Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree looks perfect! Best quality,! Customer service is also the best ! Thank you Oskars from Ealing🎄🎄”

Helpful Report

Posted 7 years ago

“The trees are beautiful, delivery times are spot on, staff is excellent. Great service.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“Very good tree shape. Arrived within time slot. Advance warning of eta by text. Very pleased.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“Ordering from Pines and Needles was easy. I needed help with my web order, and quickly had a customer service representative from the web department on the phone. He took care of my order, and was very helpful. The delivery men were really nice, and installed my tree quickly. They cleaned up extra needles and were very friendly. I will use this service every year going ahead.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“Excellent service year after year”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“visited Shoreditch branch on the weekend with the family and had a fun and enjoyable day, the highlight was when the children helped with the tree netting, a big thank you to Robbie who helped me choose a suitable tree amongst the others on display, he was professional and helpful as well as making the kids smile on the day and the small gift of a small tree was just the icing on the cake.. will use pines and needles again next year !! seasons greetings!!”

Helpful Report

Posted 8 years ago

“The best trees going! And Ciprian could not be more hekpful”

Helpful Report

Posted 8 years ago

“Ciprian was extremely help and very kind. He has expert knowledge of all of the types of trees on offer and did everything with a huge smile and Christmas cheer. 5* service”

Helpful Report

Posted 8 years ago

“Very helpful and seasonal cheer. Great happy christmas mark ogilvie Mr Ciprian is great guy”

Helpful Report

Posted 8 years ago

“Thank you for the great and helpful service. Mia made it a great experience and we will be buying our tree from you again next year!”

Helpful Report

Posted 8 years ago

“If you haven't picked your tree yet, Ciprian is your man at Pines and Needles. Still some lovely trees and he is very very patient!”

Helpful Report

Posted 8 years ago

“Ciprian was very helpful when picking out our Christmas tree.”

Helpful Report

Posted 8 years ago

“Ciprian was extremely helpful and kind and we enjoyed our shopping experience, merry Christmas!!!”

Helpful Report

Posted 8 years ago

“We just bought our Christmas tree at Fulham Broadway branch yesterday. Ricardo & Valdo were amazing, very friendly and very helpful when we were at the store and they made our experience very enjoyable. My husband and I are very delightful. Thank you so much”

Helpful Report

Posted 8 years ago

“A big thank you to Julian from Camden Pines and Needles! He was very friendly and helpful. Great place :)”

Helpful Report

Posted 8 years ago

“Good tree, Ciprian was very helpful.”

Helpful Report

Posted 8 years ago

“Superb service from Jacob and especially Julian at Camden Pines and needles! Ill definitely return next year. Highly recommended, my spruce smells incredible :)”

Helpful Report

Posted 8 years ago

“Bilal kindly helped us choose the perfect tree for our house, and carried it to the car. He was very charming and friendly and gave aftercare advice too. Please come back to Wandsworth next year!”

Helpful Report

Posted 8 years ago

“Amazing Christmas decorations and perfect customer service!!!”

Helpful Report

Posted 8 years ago

“Very good service and selection of trees and accessories. Very helpful.”

Helpful Report

Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews