Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We buy our Christmas tree from you every year and it has become a bit of a tradition for us. Keep up the good work and always a great selection of trees. Alex was incredibly helpful today in N16. Thank you.”

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Posted 5 years ago

“Unfortunately I had to cancel my order, but James answered my email within a couple of hours and it was all processed no fuss. Would recommend to anyone. Hopefully next year I can use their service.”

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Posted 5 years ago

“James was very helpful, prompt and accurate response when I enquired about my delivery.”

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Posted 5 years ago

“Beautiful tree, great service!”

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Posted 5 years ago

“Great service will use again.”

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Posted 5 years ago

“Excellent Christmas tree :) The best one we've had so far!”

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Posted 5 years ago

“Super quick and helpful response by Jonathan to rearrange my delivery.”

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Posted 5 years ago

“James is super helpful and friendly. Very understanding and listened to my requests to change the tree to a larger size, and decorations, organised everything and advised me along the way. Makes such a difference to work with a friendly team, the way customer service should be. Thank you James and mercy christmas !”

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Posted 5 years ago

“Very fast replies and super helpful! Thank you Chelsea.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“James was very friendly and helpful when placing the order!”

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Posted 5 years ago

“I spoke to Jonathan at Pines and Needles who was very helpful. Live Chat was easy and quick to respond. I would recommend!”

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Posted 5 years ago

“I had 2 issues, and both James and Teresa helped me out really fast! Thanks and well done! :)”

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Posted 5 years ago

“very helpful and quick to reply!”

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Posted 5 years ago

“Chelsea was super helpful whilst i was putting together an order for our 3 schools - thank you Chelsea for being so amazing - we are looking forward to receiving our trees this Friday so we can start celebrating Christmas nice and early! Thank you again.”

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Posted 5 years ago

“This is the first year I'm using Pines and Needles and from initial enquiry to order confirmation the customer service has been super fast and efficient. Bartek has been very helpful and I can't wait for my trees to arrive.”

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Posted 5 years ago

“I love to order from these company - every year I order a 10' Fir and every year they deliver us a lush tree in good health. We pay a little extra for the delivery guys & gals to set it up in the stand for us and all that... takes all the hassle out of putting up a tree. If you need any extra assistance, they have a live chat for support - we spoke to Jerry and he was very helpful.”

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Posted 5 years ago

“Great customer service, friendly helpful staff, amazing value. Christmas has a come a little earlier this year!”

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Posted 5 years ago

“This will be the third year in a row that I've ordered a tree from Pines and Needles, such a fantastic service! Bartek in particular has been incredibly helpful this year as I wanted to add to my order. His swift response and clear instructions made this really easy. Thank you!”

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Posted 5 years ago

“Had a great chat with Jonathan, very good customer service!”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews