Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,549 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice Xmas tree unfortunately ours was already out of its webbing. Tree lasted well until Xmas.”

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Posted 3 years ago

“Good value for money delivered on time”

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Posted 3 years ago

“Despite watering the tree regularly, it started withering after 5/6 days. I had to dispose of it on the 25th. Very bad experience.”

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Posted 3 years ago

“I bought a 4ft tree with a small stand and installation. After a few attempts the guys were able to make it stand up. However the stand is clearly too small and the tree keeps falling down almost every day breaking the ornaments. This is a very expensive service ! I expected more !!”

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Posted 3 years ago

“Brilliant service and great trees”

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Posted 3 years ago

“Good choices.good prices and delivered to door. Very happy with service and product ,will use again”

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Posted 3 years ago

“I was very pleased with my tree. Exact height and shape for my room and delivered as promised.”

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Posted 3 years ago

“Excellent quality tree. We got a 6ft Nordmann fir. Very attentive service supported with an app to track the tree on delivery. Customer service would contact me within 5-10 mins of emailing with very reassuring responses. The team that delivered the tree were charming and friendly - all very Christmassy.”

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Posted 3 years ago

“Really lovely people who delivered and great service. Tree was beautiful looking but despite keeping it in a cool place and watered it only made it 27th”

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Posted 3 years ago

“Fantastic! The tree arrived in time, the company communication was very good and it is a beautiful Christmas tree. I will count on them next year too.”

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Posted 3 years ago

“Really nice full tree, delivered on time and on short notice. Would definitely recommend.”

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Posted 3 years ago

“Service was great but the tree was of poor quality!”

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Posted 3 years ago

“Beautiful tree, has lasted well and such a nice shape”

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Posted 3 years ago

“Great service and a beautiful tree!”

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Posted 3 years ago

“The guys that came to collect my tree were great- very friendly and efficient! Would definitely recommend!”

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Posted 3 years ago

“The 7ft tree was perfect.”

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Posted 3 years ago

“After some terrible trees this year was excellent!”

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Posted 3 years ago

“We got our tree today from Wimbledon Park site. The service was more than excellent. The young man went out of his way to help us choose. Will be back next year.”

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Posted 3 years ago

“Pines and needles-Ealing Broadway. Thank you Joseph for your help and advice today! Great Service !”

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Posted 3 years ago

“I have bought a lovely Christmas tree in Ealing Broadway. The service was great, a big thank you to Joseph and Ben. I was helped to pick the right tree for me and given advice how to look after it. Would definitely recommend it.”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,549 reviews