Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pines and Needles Reviews

4.2 Rating 2,472 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am aware that the tree is measured from base to tip, however I was not aware that that meant you could order a six foot tree that is about one third bare at the top. A very sad looking tree so we will need to trim off the top foot or more so it doesn't look so bad. Not a very impressive office tree.”

(Regent Park NW1 7TN) - Posted 9 years ago

“We ordered a 4 foot tree for delivery and the top foot has no needles or branches. I was incredibly disappointed by the fact that this was considered acceptable and frankly a bit deceptive given anyone who would be purchasing this in person would never select this tree.”

Posted 9 years ago

Hi Nicole, Sorry your tree is a little bare on the top. We'll happily send you a new fuller tree however. Hopefully we can get this sorted for you. Kind regards, Pines and Needles

Posted 9 years ago

“Hi disapointed in the tree this year. Hopefully you can send a replacement thats fuller. cheers”

Posted 9 years ago

Hi Alan, If your unhappy we'll happily replace your tree for you as soon as we can. If we'd known sooner we would have already done this for you. Kind regards, Pines and Needles.

Posted 9 years ago

“Not that impressed. Tree was soaking wet, the base had not been cut straight and so is wonky and that needed work. Not exactly what I was expecting from this level of service.”

Posted 9 years ago

Hi Bibi, Sorry your tree is wonky, we will be happy to replace the tree if you are unhappy. Hopefully we can resolve your issue asap. Kind regards, Pines and Needles

Posted 9 years ago

“Tree arrived covered in mud and much shorter than expected. I rang to complain and was promised redress but have not heard back. Disappointed with this service.”

Posted 9 years ago

Our system did not indicate there had been a problem with your delivery. We take every single problem very seriously and pro-actively ask for feedback and attempt to address any issues with our delivery as soon as possible, almost always on the same day. One of my colleagues will be in touch shortly and we will do anything it takes to put this right.

Posted 9 years ago

“One of the tress top was cut off and replaced with the different top attached using the metal rope.”

Posted 9 years ago

“Last year all went smoothly\nThis year, ghastly I was misquoted on delivery / split delivery\nLack of customer service with the exception of Charlotte McCarthy who is an asset to your company\nNo response from your company to an email (sent to Josh)\nOn second delivery the personnel were quite upfront in telling me that the office was lying to everyone about deliveries this year and were useless! All of this has been fed back to Charlotte.\nIncidents of poor performance too long to list Charlotte fully cognicent of my disappointment”

Posted 10 years ago

“Delivery was good - very punctual.\n\nThe tree is a big disappointment. It seems every other year we get a dud tree. This one has half the branches on one side missing (an extended bald patch) - it looks ridiculous. Only the fact that kids were present meant we didn't return it!\n\nWill probably not use P&N again as feel advantage in having sight of tree before purchase. Its a shame because last year's tree was lovely - the one the year before very ugly.”

Posted 10 years ago

“The delivery was very late and I had to contact the driver to ask about the time. The tree was OK-ish, but had a few broken branches and bare at the top. It would not be the tree I picked at a traditional market. The tree was left unopened, and was not in the net as last year.”

Posted 10 years ago

“The first tree was too small which I said would be ok but there was nowhere to place the star/angel so Mike very kindly changed it. They worked so hard to fit the tree I hadn't the heart to say it was the worst looking tree I've had in years, skinny and uneven growth..very disappointing. My daughter feels sorry for the tree so we'll make the best of it. The guys delivering it were fantastic though . Deirdre Allen”

Posted 10 years ago

“The people who delivered and decorated the tree were great.\n\nHowever, the general organisation of the dfelivery was extremely poor. The the tree came a day late, causing a lot of disruption.\n\nWe have had similar problems in previous years and will be looking for an alternative supplier next year.”

Posted 10 years ago

“The first tree we received was just not very nice. We ordered a 7 foot tree and got a tree that was about 5 feet with a 2 foot branch sticking out of the top with almost nothing on it. Not full or a nice shape either. I can't imagine why this tree would be chosen as a 7 foot delivery if you care abut your product. I would have never chosen this tree. Waited the full 5 hour time block (8-1) for this. We wanted to exchange it which was met with a very cheerful response. Your telephone service people are lovely. The next day I had to change several appointments to stay home and wait for the tree exchange. Again the full 5 hours. I called around 12:30 and mentioned the delivery could not just show up at 1:00 as I had to leave at 1:00 and was assured by the driver he would be there in plenty of time. He arrived at 1:10 as I was leaving and wanted me to take delivery saying it would only take 5 minutes. I really was not trying to be difficult but I did not have 5 minutes. I was already late because I had waited for him and was pulling out as he arrived. I understand traffic is unpredictable but I just spent 10 hours of my time waiting (during a very busy season) for something I still don't have. 5 hour time blocks are just too long. Surely they have an idea of where you will fall in the schedule and could narrow it down a bit. The whole reason to use pines and needles is to take the stress, hassle and inconvenience out of getting a Christmas tree. It actually added a lot of stress and inconvenience to my Christmas season so I don't really see the point of the service. Thanks anyway though, your staff are all really nice and lovely.”

Posted 10 years ago

“Just sent feedback on a separate page, but thought there would be more, so am re-sending. I am not satisfied with our tree at all. It is very sparse, trimmed poorly so that I can't even find a good side to turn to face the room. For spending £50 on a tree, I thought we would have better luck. We ordered from you last year, but will not be doing it again. Very, very disappointed.”

Posted 10 years ago

“Well the tree arrived at a good time, but your driver could use help with his manners. He turned up two hours early, called me repeatedly, to the point where I came out of the meeting I was in with our global head as I thought there was some kind of emergency. He then said he wanted to deliver the tree two hours early. When I told him this was not possible he said he wanted to leave with a neighbour. I explained that this was not possible and someone would be in at the time slot I had booked, he then muttered something I couldn't understand and I told him I had to get back to my meeting. I then called pines and needles and it was sorted. But, I think that he may need some customer service training.”

Posted 10 years ago

“Hi, I ordered from you last year and the tree was so much better than the one I received yesterday. However, your customer service was excellent & have arranged a redelivery for me this evening. I will see if there is a marked improvement from the one yesterday, as everyone who saw it were quite shocked by how awful it was.\nbest wishes\nSarah Lowe\n”

Posted 10 years ago

“The size and shape of the tree is good, but the pruning/clipping to make the tree of more volume are very obvious and quite disturbing. Our tress from previous years were much better. Not sure whether to use your services again next year. The scent of the three is lovely.”

Posted 10 years ago

“Tree arrived 40mins after latest delivery time. Not ideal but ok. \nBeautiful looking tree BUT a real sadness was at least a 1/4 of the tree was caked in mud which we spent 45mins trying to remove and haven't been very successful. Would never have bought this tree due to mud if we had gone to chose it. \nTree was not in netting so difficult to set up. \nThis was pretty disappointing given the price and good service we have had in the past.”

Posted 10 years ago

“Great delivery service. \nPoor tree this year. Was tiny for a 6ft tree. Was more like a 4ft tree with a huge top. We may not buy one this way next year. Past 2 year's trees were great. Wide and full unlike this year.”

Posted 10 years ago

“delivery was very good. I found the tree not very densely branched especially on the top and already losing some needles. I water it every day but it still seem to me branches are drying out”

Posted 10 years ago

“The delivery was on time and I was contacted on the day by Martin which was great. However when I unwrapped the tree it was huge, much much bigger than last year, with a serious lean to one side. The biggest problem was that the truck was too wide to fit into the Pines and Needles tree stand I bought two years ago meaning I spent my Friday evening attempt to thin the trunk with a saw and chisel! This was not easy as the bark was damp. It was still not possible to fit it fully into the base so it is rather precariously purched instead. Very stressful start to the Christmas decorations!”

Posted 10 years ago

«
1
2
3
4
5
»

Pines and Needles is rated 4.2 based on 2,472 reviews