Appalling and disappointing I have used this company in the past and they were amazing but this year the service level has dropped drastically. From the moment he entered, the delivery guy MDH was so unbelievably rude and arrogant. He was actually rolling his eyes when I was talking to him. One of the three trees I had ordered was way too wide for an area so I asked if he could cut back a couple of branches and was told he was not allowed. Another tree is leaning to one side but was told that’s how trees are! I noticed when he left that we are missing an entire box of decorations. I have tried emailing, calling, left a voicemail, WhatsApp but can’t get through to anyone that can help. (Note: the other delivery guy, William, I think, did make an effort but MDH even snapped at him for trying to help!).