Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and easy service. Bilal and Rio helped us find a great tree very quickly and easily, thank you!”

Helpful Report

Posted 8 years ago

“I found an enormous amount of pines. All of them with strong branches and beautiful appearance. It was hard to choose.”

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Posted 8 years ago

“First of all, tree was a bit taller than expected which I was very happy about. I ordered a 6ft tree as I was afraid the tree would measure between 5ft and 6ft, but actually the tree was higher than 6ft which was great. Tree itself was beautiful, the branches were full, strong rich (I.e. no "holes" in the tree). The delivery and pre-delivery was very convenient. Several mails before the day of delivery. An e-mail one week before as a reminder. You receive an email in order to track your delivery on the day of the delivery and you receive another message that your tree will be delivered very soon (i.e. you are the next one to be served). Couriers were very friendly, clean and put the tree in its holder perfectly. Very happy about the service overall! Will definitely order here as well next Christmas!”

Helpful Report

Posted 8 years ago

“This is the third year I had my Christmas tree from Pines and Needles. Both the outlet at Battersea park and the online shop are professionally run and provide efficient service. The quality of tree is always excellent!”

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Posted 8 years ago

“We bought our tree from Pines and Needles in Battersea Park last year and it lasted for so long we decided to come back. Tafari and Fergus couldn’t have been more helpful picking out lots of trees until we found the perfect one, they even trimmed it for us! Both very smiley!! Thank you”

Helpful Report

Posted 8 years ago

“Had our first buying experience from Pines and Needles yesterday, from their site at our local Fortune Green Park. The choice of trees was great; the customer service at this site was excellent. Would definitely use again.”

Helpful Report

Posted 8 years ago

“To be greeted with the offer of a mince pie is a wonderful beginning. We were shown a selection of superb quality trees by the charming and knowledgeable team. That Sven and the team turned an activity which can seem something of a chore into a pleasure should be applauded. So whether you are a huge fan of Christmas, or like me a bit of a Scrooge, you’ll walk away smiling and looking forward to it all!”

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Posted 8 years ago

“Knowing that christmas is being celbrated without trashing the world”

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Posted 8 years ago

“Thanks to Cosimo, Nick, Kensu, and especially Edward at Pines and Needles W9 who helped me find just the right tree for my flat and carried it down the street and up the stairs. Have a very merry Christmas.”

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Posted 8 years ago

“Ciprian was very informative and helpful when we were buying our first Christmas tree. Will be back next year!”

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Posted 8 years ago

“Beautiful tree - great customer service! Thank you Ciprian”

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Posted 8 years ago

“Great customer service from Ciprian and great trees!”

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Posted 8 years ago

“What a treat being helped by Ciprian! Best tree possible. Thanks so much”

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Posted 8 years ago

“excellent service and happy with tree from shoreditch robbie and david were fantastic to deal with Micheal”

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Posted 8 years ago

“Ciprian gave us the best tree!!! Such a dude!”

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Posted 8 years ago

“Thanks to the team at Stoke Newington especially Stas for great service and lovely tree Alison & Nigel”

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Posted 8 years ago

“Tom and Lucas made choosing our tree at Kenwood today so easy and delightful. Superb customer service. Fun, friendly and very helpful and genuine. Top marks”

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Posted 8 years ago

“Ciprian sells great trees. Needles to say he's a Top bloke.”

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Posted 8 years ago

“Ciprian sells cracking trees, great service. See you next year!”

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Posted 8 years ago

“Good range of trees. Friendly and helpful service.”

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Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews