Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great but the tree itself was not what I was hoping for! It's more of a stick unfortunately! I really like everything else about your company so hopefully I can exchange for a new one tomorrow to remedy christmas and give a better review!”

Helpful Report

Posted 55 years ago

“Tree I always order every year (6ft) was much smaller than I've ever had and not the nicest shape . Bit disappointed this year”

Helpful Report

Posted 55 years ago

“OK”

Helpful Report

Posted 55 years ago

“Last year all went smoothly\nThis year, ghastly I was misquoted on delivery / split delivery\nLack of customer service with the exception of Charlotte McCarthy who is an asset to your company\nNo response from your company to an email (sent to Josh)\nOn second delivery the personnel were quite upfront in telling me that the office was lying to everyone about deliveries this year and were useless! All of this has been fed back to Charlotte.\nIncidents of poor performance too long to list Charlotte fully cognicent of my disappointment”

Helpful Report

Posted 11 years ago

“The size and shape of the tree is good, but the pruning/clipping to make the tree of more volume are very obvious and quite disturbing. Our tress from previous years were much better. Not sure whether to use your services again next year. The scent of the three is lovely.”

Helpful Report

Posted 11 years ago

“We had a very stressful experience over the weekend unfortunately. We had ordered a 5ft tree with a pre 12 Saturday delivery which came to around £85. When the tree arrived the tip had broken off but when we saw this the courier had already left. So we called up the sales hotline to arrange for a replacement. The sales person was very helpful - we live not very far away from your Esher outlet but do not have the means to get down there ourselves so the salesperson arranged for a replacement tree to be delivered Saturday night between 6pm and 10pm via the Esher branch. The tree never arrived. I had also been promised an email confirmation of this arrangement, that never arrived either. So on Sunday I called the sales hotline again to ask what had happened to the replacement delivery we had expected the night before, only to be told that the arrangement was not procedure. So again a replacement was arranged to arrive between 6pm and 10pm. Only that they showed up 3 hour early, thankfully we were actually at home! All in all I am very dissatisfied with the service, even though the replacement tree is good quality.”

Helpful Report

Posted 55 years ago

“I have used your service for many years and I was always happy with the trees. This time the tree was covered in mud - which I couldn't brush off. Also needled a lot. It seems as if it was lying around for a long time, as the needles starting to be dry and come off already. I have complained yesterday when it was delivered and agreed to a full refund. I just wanted to let you know anyway as I don't know what went wrong as usually the tress are stunning and clean... Kind regards, Alexandra Jugovic”

Helpful Report

Posted 12 years ago

“This is the third year we have ordered our Christmas tree from you and we are disappointed this year of the quality of the tree it was a poor shape and although we are watering the tree daily and it is in a cool room it is dropping and losing the needles quickly we do not think we will use you again.”

Helpful Report

Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews