Pines and Needles Reviews

4.20 Rating 1,818 Reviews
78 %
of reviewers recommend Pines and Needles
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.38 out of 5
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 20 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website


0203 384 9420



123 Shirland Road

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Pines and Needles 5 star review on 3rd January 2018
Rose Bowles
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Pines and Needles 5 star review on 7th December 2017
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Pines and Needles 5 star review on 6th December 2017
Antony Masters
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Pines and Needles 5 star review on 3rd December 2017
Mr Reynolds
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Pines and Needles 5 star review on 30th November 2017
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Pines and Needles 5 star review on 30th November 2017
Macarena V Ferri Lopez
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Pines and Needles 5 star review on 4th December 2016
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Anonymous  // 01/01/2019
Posted 50 years ago
We had a very stressful experience over the weekend unfortunately. We had ordered a 5ft tree with a pre 12 Saturday delivery which came to around £85. When the tree arrived the tip had broken off but when we saw this the courier had already left. So we called up the sales hotline to arrange for a replacement. The sales person was very helpful - we live not very far away from your Esher outlet but do not have the means to get down there ourselves so the salesperson arranged for a replacement tree to be delivered Saturday night between 6pm and 10pm via the Esher branch. The tree never arrived. I had also been promised an email confirmation of this arrangement, that never arrived either. So on Sunday I called the sales hotline again to ask what had happened to the replacement delivery we had expected the night before, only to be told that the arrangement was not procedure. So again a replacement was arranged to arrive between 6pm and 10pm. Only that they showed up 3 hour early, thankfully we were actually at home! All in all I am very dissatisfied with the service, even though the replacement tree is good quality.
Posted 50 years ago
This is the third year we have ordered our Christmas tree from you and we are disappointed this year of the quality of the tree it was a poor shape and although we are watering the tree daily and it is in a cool room it is dropping and losing the needles quickly we do not think we will use you again.
Posted 50 years ago
Pines and Needles is rated 4.20 based on 1,818 reviews