PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,846 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I double ordered some dog food on line by accident. I phoned and was instantly sorted followed by a confirmation email . The food arrived promptly the following day. Excellent service.”

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Posted 2 years ago

“Food prices are reasonable respect other company and delivery was quickly”

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Posted 2 years ago

“Bargain price, excellent communication, would recommend”

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Posted 2 years ago

“Fast efficient service”

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Posted 2 years ago

“Your return policy is very bad, although I notified you by e-mail as soon as I received the wrong product, you sent me the product and then asked me to return it for exchange and pay a return fee for it.”

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Posted 2 years ago

“The dog's loved it perfect for hiding medication in”

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Posted 2 years ago

“Fast delivery of dog food that I find really difficult to get anywhere else.”

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Posted 2 years ago

“I ordered hills thyroid cat food,The delivery was excellent, I was really pleased and will be using PetnPony again in the future, many thanks.”

PetnPony 5 star review on 21st March 2023

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Posted 2 years ago

“Great service, the web site is easy to use for orders. The dog food is a great price. Happy customer, happy dogs!”

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Posted 2 years ago

“Shipped in minimal time, and the product is exactly as described”

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Posted 2 years ago

“I was very impressed with how quickly I received my order. I also appreciated the two free gifts for my days. Thank you. I am however disappointed that I emailed Pet n Pony regarding purchasing more of the free treats they had sent m and to this day 14th March, I have not received a reply.”

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Posted 2 years ago

“Great service . A pleasure”

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Posted 2 years ago

“Very efficient and friendly service”

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Posted 2 years ago

“Excellent product at the lowest price around … really quick delivery and nice personal touch in the thank you email they sent 👍 defo use them again 🙌🙌”

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Posted 2 years ago

“Super fast delivery, great prices, will shop here again soon”

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Posted 2 years ago

“I found PetnPony by chance and their Canagan cat food was the cheapest online. The order was easy, the delivery was quick and I received a friendly welcome email. I will buy from them again.”

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Posted 2 years ago

“Quick delivery with no problems”

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Posted 2 years ago

“Very quick service. Excellent products. Would highly recommend this company.”

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Posted 2 years ago

“Prompt and efficient response”

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Posted 2 years ago

“Products ordered arrived quickly and at a competitive price”

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Posted 2 years ago

PetnPony is rated 4.8 based on 1,846 reviews