Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great customer service”

Helpful Report

Posted 4 years ago

“Christmas isn't Christmas without our trip to Pines and Needles on Shirland Road and we have been getting our trees from them since time began! Their service is always super friendly and super patient which is particularly helpful when deliberating between trees and this year was no exception with Marlon Cang who was our absolute Christmas Star! No hesitation in recommending Pines and Needles and look for Marlon if you can!”

Helpful Report

Posted 4 years ago

“The pre ordering service and assistance is amazing! Thank you Chelsea for all of your help in the lead up to the delivery of my Christmas tree. Unfortunately, I had to cancel my order due to a change of circumstance, but I very much look forward to ordering a tree through you next Christmas! If you are looking for amazing and attentive customer service then do contact Chelsea, she will sort out all of your tree needs!”

Helpful Report

Posted 4 years ago

“We have been getting our Christmas tree from Pines and Needles on Shirland avenue for years and have never been disappointed by the service nor by the trees. Incredibly patient with us as we ask them to search for another tree and another one and...more like this.... less like that...they always find the perfect tree. This year again Pip and John did a great job all throughout our hesitations and further demands.... with big smiles!”

Helpful Report

Posted 4 years ago

“Jonathon on the live chat was really helpful and helped change my delivery date with ease”

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Posted 4 years ago

“Beautiful tree, very happy, 100% recommend!”

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Posted 4 years ago

“Pines and Needles deliver fabulous trees and the perfect start to the festive season.”

Helpful Report

Posted 4 years ago

“There is no hard sell at this place. They are focused on finding what truly suits you. Elliott and his colleagues were a pleasure, and they found us the perfect tree.”

Helpful Report

Posted 4 years ago

“Great customer service from Jonathan”

Helpful Report

Posted 4 years ago

“Ordered my tree - but then decided to get a slightly bigger one! Chelsea answered my query promptly, amended my order and now we can't wait to receive it! thank you!”

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Posted 4 years ago

“We buy our Christmas tree from you every year and it has become a bit of a tradition for us. Keep up the good work and always a great selection of trees. Alex was incredibly helpful today in N16. Thank you.”

Helpful Report

Posted 4 years ago

“Unfortunately I had to cancel my order, but James answered my email within a couple of hours and it was all processed no fuss. Would recommend to anyone. Hopefully next year I can use their service.”

Helpful Report

Posted 4 years ago

“James was very helpful, prompt and accurate response when I enquired about my delivery.”

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Posted 4 years ago

“Beautiful tree, great service!”

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Posted 4 years ago

“Excellent Christmas tree :) The best one we've had so far!”

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Posted 4 years ago

“Super quick and helpful response by Jonathan to rearrange my delivery.”

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Posted 4 years ago

“James is super helpful and friendly. Very understanding and listened to my requests to change the tree to a larger size, and decorations, organised everything and advised me along the way. Makes such a difference to work with a friendly team, the way customer service should be. Thank you James and mercy christmas !”