Tree , Perfect size and even branches and a light Aroma … Thank you 💜🌲”

Pines and Needles 5 star review on 18th November 2022

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Posted 3 years ago

“waiting for delivery so no comment yet”

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Posted 3 years ago

“Unfortunately I had to cancel my order as website misleading”

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Posted 3 years ago

“Great communication - although not yet delivered we have had trees from P&N for last two years and they’re reliable in terms of delivery and very nice quality.”

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Posted 3 years ago

“They haven’t responded to any of my emails.”

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Posted 3 years ago

“The people are friendly and efficient. The trees I've had for about 10 years now have always been fresh and healthy, and they have lasted at least two weeks with daily refilling of the water.”

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Posted 3 years ago

“good selection, easy to order and good service. Delivery team always super helpful”

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Posted 3 years ago

“Good service, particularly the taking away of the trees which I find immensely boring and cumbersome.”

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Posted 3 years ago

“Pines and Needles have never dropped a needle. For 16 years we've been coming back - never a dud tree, never a delivery slot missed.”

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Posted 3 years ago

“We order from Pines and Needles every year and always have a great experience. They have great customer service and beautiful trees.”

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Posted 3 years ago

“Thankyou for amending my order. That was easy! 🤪”

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Posted 3 years ago

“reasonable price for removing my 6ft Christmas tree. I booked a collection from my garden gate and it was taken with no fuss on the day we arranged. I did not even hear them taking it. Elka Carr”

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Posted 3 years ago

“I tried to cancel my order and no one from customer service ever answered, called back, or responded to my emails for several days. Terrible experience.”

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Posted 3 years ago

“I already wrote a review for trust pilot about how this was worst tree I had in 43 years. Dropping needles by Christmas. Had to take down before 12th night. Your collection man was appalled at how dead it was. Said would tell you”

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Posted 3 years ago

“Tree installed badly. Fell over within 2 hours. Have video. Phoned to ask if someone could come and reinstall. AWFUL customer service (especially so as I didn’t make a big deal of it and the fact that our small children could have been injured). Basically accused me of lying. Saying I got the stand from you when I didn’t. Will not use P&N again. Very disappointing.”

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Posted 3 years ago

“This was my first time using Pines and Needles and my expectations were not only met, but they were also exceeded. I booked an Indoor Christmas Tree Removal and Recycling service through the website and the entire process from start to finish was seamless. The drivers who came to pick up my Christmas tree were kind, courteous, professional, and on time and they were an absolute pleasure to work with. I would highly recommend Pines and Needles to anyone looking to have their Christmas tree removed from their homes after the holiday season has ended.”

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Posted 3 years ago

“Fast delivery, friendly staff and a great-looking tree. Both delivery and collection of the tree were smooth and stress-free!”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,549 reviews