Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, friendly & caring - well worth the delivery to the room”

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Posted 4 years ago

“2nd attempt at review Served by a lovely young man called Jed. He was very cheerful and helpful in helping me choose a tree and I lived the kilt! Very satisfied with the service. Merry Xmas.”

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Posted 4 years ago

“Was served by a lovely, helpful young man called Jed. Cheerful and helped us with the tree. Loved the kilt! Thank you Jed.”

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Posted 4 years ago

“Went with my young son to Ealing Broadway a couple of weeks ago to buy a tree. Really lovely service. Milo was attentive and made the experience feel special for my son. Thank you.”

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Posted 4 years ago

“Lovely, kilted staff!”

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Posted 4 years ago

“Had a great experience at the Ealing Broadway store last week, all staff were polite and friendly, in particular Milo helped me pick a tree and then carried it to my car !”

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Posted 5 years ago

“Had an amazing experience in Fulham Broadway, all staff were extremely lovely, In particular Rex who helped me carry my tree home. Would definitely recommend!”

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Posted 5 years ago

“Amazing experience in Fulham Broadway, all stall were extremely lovely and even got help walking my tree home by Rex. Would definitely recommend!!!”

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Posted 5 years ago

“Customer service from 'Rex' at Pines and Needles in Fulham was brilliant. He thoughtfully helped me choose a tree, and carried it out to my car for me. It looks great in my sitting room so I couldn't be more happy.”

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Posted 5 years ago

“Great service from Dimo. Thanks”

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Posted 5 years ago

“Our tree dried out within two weeks! We contacted customer service but they were not helpful at all! Not going to buy from them again!”

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Posted 5 years ago

“Had a fun experience picking up our tree at Notting Hill today as Dimo was a very friendly and attentive, although, the trees were a little more expensive than we would of hoped so we ended up buying a smaller tree on Dimo's advice. It actually turned out being the perfect size when we put it up so couldn't be happier with how it turned out. I promised I would let him know so I wanted to say thank you to Dimo at Nottinghill for steering us in the right direction - you were right!”

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Posted 5 years ago

“Found the perfect Nord Fir today after about 30 minutes of searching but it was well-worth the effort as it looks so pretty in our home after we decorated it! A BIG thank you to Dimo who was such a great help even though trying to serve us and another couple as they seemed to be shorthanded but was still very attentive and patient.”

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Posted 5 years ago

“Oscar at the Clissold Park branch gave us excellent service and some great chuckles! very accommodating of our funny requests!!”

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Posted 5 years ago

“This was my first time using Pines and Needles and I have been thoroughly impressed with our tree. The tree is full and the stand works well to keep our 6ft tree upright. A chap named Demos/Dimos/Damos gave us excellent service and we just wanted to thank him for his cheerful spirit which made the experience fun. Thank you to everyone at Pines & Needles, we'll definitly be back next year.”

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Posted 5 years ago

“Thank you very much Katherine and the Chiswick team. Katherine was very helpful and helped us to find the beautiful Christmas tree that we were looking for.”

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Posted 5 years ago

“Great service struggled to find the tree I wanted but lovely service from Ilyan, he explained the different types of tree and helped me choose which tree that was best for the small space that I have.”

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Posted 5 years ago

“If I could give Pines and Needles zero stars, I would. My husband and I went to Notting Hill on Saturday as we always do to pick out our tree---which was beautiful. We asked for it to be delivered SAturday evening. I received an email indicating that it had been delivered... nothing was outside. I called them to explain the problem. An hour later, a tree was delivered. It was not the tree that was picked out. What was delivered was shorter, not remotely the same quality. My hunch is that they delivered our tree to someone else by mistake, picked out something else hoping we wouldn't notice. I called to complain---no one called me back. I called again... telling them to pick up the tree and refund me, which is when they informed me that it would take 7-10 days to get my money back. Very disappointing and totally dishonest. Terrible service.”

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Posted 5 years ago

“My tree arrived 2 weeks ago and has already completely dropped. I e mail customer service who claimed trees are supposed to last 2-4 weeks only and as a result could offer just a 50% discount on replacement, and no assistance in undressing and re dressing the tree. Not only has the tree lasted not even 2 weeks (i e mailed today as the first working day), its also a nordmann fir which the website clearly says should last from Nov to xmas if kept watered and not near a heat source. Really disappointing, both product and customer service.”

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Posted 5 years ago

“Harrison in Chiswick was super friendly and really helpful. He told us all the different information about the trees and helped us chose a great one! Thanks :)”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews