PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,991 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great hutch and delivery”

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Posted 5 years ago

Thank you! We are glad you like your hutch😀

Posted 5 years ago

“very helpful will use this company again 5 stars”

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Posted 5 years ago

Thank you, Jennifer!

Posted 5 years ago

“All good with food and delivery Thanks”

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Posted 5 years ago

Thank you for your review, Shaun!

Posted 5 years ago

“Great service”

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Posted 5 years ago

Thanks, Ben!😀

Posted 5 years ago

“When everywhere was going mad with people buying up everything in larger quantities than usual, I was having trouble getting food for my dog - a real worry! Tried PetnPony who came to my rescue, so many thanks to them.”

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Posted 5 years ago

Thank you for the lovely review!

Posted 5 years ago

“Smooth stansaction”

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Posted 5 years ago

Thank you for the 5 star review!

Posted 5 years ago

“Ordered online for pick up and it was ready the same day. Pet n pony called me to let me know my order was there. They were very friendly and professional! Always are in store also. -dragonville, durham”

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Posted 5 years ago

Thank you, Karina. We are glad you are happy with the service you receive 😀

Posted 5 years ago

“Smooth service from start to finish, good communication, would use again”

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Posted 5 years ago

Thank you, Diana!

Posted 5 years ago

“I was over charged on postage and the company have agreed to refund this in full. The cage was damaged in transit but I have decided to keep it due to the hassle of returning it.”

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Posted 5 years ago

Hi Rachel, we apologise for the inconvenience this has caused you.

Posted 5 years ago

“Excellent communication and very prompt delivery. Will definitely use again”

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Posted 5 years ago

Thank you for your lovely review, Larissa!

Posted 5 years ago

“Always buy my dogs collars from here. Strong, sturdy and fantastic price”

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Posted 5 years ago

Thank you for your review, Holly!

Posted 5 years ago

“Good service, swift delivery.”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“Easy to use website, I was kept updated regarding delivery etc. Only reason I’m not giving 5 stars is that delivery took a while but this was probably due to the current COVID19 situation.”

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Posted 5 years ago

Thank you for your review, Sheila. We apologise for the delay in delivery!

Posted 5 years ago

“Excellent service, fast service.”

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Posted 5 years ago

Thank you for your review, Dean!

Posted 5 years ago

“item was spot on and very speedy delivery”

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Posted 5 years ago

We are so glad you are happy with your service, Mark!

Posted 5 years ago

“Dog does well on this food, loves it”

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Posted 5 years ago

Thank you, Jan. We are glad the food is suitable!

Posted 5 years ago

“Excellent, thank you”

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Posted 5 years ago

Thank you for your lovely review!

Posted 5 years ago

“Because of lockdown I waited probably longer than normal to receive the dog food but it came eventually, must just order before I need it next time”

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Posted 5 years ago

Thank you for your review, Patricia, we apologise for the longer than usual wait.

Posted 5 years ago

“I recently bought a large bag of our dogs’ dry food from PetnPony as I was concerned I wouldn’t be able to find it due to circumstances, Having never bought from this supplier before I was uncertain as to speedy arrival and packaging. I should never have worried. My dogs favourite, Canagan, arrived well packaged and in plenty of time. I would definitely recommend this company to anybody needing pet supplies.”

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Posted 5 years ago

Thank you for your lovely review, Ruth!

Posted 5 years ago

PetnPony is rated 4.8 based on 1,991 reviews