PetsPyjamas Reviews

4.7 Rating 1,351 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,351 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
Website clear and easy to find information. One improvement might be to make the cancellation process more accessible- I found it in frequently asked questions.
Helpful Report
Posted 6 months ago
Mostly good. Booking procedure was good and the call received from customer service advisor was fine. However a bit disappointed with the hotel that was recommended as they made no arrangements for us having a dog with us.
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Posted 6 months ago
Made a 3 night booking on PP with help from Alison and then tried to extend it to 4 nights. Sadly someone else gazumped us and confirmed their booking just seconds before we did. So we lost the 3 day one. Alison made several attempts at other hotels in the area but was unable to secure a booking that met all our requirements. She was terrific in trying to assist us. We will definitely be back to this PP site in the future. Thanks loads Alison you were a star.
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Posted 6 months ago
Good but should be clearer when the dates closed are fully booked
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Posted 7 months ago
The Angel inn is a busy pub. We stayed in the annexe which is a separate building across the road, which did not seem to be as modern as the accommodation in the main pub building. All rooms were accessed by stairs either up, or down. The room was clean and had everything required for a pleasant stay. Breakfast was lovely and had lots of menu options. The staff were very friendly and made a fuss of our dog!
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Posted 7 months ago
The website is great. Very clear. Booking at our chosen location was easy. However, the confirmation email came from the hotel itself and didn't mention PetsPyjamas. This was a bit confusing. I did get an email from PetsPyjamas a bit later, and everything is clear now. Thank you.
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Posted 7 months ago
Good site will definitely use again
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Posted 8 months ago
Thank you for the positive feedback! 🐾
Posted 8 months ago
I had a few questions and the response time was amazing. My only problem was paying on line, after verifying with my bank I closed the banking app and the page was no longer there to confirm payment. This happened twice. I landed up paying by phone.
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Posted 8 months ago
A little disappointing to find that Petpyjamas say dogs go free of charge yet the Hotel is charging me £7 per night for my dog. Surely this contravenes trade descriptions? Fingers crossed the hotel will prove worth it.
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Posted 9 months ago
The only problem booking was working out that I could not book a basic room to get the 2 corse meal included
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Posted 9 months ago
Following my initial enquiry, there was some confusion about pricing etc. However, after emailing the customer support team, all was sorted out. Great communications.
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Posted 9 months ago
First time, nice, simple process.
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Posted 9 months ago
Loved the website and all the options the only issue was that the discount offer came after I had booked and I couldn’t print a proper confirmation- would be good to get an email confirmation of my booking
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Posted 10 months ago
I love this idea but couldn’t give you 5 stars as you didn’t have my breed of dog on your long list when we booked the hotel?! PLEASE add a Barbet French Water Dog, an ancient breed but slowly becoming more well known (you have Italian & Portuguese!) Then I can award you full marks!
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Posted 10 months ago
Came across this dog friendly site which made finding a place to stay with our dog much easier. Was also good that we didn't have to pay for her to stay.
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Posted 11 months ago
Easy to book but didn’t receive a confirmation email until the following day
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Posted 1 year ago
Jen and Trish were very kind and eventually managed to resolve the small computer problem regarding our gift voucher
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Posted 1 year ago
Phoned last night re Query about internet booking had it sorted out straight away. Good service
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Posted 1 year ago
Very helpful and efficient in finding us a suitable hotel on the dates we required
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Posted 1 year ago
Good clear website, slight delay between booking and confirmation.
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Posted 1 year ago
PetsPyjamas is rated 4.7 based on 1,351 reviews