Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a slight mix up with the planned delivery date, This was resolved quickly and professionally. Thank you”

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Posted 4 years ago

“Jerry was great helping me get my order sorted when the website wouldn't let me confirm my booking ...awesome customer service getting it sorted! thank you”

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Posted 4 years ago

“I accidently selected the wrong size tree, but Jerry was able to sort everything out for me within minutes via live chat. Thank you!”

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Posted 4 years ago

“Served by James today who I didn’t even know was in training. Very helpful and informative even though I had a couple of questions and he answered all of them perfectly. Very helpful staff member!”

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Posted 4 years ago

“Fixed an order issue quickly post purchase.”

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Posted 4 years ago

“Have used Pines and Needles 3 years now excellent service delivery on time and date arranged, beautiful trees looking forward to my tree this year as it's always full and beautiful with a beautiful scent, always pleased with my tree and excellent service well done Pines and Needles, have recommended to friends”

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Posted 4 years ago

“Perfect tree - super nice staff, lovely company! And so much fun to go and pick your own tree!”

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Posted 5 years ago

“Have been buying our tree and wreath from Pines and Needles for over 10 years. Always a great tree and brilliant service. I was delighted that I could still get my tree delivered and installed despite the pandemic.”

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Posted 5 years ago

“I picked up a Christmas tree from Turnham Green a few days ago, couldn’t be happier. I was in a rush and Luca did an excellent job helping me chose and getting it to my car. Very polite, excellent service, Trees are great too. Very happy, definitely recommend buying from here.”

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Posted 5 years ago

“An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.”

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Posted 5 years ago

“I have been using this company for the past 4 years! Excellent customer service and fresh and full trees. Competitive pricing. Nothing like seeing elves deliver your tree with a smile on their faces. Thank you pines and needles.”

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Posted 5 years ago

“Convenient, and great service. Ask for Denzil - he's your Xmas tree hookup!”

Pines and Needles 5 star review on 21st December 2019

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Posted 5 years ago

“I visited the friendly team at the Ealing pop up. Lucas and Vasile were awesome, gave me some great advice on the 2 trees we were buying, and helped to arrange delivery and tips on how to care for the tree. Great team! Thank you :)”

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Posted 5 years ago

“Great tree with help from Emily and Marco”

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Posted 5 years ago

“What a great service at stoke newington especially Tate what a nice fella Happy Christmas look forward to seeing you next year”

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Posted 5 years ago

“Stoke Newington What an Amazing service, Great Staff especially Tate he was Incredible have a great Christmas and look Forward to seeing you next year”

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Posted 5 years ago

“Brandon was super helpful and really helped us find the perfect tree to make our Christmas! Thank toy Brandon & Merry Christmas!”

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Posted 5 years ago

“The friendly chap - Dimo was very good. Made us laugh while taking the time to look through a lot of trees in nets to find the right one. Great service.”

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Posted 5 years ago

“We picked up a beautiful tree from Victoria Park from Dimo. In the cold rain he was still very friendly and made sure we found the tree we wanted. Was really impressed by the service we got especially considering the rain. Made our Christmas tree shopping experience special.”

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Posted 5 years ago

“Dimo was really helpful. Great service. Bought a beautiful tree.”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews