Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Jonathan at Pines and Needles who was very helpful. Live Chat was easy and quick to respond. I would recommend!”

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Posted 4 years ago

“I had 2 issues, and both James and Teresa helped me out really fast! Thanks and well done! :)”

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Posted 4 years ago

“very helpful and quick to reply!”

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Posted 4 years ago

“Chelsea was super helpful whilst i was putting together an order for our 3 schools - thank you Chelsea for being so amazing - we are looking forward to receiving our trees this Friday so we can start celebrating Christmas nice and early! Thank you again.”

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Posted 4 years ago

“This is the first year I'm using Pines and Needles and from initial enquiry to order confirmation the customer service has been super fast and efficient. Bartek has been very helpful and I can't wait for my trees to arrive.”

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Posted 4 years ago

“I love to order from these company - every year I order a 10' Fir and every year they deliver us a lush tree in good health. We pay a little extra for the delivery guys & gals to set it up in the stand for us and all that... takes all the hassle out of putting up a tree. If you need any extra assistance, they have a live chat for support - we spoke to Jerry and he was very helpful.”

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Posted 4 years ago

“Great customer service, friendly helpful staff, amazing value. Christmas has a come a little earlier this year!”

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Posted 4 years ago

“This will be the third year in a row that I've ordered a tree from Pines and Needles, such a fantastic service! Bartek in particular has been incredibly helpful this year as I wanted to add to my order. His swift response and clear instructions made this really easy. Thank you!”

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Posted 4 years ago

“Had a great chat with Jonathan, very good customer service!”

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Posted 4 years ago

“Customer service, communication, festive spirit, delivery and quality are all excellent at P&N. The tree is stunning! It’s a bit pricier than other suppliers, but we are happy with the result.”

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Posted 4 years ago

“Excellent customer service from Jonathan on chat and email this afternoon. So nice to deal with a company that genuinely appears to care about its customers. He was patient and happy to help me sort out my order, and helped out with a cheeky discount. Can't wait for my tress to arrive”

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Posted 4 years ago

“Great customer service from Jonathan”

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Posted 4 years ago

“A beautiful Christmas tree arrived for our office, 12ft, and fits perfectly in the space. Decorations look fantastic and so happy with the service we received. Bartek was extremely helpful and happy to help with all my questions! Amazing quality and will be using you again next year! Thank you”

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Posted 4 years ago

“amazing, just amazing customer service!”

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Posted 4 years ago

“Ordered a tree for the festive season in office. Forgot to add removal service and Chelsea answered straight away from the contact number and was super helpful and added it on without any hesitation or faff! Took seconds. Great to have service from Chelsea that provided speedy but friendly help. Thankyou!”

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Posted 4 years ago

“Very quick and responsive help online from Jonathan...can't wait for delivery of my tree soon (will be our third year running) and this year have added a door wreath to my order. Great company and staff!”

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Posted 4 years ago

“Customer service chat function was very easy to use, much better than others I have come across. Jonathan was helpful and communicative, and got my request done very quickly. Their Christmas trees are excellent quality too!”

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Posted 4 years ago

“Really helpful service (from Chelsea) today ordering our tree. Many thanks!”

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Posted 4 years ago

“Jerry was very helpful and quick to respond while assisting me during an online chat. Things sorted within minutes. Very much appreciated. Thanks.”

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Posted 4 years ago

“Really quick and easy to change my delivery date. Jerry was helpful and really efficient, great attention to detail. Thank you.”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews