PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing company I will defo be ordering again, they keep you updated with every process of your order and I love that it is a family business. The boots I received were stunning and were exactly what I ordered, cannot fault at all”

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Posted 4 years ago

“Great service, quick and efficient and highly recommended.”

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Posted 4 years ago

“Items as described. A bit slow on delivery. Pity price is now up but other companies are also up.”

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Posted 4 years ago

“The service was very good, no delivery charges and arrived the next day. This was the only website where I could access both wet and dry Purina HA in sufficient quantities. Will definitely use again”

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Posted 4 years ago

“Very quick and efficient service - thank you :)”

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Posted 4 years ago

“Brilliant company who where super fast with getting my order out, will Definitely use again”

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Posted 4 years ago

“Really enjoyed shopping at PetnPony The selection of products (clothing) was just what I was looking for and the customer care was excellent.”

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Posted 4 years ago

“Service is very quick and efficient and e mail reminders are a big help when you have a butterfly brain!!”

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Posted 4 years ago

“Excellent customer service. Product purchased was as described and priced competitively.”

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Posted 4 years ago

“Ordered a dog bed for my first PetnPony purchase. Arrived very promptly and well packaged. Would definitely use the company again.”

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Posted 4 years ago

“Easy website to use and order from. Good contact from the company regarding delivery etc. A really nice touch and made you feel valued as a customer. I don't buy much as I don't have my own horse, but will use again and definitely recommend”

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Posted 4 years ago

“Excellent and fast service”

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Posted 4 years ago

“Very pleased with the service provided, I ordered a pair of wellies and they arrived in less than 3 days.”

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Posted 4 years ago

“Lovely friendly staff help on every way”

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Posted 4 years ago

“Received quick and pleasant response to my request to exchange boots. Free return label sent to me and a few days later received replacement order which I was very happy with. Can recommend this company.”

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Posted 4 years ago

“Boots were lovely when they arrived and communication was good. However I had to wait a long time for the boots to be delivered because they were actually out of stock when I ordered. It would’ve been helpful to have known that before I placed the order.”

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Posted 4 years ago

“Excellent prompt service.”

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Posted 4 years ago

“My item came from Germany and was delayed for quite a while. However I received great communication from PetnPony and the item was delivered to me by express shipping as soon as it arrived to them.”

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Posted 4 years ago

“I have been very pleased with the prompt and efficient service. Online new to me but the instructions easy to follow. So thank you”

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Posted 4 years ago

“Excellent customer service, quick delivery and extremely quick refund when I regrettably had to return my item as I’d ordered the wrong size. VERY impressed and will return”

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Posted 4 years ago

PetnPony is rated 4.8 based on 2,139 reviews