Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a delightful experience today at the Clissard Park branch, your friendly staff were very attentive and playful with the kids. It made the whole event very easy for me, especially Joshua who kindly carried the tree to my car and entertained the kids while I paid. Thank you, N.”

Helpful Report

Posted 7 years ago

“Fantastic service. We had 3 tress 1 for our office and 2 for my home. All of them beautiful. The team in Camden where super friendly and helpful and the whole process was so easy. Very happy thanks so much guys!!”

Helpful Report

Posted 7 years ago

“Amazing trees and great customer experience! A special thank you to Malakai (Fulham Broadway) who was extremely helpful and attentive!”

Helpful Report

Posted 7 years ago

“Every year I get my tree from Pines and Needles. This year, Tom at Kenwood House was brilliant! Helped me select my tree and had me on my way home to decorate it quickly!”

Helpful Report

Posted 7 years ago

“PLEASE STAY AWAY !!! I have never dealt with such disgusting customer service or lack of in my life ! We had been a loyal customer up until now but I don't think that means anything to them. Incompetent staff who cannot process orders leaving a loyal business without a tree & with no acceptance of responsibility for their mistake. Luckily i found somewhere else who was able to accommodate us who were much nicer & cheaper than the over priced trees from P&N that die within a week ! Suggestion- staff training”

Helpful Report

Posted 7 years ago

Dear Customer, We are sorry to hear of your experience. We want to hear more about your order this year so that we can look into this for you. Our aim is ensure all our customers have the best product and service. Please email marketing@pinesandneedles.com and let us know more.

Posted 7 years ago

“Malakai at Fulham Broadway was very helpful, always smiling and explaining to us the differences and benefits of each tree! Great customer service. Thank you! Konstantinos”

Helpful Report

Posted 7 years ago

“Allan from Pines & Needles gave us excellent customer service and meant that we will continue using Pines & Needles in the future, merry Xmas !!!!”

Helpful Report

Posted 7 years ago

“Friendly and fast service. Great help from their customer service team - I dealt with Apilan, who kindly ensured that our order was able to be delivered during a limited time frame. Looking forward to receiving the tree now!”

Helpful Report

Posted 7 years ago

“Needed an early Christmas tree and Paddy(?) at the Upper Holloway site led us to our dream tree. Super friendly and helpful, he even helped us with our base before we left. Feeling extra festive now!”

Helpful Report

Posted 7 years ago

“From the off Tom in his kilt was cheerful and helpful and despite running low on stock as Monday morning he found me the perfect tree! Helped load it into the car and all done in double quick time! Thanks Tom!”

Helpful Report

Posted 7 years ago

“Greg was really helpful! We are so happy with our tree and the price!”

Helpful Report

Posted 7 years ago

“Very helpful staff - thank you Nick for all your help today :)”

Helpful Report

Posted 7 years ago

“Jackson helped us to choose a Christmas tree, I believe it’s the most beautiful tree we ever had. Big thanks and Marry Christmas.”

Helpful Report

Posted 7 years ago

“I bought 2 Christmas trees today. Excellent and professional service .Recardo was very helpful and I liked how passionate and supportive he is towards autistic children.”

Helpful Report

Posted 7 years ago

“David and Juan were terrific. They helped saw the tree and gave the kids a handful of candy which they loved. Very good service”

Helpful Report

Posted 7 years ago

“We were excellently attended to by David who helped us choose our Thanksgiving tree. His manager Juan had an engaging conversation with my Father. The experience was quite pleasant overall.”

Helpful Report

Posted 7 years ago

“Danke an Juan und David für ihre hilfe mit unserem Weinachtseinkauf. Sie waren echt toll drauf :)”

Helpful Report

Posted 7 years ago

“Lovely experience at Regent’s Park this morning! Juan and David were so nice with our kids. We regularly host dinner parties at our home so we had to get the biggest tree possible, and it sure wasn’t easy, but they got the job done!”

Helpful Report

Posted 7 years ago

“Bought my tree for the first time form pines and needles last year very impressed with the quality of the tree very full and beautiful delivery excellent on time and date requested so have just ordered my tree for this year hoping that the tree is just as magnificent as last year thank you pines and needles you just may have a loyal customer here if this year's tree is as good as last year's xxx will also recommend to friends and family x x x x”

Helpful Report

Posted 7 years ago

“First time going! Amazing experience. Great staff. Thank you Ricardo (manager) for helping us, customer service was great!”

Helpful Report

Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews