Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service, communication, festive spirit, delivery and quality are all excellent at P&N. The tree is stunning! It’s a bit pricier than other suppliers, but we are happy with the result.”

Helpful Report

Posted 5 years ago

“Excellent customer service from Jonathan on chat and email this afternoon. So nice to deal with a company that genuinely appears to care about its customers. He was patient and happy to help me sort out my order, and helped out with a cheeky discount. Can't wait for my tress to arrive”

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Posted 5 years ago

“Great customer service from Jonathan”

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Posted 5 years ago

“A beautiful Christmas tree arrived for our office, 12ft, and fits perfectly in the space. Decorations look fantastic and so happy with the service we received. Bartek was extremely helpful and happy to help with all my questions! Amazing quality and will be using you again next year! Thank you”

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Posted 5 years ago

“amazing, just amazing customer service!”

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Posted 5 years ago

“Ordered a tree for the festive season in office. Forgot to add removal service and Chelsea answered straight away from the contact number and was super helpful and added it on without any hesitation or faff! Took seconds. Great to have service from Chelsea that provided speedy but friendly help. Thankyou!”

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Posted 5 years ago

“Very quick and responsive help online from Jonathan...can't wait for delivery of my tree soon (will be our third year running) and this year have added a door wreath to my order. Great company and staff!”

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Posted 5 years ago

“Customer service chat function was very easy to use, much better than others I have come across. Jonathan was helpful and communicative, and got my request done very quickly. Their Christmas trees are excellent quality too!”

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Posted 5 years ago

“Really helpful service (from Chelsea) today ordering our tree. Many thanks!”

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Posted 5 years ago

“Jerry was very helpful and quick to respond while assisting me during an online chat. Things sorted within minutes. Very much appreciated. Thanks.”

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Posted 5 years ago

“Really quick and easy to change my delivery date. Jerry was helpful and really efficient, great attention to detail. Thank you.”

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Posted 5 years ago

“After a slight mix up with the planned delivery date, This was resolved quickly and professionally. Thank you”

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Posted 5 years ago

“Jerry was great helping me get my order sorted when the website wouldn't let me confirm my booking ...awesome customer service getting it sorted! thank you”

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Posted 5 years ago

“I accidently selected the wrong size tree, but Jerry was able to sort everything out for me within minutes via live chat. Thank you!”

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Posted 5 years ago

“Served by James today who I didn’t even know was in training. Very helpful and informative even though I had a couple of questions and he answered all of them perfectly. Very helpful staff member!”

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Posted 5 years ago

“Fixed an order issue quickly post purchase.”

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Posted 5 years ago

“Have used Pines and Needles 3 years now excellent service delivery on time and date arranged, beautiful trees looking forward to my tree this year as it's always full and beautiful with a beautiful scent, always pleased with my tree and excellent service well done Pines and Needles, have recommended to friends”

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Posted 5 years ago

“Perfect tree - super nice staff, lovely company! And so much fun to go and pick your own tree!”

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Posted 5 years ago

“Have been buying our tree and wreath from Pines and Needles for over 10 years. Always a great tree and brilliant service. I was delighted that I could still get my tree delivered and installed despite the pandemic.”

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Posted 5 years ago

“I am grateful for all the efforts that the staff of Pines and Needles took to try to sort out the problem of the removal of a Christmas Tree I was very disappointed and upset when the arrangements that were made for the removal of the tree on 3rd January did not work out particularly as I had to leave to catch a flight before your staff arrived as they were running late. They did keep us informed although a little earlier notice might have been helpful. There was apparently a misunderstanding about the removal of the lights from the tree. I would have thought if the arrangement was that your staff put them on that they would also remove them. This was very definitely my understanding but obviously not yours. It did not say removal of lights on order albeit I had thought I had made it clear on the phone when placing order. This was obviously not the case. I will know for next year to be absolutely specific and check wording on order. Although I was upset your staff handled the situation very well in particular I would mention Allan who was most help and professional in his approach and organised for the tree to be collected this morning which it was. I am very grateful to Allan for his time and patience and the customer service he provided. You do appear to provide an excellent service which on this occasion fell a little short but was retrieved by Allan after the event. I would use your services again but will check and double check my order. I would suggest that those taking orders are very clear about what is provided in removal particularly if your staff have dressed tree or installed lights. Your staff are well trained, polite and helpful on the phone and I am grateful for their help and patience. Kind regards, Joan”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews