PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,775 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet n Pony were fantastic. Purchase and delivery updates via email and tracking were great. Will be sticking with them for future deliveries of my dog food. They're priced cheaper than other national retailers, customer service is better and would prefer to support a local business. Win, win all round!”

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Posted 2 years ago

“Great value, fast delivery and good communication re postage/delivery dates. Would definitely use again.”

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Posted 2 years ago

“Excellent services. They dealt with a return from a forwarding company that hadn't bothered to tell me they'd changed address (Ship7), and resent it to another one for me.”

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Posted 2 years ago

“Good price. Excellent communication. Quick delivery and well packaged. I would definitely use this company again.”

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Posted 2 years ago

“Really happy with the Dublin boots and received in good time. Great service.”

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Posted 2 years ago

“Good service, pleasant staff”

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Posted 2 years ago

“Sadly this product really wasn't what I was hoping for - maybe the algae in our tank is just too stubborn.”

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Posted 2 years ago

“Sizing is completely wrong Customers service is t great Won’t be using this website again”

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Posted 2 years ago

“Good choice, quick delivery, value for money, greatly appreciated”

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Posted 2 years ago

“Parcel arrived a bit knocked about. One bag of food had split at the top, probably from being dropped. Luckily very little food had escaped. Will in further only buy one bag at a time.”

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Posted 2 years ago

“Brilliant boots,got to us in good time all things considered.”

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Posted 2 years ago

“I would highly recommend petnpony I placed my order after the last posting date for Christmas they kept me well informed and my parcel arrived well packed and presented the first posting day after Christmas The item I ordered was as described on their website and I’m very pleased with my purchase I will definitely use them again and highly recommend them”

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Posted 2 years ago

“Very good service. Sadly my item was too small, but the return and refund went smoothly”

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Posted 2 years ago

“Great selection from Pet and Pony Competitively priced”

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Posted 2 years ago

“Competitively priced and quick delivery. No complaints whatsoever.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Excellent service quick delivery a really good dog coat instructions for measuring spot on”

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Posted 2 years ago

“Brilliant company great prices and finally a company that don't use evri so my parcel arrived yay finally”

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Posted 2 years ago

“Delivered on time before Christmas. Customer service excellent”

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Posted 2 years ago

PetnPony is rated 4.8 based on 1,775 reviews