PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,989 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from a great company very happy with my purchase of Canagan venison rabbit and game my dog loves it and he is very fussy”

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Posted 2 years ago

“Very quick delivery and not overpriced items.”

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Posted 2 years ago

“I always get top service from PetnPony, prompt delivery at a competitive price”

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Posted 2 years ago

“Always a speedy service. Simple to order and a great product.”

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Posted 2 years ago

“Helpful and efficient”

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Posted 2 years ago

“Very happy with the service”

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Posted 2 years ago

“Good product and prompt delivery. Thank you”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“delivered with 48 hours. Simple order process and quick delivery.”

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Posted 2 years ago

“Efficient online ordering and delivery”

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Posted 2 years ago

“Reliable, and competent company. No fuss, straightforward and safe delivery of goods”

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Posted 2 years ago

“Excellent service. From ordering to receiving, 2 days. Cheapest online for the dog food too 😊”

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Posted 2 years ago

“Great price, item turned up on time. Thank you”

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Posted 2 years ago

“A big thank you to pet n pony for the specialised catfood, they had some in stock and made my cat very happy. Fast delivery so we didn't have to wait too long for it to arrive.”

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Posted 2 years ago

“Delivery was fast and shopping experience good.”

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Posted 2 years ago

“Ordered equestrian boots for my granddaughters birthday. Easy ordering, I was kept up to date with the progress of my order, delivery was quick and stress free. I really recommend PetnPony, I have used them before and will continue to do so Great company!”

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Posted 2 years ago

“Always the best prices and always speedy delivery. This is my one stop shop now for high quality dog food.”

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Posted 2 years ago

“Ordered a bag of dog food and the item was not dispatched. Contacted you a week later and the order had been forgotten about. Took over 2 weeks to get my order . In the meantime I had to order my dog some food from somewhere else.”

Helpful Report

Posted 2 years ago

Hi Richard We are truly sorry to hear about the inconvenience you experienced with your recent order from PetnPony. Your feedback is extremely important to us, and we sincerely apologise for any frustration or inconvenience caused by the delay in dispatching your dog food. We understand the urgency of receiving pet supplies promptly, and it is disheartening to learn that we fell short of our usual standard of service in this instance. Please know that we are taking your feedback seriously and will be reviewing our internal processes to ensure that such oversights are not repeated in the future. Once again, we apologise for the inconvenience you experienced, and we thank you for bringing this matter to our attention. We genuinely appreciate your support and understanding. Warm regards, PetnPony

Posted 2 years ago

“I ordered Some Naf Metazone and the service was excellent and prompt, highly recommend this company”

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Posted 2 years ago

PetnPony is rated 4.8 based on 1,989 reviews