PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,950 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous company to deal with - very competitively priced and very prompt delivery, would highly recommend to anyone. Thank you Pet n Pony.”

Helpful Report

Posted 2 years ago

“I have bought Canagan dog food from PetnPony. The website was easy to use, the pricing was excellent. I was kept informed throughout, and the delivery was as expected although it took longer than other competitor’s delivery times. This didn’t matter as I was not running out of dog food, however if you are down to the wire you might be getting anxious. I would recommend the company, but ask that they speed up the delivery !”

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Posted 2 years ago

“Lovely customer service, however wish that i would have been sent an email or given an update when my delivery was delayed instead of having to call and find out for myself.”

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Posted 2 years ago

“Bought Canagan country game dog food second purchase from this company excellent service fast delivery and £10 cheaper than Canagan themselves would definitely recommend you use PetnPony”

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Posted 2 years ago

“The correct product was delivered in a satisfactory condition and in good time. Can’t really say any more.”

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Posted 2 years ago

“Easy to use website, fantastic prices one happy dog”

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Posted 2 years ago

“Great friendly service, good advice ordering is easy and delivery is good”

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Posted 2 years ago

“Fantastic service and communication. Price competitive too. Will definitely be ordering from PetnPony again. Thank you”

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Posted 2 years ago

“Excellent service and very good price dog food.”

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Posted 2 years ago

“Perfect for my dog. Fab customer service and fab item”

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Posted 2 years ago

“Excellent, fast delivery, great Value , couldn’t be beaten on price.”

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Posted 2 years ago

“Let down by DPD delivery company, otherwise an excellent service at a competitive price”

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Posted 2 years ago

“2 different purchases recently on different days and neither order dispatched until I called to chase up. Use Redpost or Equus if you are buying online. Orders always received next day without fail and returns refunded the same day received.”

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Posted 2 years ago

“Very easy to order , good price . Arrived very quickly and was kept up to date with delivery! Very pleased .”

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Posted 2 years ago

“Really good experience ordering dog food from Pet n Pony - quality product at a good price and with fast delivery. About to order again...”

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Posted 2 years ago

“Excellent price and really fast delivery time.”

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Posted 2 years ago

“Excellent!”

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Posted 2 years ago

“Good on price. Efficient on delivery. Winner winner chicken dinner for my dog”

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Posted 2 years ago

“First time I’ve used PetnPony as we had a last minute doggie sitting. Needed some dog food in a hurry and couldn’t find locally. Great service and speedy delivery.”

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Posted 2 years ago

“Speedy delivery. I ordered the wrong item, returned it and refund was processed next day. Brilliant!”

Helpful Report

Posted 2 years ago

PetnPony is rated 4.8 based on 1,950 reviews